Rant!!!

[waggy]

i have been a costumer of newegg for years. out of the last 3 orders 2 have had problems.

the reason you see a consistant 9 on resellers is if you give anything lower they email you and offer you a discount on your next order to up it to a positive.

No matter how newegg screws up you have people on here who will defend them.

in this case you are due the shipping for item, cost of item, anything payed to expidate the order etc. not the cost of the Money order, taxi fare etc.

while i do think they screwed upthey are not responsible for where you live or such.

 

[ViviTheMage]

I dont think that its neweggs fault, if you live in a rural area and shipping is your issue, blame UPS or fedex not newegg.....

usually they rectify issues, even if it is issue with shipping, which is typically ouf of there control.newegg !=ups/fedex

 

[jhbball]

LOL money order.

 

[adairusmc]

Originally posted by: jhbball
LOL money order.

You deserve everything you experienced since you paid with a money order IMO.


I personally would rather go without the product I want rather than order it from anyone other than newegg.

 

[SinfulWeeper]

No plastic here. Going into the details would deserve a thread of it's own. Maybe there is a such thing as good hearted lawyers who would help me tackle norton sound hospital and CSED.
But for real. To you all saying paying by check / money order is a bad thing. You all need a reality check. Mail order companies have been around for decades. Mail simply works. In fact the volume they push every single day (USPS) would make swallow DHL/FedEx/UPS and still ask for seconds. Not to mention their loss/damage rate is vastly lower and they do it for less money. Too bad the other major carriers in the US can not take them as a roll model. USPS did their job and did an outstanding job. They got it from a rural part of Alaska, and tried delivering it on time with a notice for Newegg that they had it. For whatever reason Newegg did not take is not USPS's fault but their own. But that is hardly the point

When I placed the order. Newegg said they have to get payment in 7 days or the order will be canceled. For whatever reason they did not accept it on the 4th (Friday) when USPS attempted to deliver the envelope with money order is hardly of any consequence. It was delivered on the 7th. 6 days total, a full day before automatic cancellation. When on the phone I mentioned to the Newegg employee that the post office is closing soon. He said he does not know trasit time from AK --> CA so I better get there ASAP to ensure that they get it in time. I also followed his directions. I placed the order number on the envelope, included the order number on the money order, stapled them all together, got tracking, and a shipping method that got it there on time. At the time they received it, the product was in stock. Or at least their web site claimed. The day after they got it it was still in stock. Was claimed to be getting expedited processing since payment was in the form of a USPS money order which under most ordinary circumstances can not bounce as it takes 60 days to stop payment on one, and if it is cashed within that time frame. No refund will be given from USPS, but has to be dealt with on the person who cashed it. I am certain Newegg is well aware of this. Almost the entire USA is.
Then what about Vista Ultimate Upgrade Retail with SP1 totally disappearing from their web site? To my knowledge Miscrosoft did not cease production on it unless it happened within the last 3 days. As a general rule of thumb when an item goes OOS at Newegg unless it is an item that is going to be discontinued (product info page from past observations confirmed that as I always price items before I buy to make sure I am getting a decent deal even if I do not order from the companies I price from). Their full version was in stock. Instead they wait for days after receiving the payment to pull the item from the web site no doubt earning interest in their bank account in the mean time and still currently doing so because they will not issue a refund for 2-3 business days. So I am looking @ Monday for them to rip me off while they lose nothing.

And as I said, I know Ingram's pricing structure being a former ISP owner. Newegg could have sent me the full version of the software and still made money. The profit would not be as big, but it would still be a profit non-the-less. And yes, that includes price after shipping to me. But no sooner than I mention that to the person on neweggs live chat support and I try adding the full version to my cart. It goes OOS also.

There is way too much coincidence here. Newegg is doing something shady. What exactly I can not pinpoint. A reply on this thread is their prices are not as good as they used to be. Maybe they are losing money and need to make it up somehow. A good theory on why they might be losing money is from the BS that they did to me. I did not order the OS for myself. I am doing a system upgrade for someone. I have my own policies. The number one reason I still make money on computing despite being out of the internet business for years is I have a good reputation. I do not screw my customers over the way Newegg screwed me over. It was 101% in their ability to correct it, and 102% in their ability not to fumble it before it even started. Now because I can not deliver my product in time to the person I am doing a system upgrade for I am out over $500 because of a incompetent store that would rather screw a person out hundreds of dollars just so that they cant make about $20.

As for the other replies, Newegg gets a DEEP discount on shipping from their FedEx/UPS contracts. That applies whether they are shipping something to a company with next day air to a company right across the street or to me way up here in Alaska. Albeit I chose 2nd day air.
Heck, for that matter... the item I ordered was so small and FedEx/UPS are incompetent for delivering product on time in Alaska (cant vouch for Hawaii/Puerto Rico) they could have mailed it to me in a flat rate package with insurance for less than FedEx charged for it. They could have made more profit, and I would have received it on time. Hah, another reason why they dont make as much money there. They dont know how to save. USPS does package pickup too. There is one fee which applies no matter how many pieces you mail. $10. If one package is mailed, $10 plus shipping plus optional insurance. If they are mailing 1,000,000 pieces of mail. Thats $10 plus shipping plus optional insurance. Newegg, what a bunch of clueless rude dolts.

 

[SinfulWeeper]

Not to mention I have never experienced any problems remotely close on which I mail off payment compared to this one on at least 9 other online computer stores. How such a 'reputable' retailer could have screwed this one up, especially in such a matter is totally beyond any reasonable comprehension. There are too many unforeseeable chain of events that happened after I placed the order. All of which I did correctly, and Newegg did not.

 

[waffleironhead]

http://www.newegg.com/Product/...x?Item=N82E16832116474 whats this?

 

[Modeps]

In my opinion, you don't live in a rural area. You live in a REMOTE area. I live in a rural area, in central Connecticut.

Nevertheless, you're dealing with a company that does all their business online. Everything is streamlined for that approach. Once you take it out of that focus, you're bound to see slowness or inconsistencies with how they operate. People are not computers. They are slow and lazy. You forced them into the equation by paying with something other than electronic means.

I've never had a problem with newegg, their shipping, or even their returns.

 

[Beev]

Whine and write multiple paragraphs all you want. The point is it would have been faster and cheaper to use a credit card.

 

[SinfulWeeper]

Originally posted by: waffleironhead
http://www.newegg.com/Product/...x?Item=N82E16832116474 whats this?

Lol, gets better. Was not on their web site since the 10th... even confirmed by the online chat support person.

 

[Injury]

Well, you've made it clear that no amount of telling you that your isolated incident is going to change your opinion so why should anyone bother.

I mean, you've convinced yourself that Newegg was 100% at fault and that nothing we say is going to make you think otherwise. So why should anyone, INCLUDING NEWEGG, try to kiss your ass and make you feel special when you are clearly convinced that repeat business with them is not in your future?

 

[TheKub]

If I was Newegg I wouldn't want you as a customer.

 

[rh71]

Recommending to everyone that they not use a company that they've had good experiences with just because YOU have had bad experiences with them... that never works out. Don't even try it. At best, tell your story, let them judge, and move on. Sorry they do suck for rural shipping (see, your one point got across) and it sucks you went through all that trouble and lost money on top of it BUT that does not (and probably will never) affect an overwhelming majority of the people here. I'm not a Newegg fan persay, but I've ordered from them a handful of times in the past and each time was the best experience I've had among any online company.

This is not one of those occasions where the entire Internet will back you because a company/person did something immoral / disrespectful. Sorry.

 

[TankGuys]

Originally posted by: SinfulWeeper
...Mail simply works. In fact the volume they push every single day (USPS) would make swallow DHL/FedEx/UPS and still ask for seconds. Not to mention their loss/damage rate is vastly lower and they do it for less money. Too bad the other major carriers in the US can not take them as a roll model. USPS did their job and did an outstanding job. They got it from a rural part of Alaska, and tried delivering it on time with a notice for Newegg that they had it. For whatever reason Newegg did not take is not USPS's fault but their own. But that is hardly the point

The USPS also loses nearly $2 BILLION dollars per year. FedEx/UPS/DHL et.al. are businesses who seek to turn a profit, thus they must necessarily charge more. I agree, USPS does a good job for a cheaper price on the surface, but only because your tax dollars pay the rest of the price behind the scenes

 

[amdskip]

Newegg owes you nothing, get that outta your head. You used a crappy payment method and you got what you deserve. If you don't have some electronic way to pay for it, borrow a friends/family members credit card and give them the money, issue solved. No way would I pay for a taxi ride and all that jazz when instead you could have tipped a friend with the cc and been done with it.

 

[SinfulWeeper]

Originally posted by: amdskip
Newegg owes you nothing, get that outta your head. You used a crappy payment method and you got what you deserve. If you don't have some electronic way to pay for it, borrow a friends/family members credit card and give them the money, issue solved. No way would I pay for a taxi ride and all that jazz when instead you could have tipped a friend with the cc and been done with it.

I used a payment acceptable to them in full accordance to their policy. They know, I know, you know it. Wish I lived in CA. People sue for the stupidest stuff. If I lived there I can probably get a lawyer for this. Here in Alaska the law is too much down to earth

 

[rh71]

^ if you did live in CA, you'd probably applaud them for how fast you got your package. Then again, you may also complain about paying the tax on it there.

 

[Modeps]

Originally posted by: SinfulWeeper

Originally posted by: amdskip
Newegg owes you nothing, get that outta your head. You used a crappy payment method and you got what you deserve. If you don't have some electronic way to pay for it, borrow a friends/family members credit card and give them the money, issue solved. No way would I pay for a taxi ride and all that jazz when instead you could have tipped a friend with the cc and been done with it.

I used a payment acceptable to them in full accordance to their policy. They know, I know, you know it. Wish I lived in CA. People sue for the stupidest stuff. If I lived there I can probably get a lawyer for this. Here in Alaska the law is too much down to earth

Yes, because Alaska is part of a different legal system than California is. If you really want to, take them to small claims court... you'll probably lose, but at least you can post another rant on here when you do.

 

[jaqie]

Originally posted by: SinfulWeeper
...You all costed me money...

Blaming everyone but yourself? The whole post of yours seems to be of the same vein.
Trying to recoup CAB FARE to go to the POST OFFICE from NEWEGG? Jeez.
And it sounds like you were the one giving the customer service reps a hard time. I have about five examples personally of the exact opposite response from them on similar situations. Every single time I call customer support, they end up sending me a free gift, here is the list of items I got from them over the years:
3 newegg T-shirts, a watch (newegg logo analog), a DVDR disc (when they were $4 each and new) a newegg pen (built like the $50 pens you see in exec offices), a 512MB usb flash drive, a keychain, and a bunch of other stuff I can't remember at the moment.

Once, I bought an extremely cheap keyboard from them, and it stopped working two days later. Shipping back would have been as much as the keyboard itself, so I called a rep and they refunded me the money immediately, and told me to toss the kb.

Another time, I ordered an 802.11b cardbus card with a money order, the money order never took three weeks to get to them (lost in the mail), and during that time they discontinued the card. I called up cust service, and they told me to pick out a comparable one that was in stock they would send for no add'l cost. I got a better card *shipped overnight* for no additional costs, granted this was after three week delay but that was not their fault, it was the post office's, still they ate the loss on the card and the shipping.

Another time, I ordered a socket A cpu (oem, you know the warranty on those - chipped or cracked no returns) and it came to me with a chipped core. I talked to cust service and they overnighted me a new chip, only asked me to ship the original back as soon as I could.

Yet another time, I ordered a cheap brand geforce 7900GS, and it came defective. I had trouble getting to the post office (I am disabled, and was severely ill at that time, housebound) so upon calling them, they told me to just toss the card, and choose a new one that was comparable, as that one was not in stock. They overnighted me a BFG brand 7900GS/OCE for no additional cost.

Yet another time, I bought the absolute cheapest TV in card they had. When I got it, the batteries had acid burns from inside out and obviously were dead, but the acid never got to the other stuff. I sent an email to them warning them the cards they have in stock may pose a safety hazard, and they offered to replace the batteries with name brand ones and overnight them to me.... this was a $20 tv card which itself worked fine. I turned them down.

I have dealt with newegg for about ten years now, and every single time I have dealt with them they have been nothing but incredibly courteous and they bend over backwards to help me out. Part of that is no doubt because I am such a long term customer, but I have no doubts that a big part is how I treat them on the phone: I am honest, forthright, personable, and kind to the customer service rep I talk to each and every time. They are just working at their job just like you do - imagine how many people treat them badly over the phone!

 

[waffleironhead]

Originally posted by: SinfulWeeper

Originally posted by: waffleironhead
http://www.newegg.com/Product/...x?Item=N82E16832116474 whats this?

Lol, gets better. Was not on their web site since the 10th... even confirmed by the online chat support person.

If they have not refunded, contact them and have them send you that.

 

[SinfulWeeper]

Originally posted by: waffleironhead

Originally posted by: SinfulWeeper

Originally posted by: waffleironhead
http://www.newegg.com/Product/...x?Item=N82E16832116474 whats this?

Lol, gets better. Was not on their web site since the 10th... even confirmed by the online chat support person.

If they have not refunded, contact them and have them send you that.

I just did. Now if you go back to their web site. You will see out of stock again.

 

[Electric Amish]

Never had a problem with Newegg.

 

[jonks]

No one's perfect. NE is just closer than most.

 

[SinfulWeeper]

Hrmm. Their web site conflicts with each other.
http://www.newegg.com/Product/...79223972&name=Ultimate shows out of stock.
http://www.newegg.com/Product/...x?Item=N82E16832116474 shows in stock.

 

[SinfulWeeper]

Well, both now oos. Got a nice conversation with Sarah though. Her supervisor was with her. I was about to mention this thread to them until they had a huge change of heart when I mentioned to them if I practiced my computer services in the same way I was being treated by Newegg, I would be out of business faster than Sony can shut down servers on all their MMO's. Sounds like they are going to pull a few strings.