I agree, buy.com has great return policy for an online store. Called their support number, was on hold for less than a minute. Gave the CSR my order number and reason for return. They emailed me an RMA and link to a UPS return label. Just print it out, tape it to the original box, write the RMA number on it, and hand it over to UPS. In this case it was for a faulty drive, shipped it out and had a new one in exactly one week.