Originally posted by: xtknight
Yes I think you did the right thing by contacting NEC. They tend to have nice customer service so I wouldn't worry much.
I'm sure it will all work out in the end, but right now steam is coming out of my ears. I called NEC to check on the status of my "case," and was told it was "pending" because they wanted a "better description of the problem." Apparently someone thinks that what I am seeing maybe just be normal image persistence (is there a difference between image persistence and ghosting?). Unfortunately I called 1/2 hour after the supervisor left for the day, so I have to call back tomorrow.
I hooked up the monitor again and took a bunch of digital photos. I assume I can't upload them here but hope it's okay to post a link:
mallomar.net/modern/NECphotos.zip
If anyone wants to look at these photos, and tell me whether the images could possibly be considered normal, I would really appreciate it. I have e-mailed the images to NEC tech support.
I've never seen anything like this on my other two (cheapo) LCDs, friends' LCDs, or the ones on display in the computer stores. What you'll be seeing in my images are Explorer windows, MSIE (with the NEC home page -- I figured they KNOW what that's supposed to look it, and it shouldn't have ghostly Photoshop palettes and Explorer windows on it!), and in one photo, my desktop. In one of the Photoshop images, I moved the actions palette (which is very colorful) around, so multiple ghosts of it are visible.
I know NEC tech support has to be reasonably sure there's a problem -- difficult since they can't see it for themselves -- and I understand they don't want to just be sending out new monitors willy-nilly without good reason, but I don't know why they couldn't have contacted me to let me know my case had stalled.
If I have to, suppose I could shoot video of the display -- moving windows around so they can see how long the ghosts hang around -- and send them a tape, but I hope it doesn't come to that!
I'll definitely be calling them a couple of times a day to check the status of the case.
One thing the tech support guy asked me -- although I didn't think to clarify why -- is whether the ghosts were still there if I switched the monitor off and then back on. And they do. What does that mean in terms of monitor function? BTW, both tech support guys have been really nice. They aren't the ones who make the decisions, though.