Rant!!!

[Raduque]

Seriously dude, get some plastic. If you can't get an actual credit card, get a debit card that can be used for credit purchases. You'll make everybody's lives easier.


Edit: Newegg doesn't suck. I bought an ECS K7S5A back in the day and the IDE controllers died two days after I got it, called newegg, they cross shipped me a new one and reimbursed me for the shipping cost of the original one. I also got codes for free overnight shipping and $20 off my next order.

 

[waffleironhead]

Originally posted by: crystal

Originally posted by: waffleironhead

Originally posted by: SinfulWeeper
Hrmm. Their web site conflicts with each other.
http://www.newegg.com/Product/...79223972&name=Ultimate shows out of stock.
http://www.newegg.com/Product/...x?Item=N82E16832116474 shows in stock.

Two different items, what the difference is I have no idea.

what you ordered first http://www.newegg.com/Product/...x?Item=N82E16832116141

What is for sale now
http://www.newegg.com/Product/...x?Item=N82E16832116474

WTF, why couldn't they send/offer to send him the Ultimate Upgrade with SP1 rather than just cancel the deactivated Ultimate? Are those CSR becomes brain dead zombies?

My guess is that when he called it wasn't in the system yet.

 

[sutahz]

We all like newegg, we 'all' live in the lower 48.
Stick with directron, I try to give them business when I can (ie they have the cheapest or close enough to cheapest).
Now you know never to deal w/ them again, or at least use a credit card should the deal permit.

If Newegg has bloated shipping charges then why didn't you order from ZZF to begin with (as we know directron was out of stock)? Don't blame us, but it easier to blame us then to take responsibility for your own actions.

 

[shocksyde]

OP, you are a whiney bastard. You put yourself in this situation. Deal with it, and shut your yap.

 

[FeuerFrei]

If you'd put the word "Newegg" in your subject line, a Newegg rep would have replied to this thread.

 

[UsandThem]

I've ordered from Newegg for eight years and have had no problems with them. I have even had a few RMA's that they handled when a couple of the items died 1-2 years later.

If you have had such a bad experience with them order from somewhere else.

If I have a bad experience with a company and management/ownership does not fix it, I spend my money elsewhere.......and I don't care how many people later on tell me how much they like them. I would never go back.

You know the old saying "Fool me once shame on you.................."

 

[troytime]

i love newegg
thousands of dollars spent, hundreds saved

zzf can blow me
i bought a hard drive from them a month ago
i got the shipping notification the next day
after 2 weeks i realized that i never received the package - so i tracked it
it hadn't even left the warehouse yet.
i called them, turns out that its out of stock
they never told me, their site never showed it, and they even sent me a flipping shipping notification

 

[goog40]

Originally posted by: SinfulWeeper
Heck, for that matter... the item I ordered was so small and FedEx/UPS are incompetent for delivering product on time in Alaska (cant vouch for Hawaii/Puerto Rico) they could have mailed it to me in a flat rate package with insurance for less than FedEx charged for it. They could have made more profit, and I would have received it on time. Hah, another reason why they dont make as much money there. They dont know how to save. USPS does package pickup too. There is one fee which applies no matter how many pieces you mail. $10. If one package is mailed, $10 plus shipping plus optional insurance. If they are mailing 1,000,000 pieces of mail. Thats $10 plus shipping plus optional insurance. Newegg, what a bunch of clueless rude dolts.

I'm just a small-time seller on eBay, but I would never mail anything worth more than $100 with USPS by choice even if it is a good deal cheaper. Their lack of package tracking, as well as no guarantee on delivery time for any service besides Express Mail, is a huge liability. It's not uncommon for them to fail to scan a package with delivery confirmation at delivery.

As a seller, I'd much rather be able to tell a customer "your package will arrive on April 16" instead of "your package should arrive in 2-3 days, but may take two to three weeks" (which does happen with Priority Mail).

I think a lot of online stores try to avoid USPS for these reasons. I was reading on Amazon, and someone was complaining that a video game couldn't be shipped to a PO Box, since Amazon only wanted to ship using UPS/Fedex.

 

[TheKub]

Originally posted by: waggy

should they have pulled it? yeah i think they should have.

Why? He didn't pay for it yet.

Say there is the next new hottest gotta have it tech gadget and 20 orders come in wanting snail mail as a payment but 10 of them get tied up or change their mind so now you have 10 valid items to sell that you have to wait a week before you can put it back in "stock". I don't know of many web based stores that have a reservation system or lay-away.

As for reimbursement for your postage of the MO, they don't owe you that as you CHOSE to pay with that method. They recommended the tracking and such so that 7 days after you mail it, and they don't receive it you can find out what happened. They were looking out for YOUR best interest it wasn't a requirement on their part. You could have sent it via carrier pigeon and as long as the item was in stock the order would have went through.

 

[Baked]

LOL Alaska. What do you do there, club baby seals for a living?

 

[SinfulWeeper]

Do not forget eat them too

 

[SinfulWeeper]

Originally posted by: goog40

Originally posted by: SinfulWeeper
Heck, for that matter... the item I ordered was so small and FedEx/UPS are incompetent for delivering product on time in Alaska (cant vouch for Hawaii/Puerto Rico) they could have mailed it to me in a flat rate package with insurance for less than FedEx charged for it. They could have made more profit, and I would have received it on time. Hah, another reason why they dont make as much money there. They dont know how to save. USPS does package pickup too. There is one fee which applies no matter how many pieces you mail. $10. If one package is mailed, $10 plus shipping plus optional insurance. If they are mailing 1,000,000 pieces of mail. Thats $10 plus shipping plus optional insurance. Newegg, what a bunch of clueless rude dolts.

I'm just a small-time seller on eBay, but I would never mail anything worth more than $100 with USPS by choice even if it is a good deal cheaper. Their lack of package tracking, as well as no guarantee on delivery time for any service besides Express Mail, is a huge liability. It's not uncommon for them to fail to scan a package with delivery confirmation at delivery.

As a seller, I'd much rather be able to tell a customer "your package will arrive on April 16" instead of "your package should arrive in 2-3 days, but may take two to three weeks" (which does happen with Priority Mail).

I think a lot of online stores try to avoid USPS for these reasons. I was reading on Amazon, and someone was complaining that a video game couldn't be shipped to a PO Box, since Amazon only wanted to ship using UPS/Fedex.

About the Amazon.com thing. They do ship via USPS. In fact it is their most popular shipping method. Anything you see there "ships with free super saver shipping" is mailed priority mail from Amazon.com.
The thing about amazon, they are not the only store that sells on their web site, there are tons of them. JVC.com, Momandpopsdoesdallas.net no on and so fourth. They are however the merchant on their web site which ships with free super saver shipping. No other merchant does, bar none. So if you see an item that says ships free with supersaver, you know it is amazon selling the product. And yes, their free super saver shipping does apply to Alaska, Hawaii, Puerto Rico, and all the lovely men and women protecting the USA at those APO/FPO addresses.

 

[SinfulWeeper]

Originally posted by: TheKub

Originally posted by: waggy

should they have pulled it? yeah i think they should have.

Why? He didn't pay for it yet.

Say there is the next new hottest gotta have it tech gadget and 20 orders come in wanting snail mail as a payment but 10 of them get tied up or change their mind so now you have 10 valid items to sell that you have to wait a week before you can put it back in "stock". I don't know of many web based stores that have a reservation system or lay-away.

As for reimbursement for your postage of the MO, they don't owe you that as you CHOSE to pay with that method. They recommended the tracking and such so that 7 days after you mail it, and they don't receive it you can find out what happened. They were looking out for YOUR best interest it wasn't a requirement on their part. You could have sent it via carrier pigeon and as long as the item was in stock the order would have went through.

They did recieve it.
Date ordered. April 1, 2008.
First delivery attempt date. April 4, 2008. (Friday)
Date of actual Delivery. April 7, 2008.

That is 6 days. 1 day less than their claimed auto-cancel cut-off. They got it, it is tracked. They confirmed they got it in the specified time frame before the cut off date, they held onto the money for 2 days with the item in STOCK, on the 3rd day they tell me it is out of stock.

No it was not USPS by any means. It was 100% newegg's fault with ZERO question and doubt. Bad business practice, no other possible explanation. Then this stuff with going in and out of stock on their web site and many other people on their resellerratings claiming the same thing that happened to them. Not this is not coincidence, that is their practice.

 

[JC86]

I've read the whole thread and the OP still hasn't explained why he didn't just use a credit card. Mail order 'works' and is accepted but if you were in a hurry to get the product, you could have saved the few days it took for your payment to arrive. I feel bad for all your troubles you've had to go through but I'd imagine that 99% of orders that Newegg takes are paid through CC and that they're much more efficient processing CC orders.

 

[adairusmc]

Originally posted by: shocksyde
OP, you are a whiney bastard. You put yourself in this situation. Deal with it, and shut your yap.

:thumbsup:

 

[SinfulWeeper]

Originally posted by: JC86
I've read the whole thread and the OP still hasn't explained why he didn't just use a credit card. Mail order 'works' and is accepted but if you were in a hurry to get the product, you could have saved the few days it took for your payment to arrive. I feel bad for all your troubles you've had to go through but I'd imagine that 99% of orders that Newegg takes are paid through CC and that they're much more efficient processing CC orders.

Very simple. I have a disability in which I am physically not able to work dependably. At most I can go one-three weeks. I can not afford a lawyer because CSED (Child Support Enforcement Division) is making me pay child support even though I have full physical custody of the kids. Since 1999 I had the disability, in 2004 it broke out really bad in which I was in agonizing pain. The hospital misdiagnosed it for all those years till early December last year. I tried getting lawyers that would be willing to help me sue the hospital for a percentage fee of any winnings then get CSED straightened out afterwords. But so far every lawyer I talked to all require a up front payment which I can not fork out because soon as they hear CSED, they all want money. If I dont mention them at first, a lot almost sound willing to take up the case till they ask why I have not gotten a lawyer sooner. I tell them I cant pay. When they ask why, the answer is very easily dug out.
My only income to support my kids and I is money I make by repairing/upgrading peoples computers. Now because Newegg can not do one simple thing such as send a package that they had in stock with payment, I am going to be out $1.2K until I manage to sell the parts I ordered to upgrade this persons computer.

So yes, there you have the very skinny of it. And before you go on. That $1.2K was going to net me ~$600-$900 profit depending on what I get on shipping. But the person explained to me how important it is he have it on time before he leaved town for a job, in which I gave him at the latest April 16th. The day after taxes and the day before he leaves. I would expect a reputable dealer to be able to ship a product out the claim they have in stock with me doing burnin tests right now. I ordered on the 1st of the month with getting near all my money but pocket change tied up after getting myself a monitor upgrade as my old one was getting terrible on my eyes... an LCD I had since 2001. In order for me to complete this computer, I have to get the OS I claimed and pick up, if it were a simple matter of a video card, I can get by that. If it were a hard drive I can get by that too for a short fix. But no, his computer will not be usable even after I pick up the parts that are waiting at the post office right now.
I have dealt with a plethora of online companies... never once have I experienced this problem, it came out of the blue. With my money tied up in their bank account and them not going to refund me till Monday @ the earliest next week and it can not be in line of a bank refund cause guess what... I need not say why. I am fucked. Because Newegg can not do their fucking jobs right.

 

[yuchai]

Why can't you pick up a copy of this in a B&M store at this point? If you were going to make $600-$900 it's certainly worth it even if you have to take a cab to pick it up.

 

[torpid]

a) You didn't explain why you can't get a credit card still. What does all that lawyer mumbo jumbo have to do with it? Are you saying you wouldn't be approved for one?
b) Newegg accepts paypal. Why didn't you use it?
c) Paypal lets you create virtual debit card numbers
d) Does this "customer" of yours have an existing windows license? Because if not, selling them the upgrade vista to use on their new computer is not right, possibly illegal (defrauding microsoft)
e) What kind of crappy computer parts did you put in there if you spent less than $100 on them ($1200 - $900 profit - $200 for vista)? Or was the $1200 not including vista?
f) Didn't modeps clear up your problem?

 

[goog40]

Originally posted by: SinfulWeeper

About the Amazon.com thing. They do ship via USPS. In fact it is their most popular shipping method. Anything you see there "ships with free super saver shipping" is mailed priority mail from Amazon.com.
The thing about amazon, they are not the only store that sells on their web site, there are tons of them. JVC.com, Momandpopsdoesdallas.net no on and so fourth. They are however the merchant on their web site which ships with free super saver shipping. No other merchant does, bar none. So if you see an item that says ships free with supersaver, you know it is amazon selling the product. And yes, their free super saver shipping does apply to Alaska, Hawaii, Puerto Rico, and all the lovely men and women protecting the USA at those APO/FPO addresses.

Amazon does ship USPS, but in my experience they usually ship with UPS when its not a cheap item even if you do choose FSSS. I believe Amazon requires a signature for packages over $400, I'm not sure if they would ship with USPS at all in that situation.

I was able to reproduce the situation mentioned with a video game, sold by Amazon, eligible for FSSS:

http://i28.tinypic.com/eia92r.jpg

Also, I recall someone on ATOT complaining about not being able to order a book to be shipped to a PO Box as well.

 

[rockyct]

Originally posted by: torpid
a) You didn't explain why you can't get a credit card still. What does all that lawyer mumbo jumbo have to do with it? Are you saying you wouldn't be approved for one?
b) Newegg accepts paypal. Why didn't you use it?
c) Paypal lets you create virtual debit card numbers
d) Does this "customer" of yours have an existing windows license? Because if not, selling them the upgrade vista to use on their new computer is not right, possibly illegal (defrauding microsoft)
e) What kind of crappy computer parts did you put in there if you spent less than $100 on them ($1200 - $900 profit - $200 for vista)? Or was the $1200 not including vista?
f) Didn't modeps clear up your problem?

Seriously, it takes only a little money to get a checking account with a debit Visa/MC. Heck he could have bought a pre-paid visa card with a fee of $5. What's done is done, but a checking account would eliminate that one week delay and would have saved him ~$25.

 

[zoiks]

I think you got shafted due to the transaction process (money order/time involved). Newegg might have insane shipping/handling and some other flaws but they always listen to you if you complain. I suspect that you'll get your stuff soon.

 

[cKGunslinger]

As all get from all that is that you are a somewhat bitter person, and thus everyone you deal with has to put up with it.

 

[jpeyton]

You won't get much sympathy here.

Newegg is the second coming of Christ on this forum.

I think allegiances to retailers are silly; whoever has the lowest price and a decent ResellerRating will get my business.

 

[rockyct]

Originally posted by: jpeyton
You won't get much sympathy here.

Newegg is the second coming of Christ on this forum.

I think allegiances to retailers are silly; whoever has the lowest price and a decent ResellerRating will get my business.

Completely true. I don't order from Newegg nearly as much as I did years ago. However, if I really need something ASAP, I'll order from Newegg because it can get here in 48 hours usually.

 

[JC86]

Originally posted by: SinfulWeeper

Originally posted by: JC86
I've read the whole thread and the OP still hasn't explained why he didn't just use a credit card. Mail order 'works' and is accepted but if you were in a hurry to get the product, you could have saved the few days it took for your payment to arrive. I feel bad for all your troubles you've had to go through but I'd imagine that 99% of orders that Newegg takes are paid through CC and that they're much more efficient processing CC orders.

Very simple. I have a disability in which I am physically not able to work dependably. At most I can go one-three weeks. I can not afford a lawyer because CSED (Child Support Enforcement Division) is making me pay child support even though I have full physical custody of the kids. Since 1999 I had the disability, in 2004 it broke out really bad in which I was in agonizing pain. The hospital misdiagnosed it for all those years till early December last year. I tried getting lawyers that would be willing to help me sue the hospital for a percentage fee of any winnings then get CSED straightened out afterwords. But so far every lawyer I talked to all require a up front payment which I can not fork out because soon as they hear CSED, they all want money. If I dont mention them at first, a lot almost sound willing to take up the case till they ask why I have not gotten a lawyer sooner. I tell them I cant pay. When they ask why, the answer is very easily dug out.
My only income to support my kids and I is money I make by repairing/upgrading peoples computers. Now because Newegg can not do one simple thing such as send a package that they had in stock with payment, I am going to be out $1.2K until I manage to sell the parts I ordered to upgrade this persons computer.

So yes, there you have the very skinny of it. And before you go on. That $1.2K was going to net me ~$600-$900 profit depending on what I get on shipping. But the person explained to me how important it is he have it on time before he leaved town for a job, in which I gave him at the latest April 16th. The day after taxes and the day before he leaves. I would expect a reputable dealer to be able to ship a product out the claim they have in stock with me doing burnin tests right now. I ordered on the 1st of the month with getting near all my money but pocket change tied up after getting myself a monitor upgrade as my old one was getting terrible on my eyes... an LCD I had since 2001. In order for me to complete this computer, I have to get the OS I claimed and pick up, if it were a simple matter of a video card, I can get by that. If it were a hard drive I can get by that too for a short fix. But no, his computer will not be usable even after I pick up the parts that are waiting at the post office right now.
I have dealt with a plethora of online companies... never once have I experienced this problem, it came out of the blue. With my money tied up in their bank account and them not going to refund me till Monday @ the earliest next week and it can not be in line of a bank refund cause guess what... I need not say why. I am fucked. Because Newegg can not do their fucking jobs right.

I still don't understand how your disability has anything to do with credit cards but either way, what's done is done. As many have already said, you're not going to get much sympathy here especially when you consider the fact that you're demanding that Newegg refund you your taxi fare to the post office. I hope everything works out for you but I can't help but wonder how in the world you have so much time to make these long posts and responses when you're having so many financial problems.