<< >>> I disputed the charge on my CC and just received a favorable ruling and had the charged permanetly removed on 1/9.<<<
GetReal,
These rebates 'normally' take 8 weeks or so to be processed, and usually longer with CompUSA...as you know, a credit card dispute has to be filed within 60 days of the date of the statement where the purchase appears...so usually it's too late to file a dispute on a rebate item. I'm curious, did you initiate the dispute before the 60 days were up? Also, was the CC an Amex, or other type of card? I'm asking because I purchased the Glenayre Visor with an Amex, and it sounds like there is something to be concerned about, even though my rebates are currently showing 'approved.' Thanks. >>
-Purchased 9/21 w/ AMEX Blue
-Rebate showed approved when I checked on 11/4
-Rebate showed as denied when I checked again on 12/18
-Called CompUSA corp on 12/8 spoke to Ron Majors and was told "we do pay disputed rebates any more"
-Caledl AMEX Blue card services right after and disputed charge of $189.74 ( $179.00 + 6% tax).
-Dispute was conditionally granted and I was told to provide a signed copy of affadavit from AMEX website or they could mail me a copy and return to them.
-Printed copy and mail it along with a copy of the sales receipt and the original COmpUSA Sunday insert dated 9/16.
-Forgot about the entire issue over the holidays.
-Received a call on 1/9 from the AMEX examiner handling my dispute telling me that it was closed in my favor. I was shocked beacuse my prior disputes usually take several months to receive a final resolution. I asked the examiner why it was closed so fast and was told that CompUSA did not respond to the complaint within the 15 business days required. I asked if I needed to return the item to CompUSA since the charge was reversed and was to not to worry about it and to keep it.
-This past Tuesday, I received an official printed letter from AMEX stating my dispute was closed and resolved in my favor
MY backup plan if my displute was declined or not ruled in my favor was to use AMEX return protection. I have not used AMEX return protection before so I do not know how that would have worked out.
BTW - Just curious. Has anyone received a New Rochelle rebate check for a CompUSA rebate offer since 12/1/2001?