Originally posted by: udonoogen
YAY!!!! IVE BEEN APPROVED FOR MY SOYO REBATE
Store: Mwave.com
Product Name: SY-K7VME
Offer Duration: 03/22/2004 - 04/22/2004
Postmark Date: 05/22/2004
Amount: $50.00
09/16/2004 16:23:43 Approved
Originally posted by: verbage
Greetings fellow Hot Dealers,
Apparently, there has been a slight policy change regarding online rebate submissions (e.g. staplesrebates.com) for items purchased at B&M Staples stores. Nowadays, you must include the original rebate form printed out on B&M cash register tape even if you do the rebate submission online. The was not the case before. I confirmed this change with a staplesrebates.com representative by phone this afternoon.
Many times in the past, I would purchase a item with rebate at a Staples B&M store. Instead of dealing with the meter of tape printed out at the cash register, I would simply submit the rebate online via staplesrebates.com. After printing out the online submission form, I'd follow the line #2 proof of purchase mailing instructions and include the original store receipt and/or UPC code as necessary. I did this many times, and never had a rebate rejected.
In June 2004, I purchased a Netgear MR814 wireless router at my local Staples B&M. I did an online rebate submission as usual, and along with my printed out submission form, I included my original Staples B&M register receipt as was specified on line #2 of the mailing instructions. Several weeks later, I received a rejection postcard stating that my rebate had been rejected because:
"You did not submit your rebate form with your entry."
Despite successfully completing and receiving many dozens upon dozens of rebates from tons of different retailers, I assumed this time I had screwed up, and bone-headedly had not included my rebate form in the envelope. Fortunately, I scan and PDF *everything* associated with a rebate before sending it out just for situations like this. Anyway, I called up staplesrebates.com at the end of June, they had me fax them a copy of all my paperwork again, and that rebate was approved and delivered.
In mid-August, I purchased two more items with rebates at my local Staples B&M, and I did an online submission of them like usual. Well, lo and behold, today I received a rejection postcard for one item which cited the same problem about not submitting my rebate form with my entry. I went online to track my rebates at staplesrebates.com to figure out what happened, and I noticed the second mid-August rebate had also been rejected with the same message!
Anyway, I grabbed my archived PDF submissions, and called up staplesrebates.com. The representative told me that the two mid-August rebates were rejected because I had not included the original B&M cash register rebate form. I mentioned that I had never done this before, and that I always got my rebates by sending in just the printed out submission form along with the proofs of purchase specified on line #2 of that submission form. She said that a policy change had taken place recently, and that online submissions of B&M purchased items must now include the original B&M register tape rebate form.
We politely chatted about this for a few minutes, and she mentioned that when the policy change was made, the wording/details was not synchronously updated everywhere. I pointed out that I had another B&M purchased item from just last week, and that the register tape *still* said that I could submit the rebate either online *or* by completing the cash register tape rebate form. So apparently they are still updating the wording/details everywhere.
To be fair, I went back and scoured my PDF archived materials. For the first June 2004 rebate that was rejected, nowhere does it say the original B&M cash register tape rebate form must be submitted. On line #2 of the printed submission form, it simply states that I need to include my original register receipt (not the rebate form).
For the two mid-August rebates that were rejected, line #2 on the printed submission form also says only the original receipt is necessary along with the printed submission form. However, in the "Promotion Details" fine print of that same submission form, it also says "For purchases made at Staples Stores, send the completed ORIGINAL rebate form and ORIGINAL rebate receipt." This is definitely a new clause they have added--I have years of PDF archived submissions, and none of them say to include the cash register tape rebate form.
So anyway, basically, buyer beware. No longer can you just submit the proofs of purchase specified on line #2 of the printed out submission form. This is obviously an area where the wording/details has not yet been synchronized.
--verbage
Originally posted by: Engineer
Originally posted by: udonoogen
YAY!!!! IVE BEEN APPROVED FOR MY SOYO REBATE
Store: Mwave.com
Product Name: SY-K7VME
Offer Duration: 03/22/2004 - 04/22/2004
Postmark Date: 05/22/2004
Amount: $50.00
09/16/2004 16:23:43 Approved
Received my $50.00 rebate today. Getting that check to the bank quickly!
Parago has been bad about rejecting rebates lately for bogus reasons. I think they must be under a lot of pressure from their clients to reduce the outflow of money.Originally posted by: udonoogen
i sent my $60 200 gigabyte seagate hd rebate (from fry's) in and parago denied it saying that "household limit was exceeded." i even sent it in certified. those jokers. they dont even have SEAGATE listed as a manufacturer on their complaint form
Originally posted by: Sparke
I just received my $100 rebate for the AMD Retail Employee purchase program. Yeehaw!
Originally posted by: udonoogen
Originally posted by: Engineer
Originally posted by: udonoogen
YAY!!!! IVE BEEN APPROVED FOR MY SOYO REBATE
Store: Mwave.com
Product Name: SY-K7VME
Offer Duration: 03/22/2004 - 04/22/2004
Postmark Date: 05/22/2004
Amount: $50.00
09/16/2004 16:23:43 Approved
Received my $50.00 rebate today. Getting that check to the bank quickly!
i got mine today too!! sweet. $50 back in my account.
Originally posted by: n7
Originally posted by: Sparke
I just received my $100 rebate for the AMD Retail Employee purchase program. Yeehaw!
Okay...i usually don't get too impatient...but has anyone else gotten their rebates back yet?
I'm in Canada, so i'm used to longer waits...but i'm just wondering if everyone's gotten them already, or what's goin' on?
Originally posted by: udonoogen
i sent my $60 200 gigabyte seagate hd rebate (from fry's) in and parago denied it saying that "household limit was exceeded." i even sent it in certified. those jokers. they dont even have SEAGATE listed as a manufacturer on their complaint form
Originally posted by: elwood
Anyone having problems qualifying for the Belkin wireless-G $30 MIR from outpost's labor day sale a few weeks back?
Originally posted by: Lanyap
Parago has been bad about rejecting rebates lately for bogus reasons. I think they must be under a lot of pressure from their clients to reduce the outflow of money.Originally posted by: udonoogen
i sent my $60 200 gigabyte seagate hd rebate (from fry's) in and parago denied it saying that "household limit was exceeded." i even sent it in certified. those jokers. they dont even have SEAGATE listed as a manufacturer on their complaint form
Ok my info is:
xxx
I applied for the Offer #: AMD-1017
Rebate amount: $100.
I sent the rebate out around 06/28/2004.
However I have yet to even receive the rebate yet as of (10/23/04)... after almost 4 months later... Thats over 2 months over the promised delivery period of the rebate. Also to note that my rebates from other companies which I submitted in 08/04 have already been paid out.
I've made numerous times to contact you guys,
1st) I mailed my submission (6/28/04), never even received an email acknowledgement which was supposed to be sent to me.
(8/1/04) I wanted to check up on status so I registered with the site onrebate.com. I got a reply back saying that there was already a submission that was being processed for this offer (so I know you guys got what I sent).
I get assigned a primary account tracking #: XXXXXX for this rebate offer.
2) I check back on this tracking every few weeks, all it says is Awaiting receipt of documention... and on and on...
3) (9/16/04) So one time I checked it said X Payment processed (everything else had correct checks on it) SO i email you guys for the status.
(9/23/04) Which in return I got an email from you guys which looks like an automated message that replied:
"We sincerely apologize for your frustration. Unfortunately, the checks have been delayed due to circumstances beyond our control. Please allow 2-3 weeks to arrive. Your check is being processed. "
BTW can you explain whats so out of your control as to processing a check? 1 - does customer qualify for rebate, if yes... write check out 2 - mail check...HOW HARD IS THAT?
4) So I check again once in awhile nothing still changed... I notice the X Payment processed appear and disappear here and there. Ok a WHOLE month later...
5) (10/23/04) So now I check again, and the X Payment processed is back.
So now I write this email.
I have yet to even receive a single intelligent acknowledgement of my case. Nor any update on the status, infact this whole deal seems like its bordering upon FRAUD. I wonder if your company even has any intentions of resolving this issue. I have saved copies of all my receipts, upcs, rebate forms, and sent all the correct submissions well within the guidelines listed by the rebate.
I will be setting aside one more month for you guys to get your act together. In which case, if this has not been resolved; I will be submitting all saved emails, paperwork to the Better Business Bureau.
Sincerely,
xxx
This is a response to support ticket: XXX
This inquiry was regarding: Rebate: XXX
XXX
We sincerely apologize for your frustration. We are working hard to ensure you satisfaction.
We watch for trends among internet users who are not receiving our emails and work closesly with
all the major ISPs to ensure deliverability.
The good news is -- we have a solution for you!
We have located your rebate registration in the database.
You need to go to: http://www.onrebate.com/
Click on track your rebate and then enter the confirmation code listed below.
Your confirmation code is: XXX <-- BTW I ALREADY LISTED THIS CODE IN PREVIOUS EMAIL
You will then be able to confirm your information and proceed to print your rebate form for mailing.
To help ensure you receive all of our emails, you may wish to add the email addresses
"webmaster@onrebate.com" "status@onrebate.com" and "support@onrebate.com to your address book.
This should complete your request. Should you need further assistance, simply reply to this email.
We hope that we have provided you with excellence service.
Thank you for using OnRebate.com
Jesus
XXX
Did you guys even read my email?
Read my originally email and read your response:
<attached my originally email & their response>
It's been a year since I've done a Biostar rebate but I did get it it. Only rebate contact info I could find was an email address: biostar@rebatebase.comOriginally posted by: Chowser
uh-oh, what's up with Biostar?
my rebate which was processed 04/19/04, and when I called the 800 number in late May, they said the check was cut and waiting to be mailed.
It's now Oct 28th, still nothing, called the #, and the 800 number is no longer in service?
Anyone else get anything from Biostar??????
I wouldn't take a chance with a different name and address if it's on your receipt. They will probably check that information. You might want to give the post office a forwarding address.Originally posted by: yellow1912
This is not really rebate tracking but I do not know where to put it though!
I'm gonna move to another state just in 1-2 months, and i know that my OfficeMax rebate wont arrive by the time i move. So i wonder if i can put my friend's name and address on the rebate form so he can receive it and mail it to me later? Is there any problem because my name and address are on the receipt ........ Confused!!! Please help me!