RMA Abuse.

[dszd0g]

When chatting with coworkers about cars at my group holiday party recently one of my coworkers mentioned trying to install an aftermarket cruise control package and the car would no longer turn on. He put everything back the way it was and had it towed to the dealership under warranty. Turned out he had fried the APU card. Even after this thread, I am not really sure what to say to someone who does this. I am not sure he realized he was admitting to committing fraud.

 

[wchou]

why not get rid of rma, and reduce the prices of product to half or lesser??? this way if it broke, toss it in the trashcan. Problem solved.

 

[Zebo]

just a thought....you know about 99% of motherboards overclock chip, mem and videocard?
Example: http://www.ocworkbench.com/200...rock/k8s8x/k8s8x-3.htm

the second you plug it in you've voided all your warrantees by your standard..Or do you take the reasoned approach like most reasonable people do when deciding to RMA or not. I know the answer. Now get yur nose outta my arse.

 

[Bonesdad]

isn't this the wrong dang forum for this discussion???

 

[dszd0g]

Originally posted by: Zebo
just a thought....you know about 99% of motherboards overclock chip, mem and videocard?
Example: http://www.ocworkbench.com/200...rock/k8s8x/k8s8x-3.htm

Yes, because a lot of mainstream magazines benchmark out of the box and whoever ships with the least conservative settings wins these benchmarks.

the second you plug it in you've voided all your warrantees by your standard..Or do you take the reasoned approach like most reasonable people do when deciding to RMA or not. I know the answer. Now get yur nose outta my arse.

No. The warranty covers how the board comes out of the box. It is when one overclocks it more than the way they ship it that one violates the warranty. If the manufacturer ships it overclocked they are providing a warranty that it will behave properly with that mild overclock. Companies have been wrong before and gotten a lot of RMAs when they were wrong.

 

[Googer]

An RMA Is one half of a warrenty. Warrenties only cover mistakes made by the manufacturer and not mistakes made by the customer (i.e. improper or poor installation, overclocking or running out of designed specifications, etc)

 

[Googer]

Getting rid of RMA's would cause manufacturers to care less about quality. Also, if i am not mistaken the law requires warrenties on certain products. Please correct me on this.

 

[Baked]

I've RMAed a total of 1 computer component, a 30GB IBM GXP75 when it 1st came out. I've worked 2 Lite-On 166S DVD-ROM to death, but have bought replacements. Gonna buy another one soon...

 

[MemberSince97]

Originally posted by: RichPLS
You suck scum slurpees Goober

This is the price we pay^^^... We need to teach ethics in school or more at home more...^^^^


Googer is right on this one.....

 

[imthebadguy]

ha im bout to do some of this on wed, imma make a day of it, i have a whole tub of goods that need "rma'ing"

 

[Anonemous]

woot just found out I can rma my motherboard since it broke. yay!

 

[icejunkie]

I've RMA'ed one part as well. A video card that one day decided to stop sending a signal to the monitor. I read this thread and though maybe I shouldn't RMA it and just continue using my computer without a monitor. I was then enlightened by my brother's PC. He had a video card that worked and could actually SEE things on his monitor. I decided I want the same pleasures, so I RMA'ed the card. I hope I didn't wrong the community in doing so.

 

[tart666]

Originally posted by: Googer

Originally posted by: tart666

Originally posted by: Googer

Originally posted by: tart666

Originally posted by: TimJ

Originally posted by: mechBgon
Number of RMA abusers who will cease their abuse as a result of this thread?

If anything it will inspire more people to RMA stuff they broke.

It appears that if I am not RMA'ing, I am not getting my money's worth. Considering the RMA abuse is built into the price now... Hmm, what can I rma? I think my HD seeks too loud again! haha, take that maxtor!

You are missing the point, If it was not we would all be paying less. Your illegitamate RMA costs the next guy money and eventuly comes back around to hurt you.

I think you are missing the point. The next guy's illegitimate RMA has already cost me, so now I want to get something for it.

Just because the someone else did it, that does not make it right.
Please explain your rationalle a bit more clearly. Since It makes very little sence.

jebus, how can i make this any clearer: I have already paid for my right to make illegitimate RMA's. Since everyone has been doing it since the beginning of time, it is already built into the price of the product

 

[Googer]

Originally posted by: icejunkie
I've RMA'ed one part as well. A video card that one day decided to stop sending a signal to the monitor. I read this thread and though maybe I shouldn't RMA it and just continue using my computer without a monitor. I was then enlightened by my brother's PC. He had a video card that worked and could actually SEE things on his monitor. I decided I want the same pleasures, so I RMA'ed the card. I hope I didn't wrong the community in doing so.

Not at all as long as you were not the cause of the damage. IF it was a manufacturers defect then It is ok and was not your fault.

 

[Googer]

Notice that since I started this thread NewEgg.com Has stoped taking RMA's for motherboards. CPU's and Video Cards are next..

 

[Googer]

Originally posted by: tart666

Originally posted by: Googer

Originally posted by: tart666

Originally posted by: Googer

Originally posted by: tart666

Originally posted by: TimJ

Originally posted by: mechBgon
Number of RMA abusers who will cease their abuse as a result of this thread?

If anything it will inspire more people to RMA stuff they broke.

It appears that if I am not RMA'ing, I am not getting my money's worth. Considering the RMA abuse is built into the price now... Hmm, what can I rma? I think my HD seeks too loud again! haha, take that maxtor!

You are missing the point, If it was not we would all be paying less. Your illegitamate RMA costs the next guy money and eventuly comes back around to hurt you.

I think you are missing the point. The next guy's illegitimate RMA has already cost me, so now I want to get something for it.

Just because the someone else did it, that does not make it right.
Please explain your rationalle a bit more clearly. Since It makes very little sence.

jebus, how can i make this any clearer: I have already paid for my right to make illegitimate RMA's. Since everyone has been doing it since the beginning of time, it is already built into the price of the product

RMA is ok if you did not break it, Manufacturars defects are built in to the cost of the retail product.
What is wrong here are Illegitamite RMA's that caused intentionally by the end user. These fraudulant claims are costing all buyers of new hardware $money$. RMA abuse is a form of Insurance fraud. Much like my car insurnace, I pay for It so why don't I make a claim from time to time. It is the same thing with RMA's the cost goes up every time some one cheats or takes advantage of the system.



Notice that since I started this thread NewEgg.com Has stoped taking RMA's for motherboards. CPU's and Video Cards are next..

 

[Pr0d1gy]

Originally posted by: BentValve
Whiskey?

Whoa that is nuts...how much acid did they give him??? Sounds like he was on the verge of wigging out...

 

[VirtualLarry]

Originally posted by: Googer
Notice that since I started this thread NewEgg.com Has stoped taking RMA's for motherboards. CPU's and Video Cards are next..

That seems totally bull-**** to me. One more reason to buy mobos from your local "white-box" dealer. If you have a problem with them, take it back for a swap. Only problem is, they may not have as large a purchasing selection as the entire internet's worth of online dealers.

As far as potentially-DOA components go, I would rate mobos near the top, if not the top. HDs would probably be close, and PSUs third.

The fact that NewEgg doesn't want to have to incur *any* costs due to mobo mfg defects, is rather telling. As far as "fraudulent RMAs" go, I would have expected that video cards would be a worse category, and the first that they would refuse RMAs for, if that were in fact the reason for them refusing RMAs on a particular product category. I suspect the real reason is that many mobo mfgs are poor in terms of their RMA turnaround time, and that was making customers upset at NewEgg, so they decided to cut themselves out of the picture so that the customers could see that it was really their mobo mfg that was slow/at-fault here, by forcing the customer to deal with them directly.

 

[VirtualLarry]

Originally posted by: magomago
actually i would agree with him. I wish there would be a way for companies to see if something was overclocked at all so they could deny the RMA because I know people who RMA cards and processors just because they won't OVERCLOCK ENOUGH! ITs ridiculous if you ask me.
Wanna overlock? Go ahead~ ehll I do it. But you should not get an RMA out of a bad overclock, or if you were too damn stupid and fvscked it up.

There actually are ways. But they would cost mfgs more to implement those anti-OC safegaurds, that it would just to simply deal with the RMAs, including the additional fraudulent ones. When you make a million boards a year (probably a low number), adding another $1 worth of parts to detect OC'ing to each board, will cost more than RMA'ing a few hundred extra boards a year due to abuse. (Just an arbitrary example, I don't have any real numbers.)

 

[Googer]

The fact that NewEgg doesn't want to have to incur *any* costs due to mobo mfg defects

Well newegg.com like all other merchants were taking back manufacturers defetcs as well as ones damaged by the end user. All that a merchant does is send them to the maker or distributor and they give them credit for the ligitamite boards and Newegg.com has to eat the cost of the ones that were damaged by the user. This is why they now say all RMA and Warrenties are handled throught the manufacturer.

 

[Googer]

Originally posted by: VirtualLarry

Originally posted by: magomago
actually i would agree with him. I wish there would be a way for companies to see if something was overclocked at all so they could deny the RMA because I know people who RMA cards and processors just because they won't OVERCLOCK ENOUGH! ITs ridiculous if you ask me.
Wanna overlock? Go ahead~ ehll I do it. But you should not get an RMA out of a bad overclock, or if you were too damn stupid and fvscked it up.

There actually are ways. But they would cost mfgs more to implement those anti-OC safegaurds, that it would just to simply deal with the RMAs, including the additional fraudulent ones. When you make a million boards a year (probably a low number), adding another $1 worth of parts to detect OC'ing to each board, will cost more than RMA'ing a few hundred extra boards a year due to abuse. (Just an arbitrary example, I don't have any real numbers.)

That $1 cost in extra parts is passed on to you and I; as well as the cost of fraudulant RMA's. RMA abuse cost's companies millions of dollars each year and I estamate 1 billion for the whole industry.

 

[ayman]

Originally posted by: magomago
actually i would agree with him. I wish there would be a way for companies to see if something was overclocked at all so they could deny the RMA because I know people who RMA cards and processors just because they won't OVERCLOCK ENOUGH! ITs ridiculous if you ask me.

Wanna overlock? Go ahead~ ehll I do it. But you should not get an RMA out of a bad overclock, or if you were too damn stupid and fvscked it up.

oh oh kinda like a mini black box hidden in the CPU! Did you know they're starting to do that with cars... they can tell what it went through before the break down ...

 

[VirtualLarry]

Originally posted by: Googer
Thanks for making that point klah. The abusers are loosing it for all of us, First a big online retailer and I am willing to bet that Motherboard Makers are next to kill RMA programs. Stop abusing the system while you are still have a little bit of time left.

LOL. Unlikely. Because if they did, they wouldn't be able to legally sell motherboards to most of Europe. Lacking an explicit RMA program might make them more open to legal action in the US. Multiple small-claims-court actions seeking redress for fault product mfg would likely cost them far more than maintaining a small office in the US for RMA purposes.

 

[Googer]

I was thinking of the USA when I said that. Europe is a totaly differant Animal when it come to warrneties, Especially Germany.
We won't loose RMA's and warrenties all togheter. But we will loose the quality, leingth of time, and ease at which warrenty claims are made. Instead of 3 years we may end up with 3 months.

 

[VirtualLarry]

Originally posted by: Zebo
In a way RMAers are freedom fighters without even knowing it. If they RMA enough the communist/collective warranty system will disappear as it should.

Uhm...ok, sure... just watch as overall product quality/compatibility goes straight down the toilet... as mfgs no longer have to do the extensive (and expensive) R&D work and compatibility/interoperability testing that they currently do for mass-produced products. If all of the risk is on the consumer, why should the mfgs take on any of that expense either? Eventually, the entire tech industry will devolve again into mfgs all sending us heathkits for our products, and we have to build them ourselves, and source our own individual components, based on their designs. Is that what you really want?