Originally posted by: Zap
Originally posted by: udonoogen
i sent my $60 200 gigabyte seagate hd rebate (from fry's) in and parago denied it saying that "household limit was exceeded." i even sent it in certified. those jokers. they dont even have SEAGATE listed as a manufacturer on their complaint form
My $60 Seagate rebate for the 200GB HDD (purchased early September) was also denied. I received a postcard saying "invalid serial number" plus it said if I wanted to provide more information I could mail them the card along with any additional information by 10/20/04. Guess what date I got this postcard? 10/20/04. I still had my photocopies of the UPC with the serial number and I went to Seagate's site and punched in the serial number and got "200GB HDD, warranty expires 2009." Bogus serial number my hairy a**. I telephoned the provided 800 number and after wasting time in the voice menu and on hold, I got a live body that asked me to read the serial number off the drive. I read the number off my photocopy of the UPC and she said, "okay, the serial number got approved as valid, your rebate will now be processed." What BS!!!
ive been corresponding with them since october 3rd. filed a complaint with the BBB today. going to file one with the FTC now as well. dealing with rebates is the sux0r. heres what i wrote for the bbb:
I purchased a 200 gigabyte Seagate hard drive from Fry's Electronics on 09/03/2004. It was eligible for a $60 rebate and so I copied all of the forms and sent in the rebate via USPS Certified Mail. It was received 9/29/2004. Rebate status as of 10/03/2004 was INVALID due to "Household Limit Exceeded." Impossible since this is the FIRST and ONLY Seagate product my household has ever purchased. I inquired about the problem via Parago's online complaint form. Received prompt reply from ALBERTO that it was getting forwarded to a special team. I waited 3 weeks before emailing again explaining I had only purchased ONE seagate product my entire life. I received a reply from JOSEFINA asking for my serial #. I replied with my serial #. I received a reply from THERZAGHY telling me my household limit had been exceeded. I emailed again explaining my situation. I received an email from YUNE telling me that I was correct and my records had been updated. I checked the website and even though it said that my rebate was "in the final stages of processing" it also said that "NO REWARD WILL BE ISSUED." I emailed once again to clarify on this issue. I received an form email from EUDY, obviously not reading my email carefully, telling me that my rebate was in the final stages of processing. I emailed again for clarification and received an email from JOSE apologizing for the misunderstanding and assuring me that my rebate was indeed in the final stages of processing (despite what I was seeing on the RebatesHQ.com website, apparently). On 10/30/2004, I checked the RebatesHQ.com website again for status on the rebate. It had been changed back to INVALID citing "Household Limit exceeded" AGAIN. I emailed them again explaining my situation and JOSE (the same one?) responded to me with a form letter telling me that my case had been sent to a special team. I don't know if I should wait another 3 weeks before complaining again. I feel like I am going in circles with these people. Please help!