When you order a newegg refurbished item, and it's DOA or not working 100%, you can do a exchange for the same exact item, or refund for 15% restocking fee. For exchange, If there are none left, they will credit you what you paid minus your shipping and handling (pretty much a refund with no restockin fee). Depending on why you are returning the item they might refund you shipping too. Example your Msi board came DOA because it looks like someone took a bite off the bottom left cornner, yes it look just like that.
I order a couple of newegg refurbished item and both motherboards, one came DOA and the other super unstable. The cases and little stuff all came good.
I don't recommend getting refurbished motherboards.
Bytheway, most if not all newegg refurbish motherboards are returns from customers.