Rant: Second Package From Amazon 'Lost' Within a Month

[highland145]

D:

Yeah, makes me want to puke too.

 

[JM Aggie08]

Checked the tracking info today, just for shits and gigs. The package is now one city over, lol. I anticipate it will be delivered (possibly) tomorrow.

 

[rudeguy]

OP: Are you a Prime member?

If not, how much did you pay for shipping?

 

[s0me0nesmind1]

All I can say is don't take your frustration out on Amazon (or the vendor in general).

I've come to find that the people that deliver my mail are absolutely retarded. There is a system now with UPS where they hand the package over to the USPS to deliver (or it's straight shipped via USPS). When that happens I always shake my head knowing there is a decent % chance of the package being lost. They are hands down the most retarded people that can't handle a simple job.

Every single week I receive someone else's mail in my mailbox with a completely different address. I just put it right back in the send box, but it always makes me wonder.... who is receiving my mail that I might not be getting?

But since it's Fedex, obviously I can't explain that one. And since you are still seeing live tracking, at least they know where it is... USPS loses them and shrugs their shoulders.

 

[CurseTheSky]

This just happened to me, twice.

On Wednesday the 17th (several days before Father's Day weekend), I placed an order with one-day shipping to make sure my gift would arrive in time. By Friday, some of the order had come in, but the gift was still missing. I called Amazon, and they said the package was lost. They advised me to place a new order with Saturday delivery and they would refund the difference.

Sure enough, Saturday evening rolls around and still nothing. Neither package ever came. When I called, they said it must be lost (again?!) and they would just issue a refund. The gift was a $150 item, so I had over $300 worth of charges on my card that I would have to wait for refunds on. Both items were Prime-eligible.

When I complained, they said they would give me a free month of Prime. Um, no thanks. You tied up my funds, screwed up my holiday, and kept me on the phone for a combined total of 2.5 hours from the three times I had to call to figure out what the hell was going on.

I wrote to the CEO (Jeff Bezos) on the odd chance that I'll hear something back. I understand this isn't directly Amazon's fault, but in the end, they're the ones responsible for making sure their customers actually receive the items they buy. If they had been more willing to work with me (you know, placing the re-order themselves instead of making me tie up my funds) or perhaps offered me a gift card or something, I wouldn't be as pissed.

 

[JoeBleed]

The gift was a $150 item, so I had over $300 worth of charges on my card that I would have to wait for refunds on. Both items were Prime-eligible.

how long did you have to wait? last few times i had to get a refund it happened with in a couple of hours. It was a CC transaction, not sure if yours was debit or something. Or they just changed the way they do it now. I've also had them replace the order for me and i've had to do it myself. that may just depend on the rep. I'm not sure.

I really hate this hand off to USPS shit. i use a po box for other mailing and have no mailbox at the street. if they hand it off without me knowing ahead of time they're going to do so, my item will not be delivered as the post office doesn't have a box at the road to indicate the address is there and i usually can't use a two line address which would include my PO Box for backup. sometimes i can, but most of the time i can't. I have to stay on top of the tracking info to find out where it's going. If it gents handed off to USPS, i just go to the local office and ask them to hold it. They usually work with me, but complain that i didn't use a po box. i've explained the issue several times and it's like they don't get it. Some of them deny the hand off and say they can't/don't work with UPS and Fedex. I could probably fix this by putting a mail box at the road, but i really don't want to do that.

 

[Spineshank]

I just had one lost as well. Amazon shipped it via LaserShip. Never heard of them until this.

 

[Artdeco]

I've found Fed Ex to be the worst in my area, lots of variables, but at least Amazon is pretty good about giving you credit back.

 

[JM Aggie08]

Hmm...there seems to be a common theme in this thread...

 

[rudeguy]

OP: Are you a Prime member?

If not, how much did you pay for shipping?

Hmm...there seems to be a common theme in this thread...

TTT

 

[JM Aggie08]

TTT

Yes, 4-5 years running.

 

[rudeguy]

Yes, 4-5 years running.

then you have every right to be mad

If they show me a guaranteed date, I want it on that date. Email them and demand a lifetime supply of nipple clamps!