ive been corresponding with them since october 3rd. filed a complaint with the BBB today. going to file one with the FTC now as well. dealing with rebates is the sux0r. heres what i wrote for the bbb:
Originally posted by: Zap
Originally posted by: udonoogen
i sent my $60 200 gigabyte seagate hd rebate (from fry's) in and parago denied it saying that "household limit was exceeded." i even sent it in certified. those jokers. they dont even have SEAGATE listed as a manufacturer on their complaint form
My $60 Seagate rebate for the 200GB HDD (purchased early September) was also denied. I received a postcard saying "invalid serial number" plus it said if I wanted to provide more information I could mail them the card along with any additional information by 10/20/04. Guess what date I got this postcard? 10/20/04. I still had my photocopies of the UPC with the serial number and I went to Seagate's site and punched in the serial number and got "200GB HDD, warranty expires 2009." Bogus serial number my hairy a**. I telephoned the provided 800 number and after wasting time in the voice menu and on hold, I got a live body that asked me to read the serial number off the drive. I read the number off my photocopy of the UPC and she said, "okay, the serial number got approved as valid, your rebate will now be processed." What BS!!!
I purchased a 200 gigabyte Seagate hard drive from Fry's Electronics on 09/03/2004. It was eligible for a $60 rebate and so I copied all of the forms and sent in the rebate via USPS Certified Mail. It was received 9/29/2004. Rebate status as of 10/03/2004 was INVALID due to "Household Limit Exceeded." Impossible since this is the FIRST and ONLY Seagate product my household has ever purchased. I inquired about the problem via Parago's online complaint form. Received prompt reply from ALBERTO that it was getting forwarded to a special team. I waited 3 weeks before emailing again explaining I had only purchased ONE seagate product my entire life. I received a reply from JOSEFINA asking for my serial #. I replied with my serial #. I received a reply from THERZAGHY telling me my household limit had been exceeded. I emailed again explaining my situation. I received an email from YUNE telling me that I was correct and my records had been updated. I checked the website and even though it said that my rebate was "in the final stages of processing" it also said that "NO REWARD WILL BE ISSUED." I emailed once again to clarify on this issue. I received an form email from EUDY, obviously not reading my email carefully, telling me that my rebate was in the final stages of processing. I emailed again for clarification and received an email from JOSE apologizing for the misunderstanding and assuring me that my rebate was indeed in the final stages of processing (despite what I was seeing on the RebatesHQ.com website, apparently). On 10/30/2004, I checked the RebatesHQ.com website again for status on the rebate. It had been changed back to INVALID citing "Household Limit exceeded" AGAIN. I emailed them again explaining my situation and JOSE (the same one?) responded to me with a form letter telling me that my case had been sent to a special team. I don't know if I should wait another 3 weeks before complaining again. I feel like I am going in circles with these people. Please help!
Dlink rebates are handled by GFS last I checked. Here is their email addy: customerservice@gfsinc.comOriginally posted by: wiin
Anyone knows the e-mail address of D-Link's Customer Service? I bought a DI-604. This item has a $30.00 rebate. My rebate status, however, is only showing a rebate of $20.00. I visited their website but couldn't find any infor on this matter. TIA.
Originally posted by: garkman
Killer App, beats the crap outta my spreadsheet, THANKS!!!!!!!!!!!!!!!!!!!!
Originally posted by: SleepyB
Alright.... Bought some items at FYE during Black Friday sale.
Fuji 30pk CDRs and some Maxell batteries all FAR. Both require an original receipt. What's up with that? I had them both on the same receipt. Fuji rebates are bad, but they make good products, TY CDR/DVDR.
I was calling them up to see if they'll accept a reprint register receipt.
Fuji rebate is handled by express group which recently moved. Called the number and it said they moved. New number is (248) 446-0952. Is this a good/bad sign? Rebate goes to Douglas, AZ.
Also Maxell rebate doesn't have a number on the rebate form. I hate rebates which doesn't list a contact number/web page, risky. But I think it's processed by Global Fulfillment Services / GFS because it goes to Mesa, AZ.
Any people have experieces with these two rebate companies?
Originally posted by: lilming
I got a question. I just found 3 rebates that i havent recived payment for. They are old. 2 of them were from december of 2003 and one was from April of 2004. The one from April is the one that i really want, its $30 for a HD at Circuit city. I have photocopies of the reciets and upc code. is it to late to get them now?