I'm new here..but I got the email belowl from Scott Moat, prez of allthingstech. This isn't going quite as smooth as I'd hoped, but since I'm in no rush I don't mind. Just so long as the monitor is in good shape...
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<my name>,
Hello, my name is Scott Moat. I am the President of Allthingstech.com. I would like to thank you for your recent purchase from our website. I am writing this e-mail to apologize for the delay in the shipment of your monitor. At Allthingstech.com we pride ourselves not only on our low prices, but also on our prompt customer service. Normally orders placed on our website ship in less than one business day. However, these refurbished monitors are a relatively new addition and unfortunately they are not yet shipping as smoothly. We have been selling these monitors on our website for a little more than a month. Up until recently we had been selling an average of a few monitors per day. Due to a posting on a couple of internet forums our orders increased dramatically. Unfortunately, at the same time we had some new issues arise in the supply of these monitors.
I can assure you that as I write this letter these problems have been cleared up and your monitor is packed and awaiting pick-up to ship out to you on Monday. However, this delay is way out of the norm for our website and we want to do more than just say "we're sorry" to apologize for the delay. Because of the delay, I would like to offer you free shipping on your monitor. When your credit card is charged for this purchase we will deduct the $4.99 shipping charges. I realize that this is not a substantial price reduction, but I hope that an extra five bucks will help to soften the blow of having to wait a little too long for your monitor. Once I again I would like to say a heartfelt thank you for choosing Allthingstech.com. I realize that making a purchase from a relatively unknown website can be daunting, and I appreciate your confidence in our business.
If you have any questions or concerns you can feel free to contact us at (507) 929-3650 or e-mail
sales@allthingstech.com .
Thanks,
Scott Moat
President
Allthingstech.com
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