I have been out of the computer repair world for a few years now, and have not dealt with fixing windows 7 PCs much at all. The wifes windows 7 laptop crashed, and I need to reinstall windows. I popped her hard drive out and hooked it up to my computer via an external USB adapter. I can see it find but her user account appears to be "hidden", I only see a "default" and "public" user account. I somewhat recall this being a security feature way back when when vista was coming out??