Can't hurt to try---just use the fax number and send it in.
When I called the CSR to check on the status......there was nothing in her records to show that I'd even called asking about it before. She told me if I don't hear anything in the next two or three days to go ahaed and refax it. By her telling me that, I assumed that in reality you don't need to call in the first place, and can just fax them the information they need to the number.
One note: She did tell me you won't recieve a confirmation email until they actually ship the product.
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Thanks again for the post:
Of my four defective MS Mice---well 3 were defective, and one was just plain worn out---
I had a 100% return. Unfortuntately, my favorite mouse, the Intellimouse Pro, is getting sucked away to neverland as they don't have those anymore.
Also, unfortunately for me, I've already replaced all of them---so I guess these are going straight to ebay. But, thanks to M$ft's use of their hardware policy replacement---I'll still buy their mice. But for right now, I'm hoooked on my wireless logitech mouse.
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