I'm currently in the "hounding" stage trying to get an EVGA $30 rebate processed and fulfilled. Rebate processor is Parago.
History:
1. Sent in rebate first week of August
2. I checked their website (www.evgarebates.com) once a week, every week until ~ Sept (6+ weeks after submission) == no indication they had received it
3. Sent first email ~ Sept 15, no response (site indicates all emails are responded to within 2 days)
4. Sent second email ~ Sept 19
5. Called Parago (888-295-7778) on Sept 20, spoke to some call-center person who told me my rebate must have been "lost in the mail" --- YEAH RIGHT!
- Told to fax copy of my original rebate form and UPC to 800-886-8370 which is their dedicated number for faxed resubmissions - did that within 10 minutes of hanging up
- Asked about status and was told status on website would be updated within 48 hours
6. Sept 21, checked website, rebate marked as Invalid becaue:
Missing UPC
Missing receipt
Missing Serial Number
Invalid postmark date
UPC and serial number certainly were faxed, in fact the serial number is on the UPC. It was page 3 of 3 (incl cover sheet) of my fax. I have the transmission receipt as additional proof.
There was no receipt because the CSR requested only the UPC and rebate form. Receipt was NOT requested to be faxed.
Invalid postmark date? Please people... I faxed it to your dedicated resubmission number who should know better! Why would I be faxing you all my materials AGAIN?!
7. Called back Sept 21, spoke to Johnathon who "fixed" the problem with my rebate record and says it will be processed and mailed on Nov 6
(8. I rechecked their website after getting off the phone and my rebate is now marked as valid)
So now the waiting game begins again. I'll try to remember to update this thread after Nov 6.
techfuzz
History:
1. Sent in rebate first week of August
2. I checked their website (www.evgarebates.com) once a week, every week until ~ Sept (6+ weeks after submission) == no indication they had received it
3. Sent first email ~ Sept 15, no response (site indicates all emails are responded to within 2 days)
4. Sent second email ~ Sept 19
5. Called Parago (888-295-7778) on Sept 20, spoke to some call-center person who told me my rebate must have been "lost in the mail" --- YEAH RIGHT!
- Told to fax copy of my original rebate form and UPC to 800-886-8370 which is their dedicated number for faxed resubmissions - did that within 10 minutes of hanging up
- Asked about status and was told status on website would be updated within 48 hours
6. Sept 21, checked website, rebate marked as Invalid becaue:
Missing UPC
Missing receipt
Missing Serial Number
Invalid postmark date
UPC and serial number certainly were faxed, in fact the serial number is on the UPC. It was page 3 of 3 (incl cover sheet) of my fax. I have the transmission receipt as additional proof.
There was no receipt because the CSR requested only the UPC and rebate form. Receipt was NOT requested to be faxed.
Invalid postmark date? Please people... I faxed it to your dedicated resubmission number who should know better! Why would I be faxing you all my materials AGAIN?!
7. Called back Sept 21, spoke to Johnathon who "fixed" the problem with my rebate record and says it will be processed and mailed on Nov 6
(8. I rechecked their website after getting off the phone and my rebate is now marked as valid)
So now the waiting game begins again. I'll try to remember to update this thread after Nov 6.
techfuzz