Originally posted by: esquared
I had trouble with a Parago rebate from an Office Depot purchase in August of 2006. I had to resubmit my rebates because it wasn't showing up in the system on Nov 1st. I was assured my rebate would be paid soon after resubmission by fax. I called again on (12-14) to check on why my rebate hasn't been paid but to no avail. I was told to wait some more.Originally posted by: rcraig
Rebate: $100.00 Check
Rebate Information For:###########
Promotion: $100 PC Connection, Mac Connection and Gov Connection Hanns-G 19" LCD Monitors Rebate
Submission Type: ON-LINE
Date Received: 10-30-2006
Status Detail: Please be advised: Parago, Inc. is a provider of rebate processing services for its clients. As a rebate processor, Parago works on behalf of Wintergreen Systems to receive mail, perform data entry services, receive customer service calls, print checks, and perform other services associated with its promotions. For the submission in question, Parago performed data entry on the submission, and forwarded the information to Wintergreen Systems for approval and funding. To date, Parago has not received such approval and funding from Wintergreen Systems. Until Wintergreen Systems forwards additional funding for the promotion in question to Parago, Parago will not be able to mail any additional consumers checks under the promotions. We apologize for any frustration this has caused, and will process the reward as soon as we are provided the required funding and approval by Wintergreen Systems. In the interim, we suggest you contact Wintergreen Systems directly, at:
Wintergreen Systems
2510 Sterling Avenue
Elkhart, IN 46516
(574) 295-9054 ext. 110
Anybody else having problems collecting this rebate? My submission was approved by Paragon, but they kept pushing back the mail date. I called the number and it says send an email to rebates@wintergreensys.com. I did that and will wait to see what they say.
RCraig
I happened to be talking with a Hann CSR in another forum and he said that Hann isn't responsible for the rebate and I told him I called OD and they said the same thing. How can both sides have nothing to do with the rebate?
He PM'd me the following and gave me an email address to contact:
"If you purchased the unit from Office Depot, that rebate is being offered by their distributor Wintergreen Systems. You can contact Kathy Plake there at kathyplake@wintergreensys.com for any problems with your rebate.
My story is that I received my 100.00 rebate, four days after Kathy Plake from Wintergreen systems replied to my email from 12-16. For those having trouble with their Hann rebate, email her at kathyplake@wintergreensys.com. Hope it helps you.
When I sent an email to Wintergreens address given on their phone, I received a reply from Kathy Plake. She said a check would be mailed 2-3 weeks after they verified my rebate submission. Parago aproved my submission in November. I sent an email back to her but have not heard back yet. I'm sure she has a lot of emails today. Instead of gambling on Wintergreen, I called PC Connection, whom I purchased the monitor from. When the sales rep answered, I said "You have probably gotten a lot of calls toady," and she said "Uh oh." Parago's notice has generated a lot of calls for PC Connection. The CSR was very pleasant and looked up my sales number, verified where I had called about the rebate back in January and sent an email again in February. She then opened a case and said they had been instructed to fill out a form and get the original charge card information. PC Connection would credit the $100 back to the original credit card in 1-2 weeks, then bill Wintergreen themselves. I think this is great of PC Connection and they have won my loyalty. This was my first and only purchase with them so far, but I will shop there when ever I can.
Also, check out this link: Attorney General Scrutinizes Elkhart Company?s Rebate Program, Company to abide by new processes under agreement filed with the court Apparently, Wintergreen has been in legal trouble about rebates before.