Question RX 7900 XT Crashes - Help!

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Cableman

Member
Dec 6, 2017
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I recently replaced my GTX 1070 with a RX 7900 XT. Finally had time to install it today. Used DDU to clear the old drivers. Ran Heaven a few times without any problems. Then started a few games to check the performance. Tried Control. Within 5 mins, I get a black screen and the PC crashes. It started doing the same in Witcher 3. Then I tried Heaven again and was running GPU-Z to monitor the temperature. It never goes beyond 76-77 degrees. After a few minutes, I get the same black screen and crash (at 75 degrees). No other apps are running.

Any ideas? I would appreciate any help.
 

blckgrffn

Diamond Member
May 1, 2003
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www.teamjuchems.com
For the record, I’ve sworn off Evga PSUs. I’ve had several DOA and a run of their supposedly good ones - 750W golds - just die after a couple months. I don’t rma psus after the experience I had with two ten year warranty seasonics, if I wanted smokey junk that dies again a few months later I could save a lot of time and shop eBay. These were all 2018-2020 models if I am not completely wrong.

If those were Seasonics under the covers all the worse then.

I’ll loop the models tomorrow, still got a dead one in the box at work.
 
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Leeea

Diamond Member
Apr 3, 2020
3,696
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Something else I forgot to mention. When I get the black screen, the system doesn't really power down, just crashes but it's on. If the PSU was crashing, wouldn't the whole system shut down?
With a nice PSU like you have I would expect it to be in spec right until your Over Current Protection trips, which would be a hard shut down with a time out.

It is possible your PSU is defective, but that is not something seasonic is known for.

A while back I repeatedly pushed a 650 watt EVGA over the line with multiple GPUs.

The cards were completely stable right up until the OCP would trip.
 
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fralexandr

Platinum Member
Apr 26, 2007
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In the tomshardware thread, Jonnyguru mentioned the issue with Seasonics isn't OCP, but has to do with the noisy transients. Putting a ferrite core on the 24 pin 12V sense line or even just removing it entirely should fix it, but that requires some work separating the cables out and significant knowledge about power supplies. It's a shame he doesn't post around here anymore.

The spikes would likely be a problem for multi-rail setups, but that's not exactly the case here.
 
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Cableman

Member
Dec 6, 2017
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BestBuy has the Corsair HX1000i on sale. I just ordered it. Went with that over the RM1000x because it's more efficient and has a better fan (paid $20 more). I also have limited space in my case so the stiffer cables used with the RM might be a problem. I hope that the HX will have enough protection from transients without the in-line caps in the cables (thoughts about that?). I'm getting the PSU on Friday and will have time to install it on Saturday. I'll, of course, update this thread with the results! Thank you everyone for the help!

P.S. That PSU has a switch for single rail vs multi rail. Which should I select?
 

fralexandr

Platinum Member
Apr 26, 2007
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Supposedly the HX is essentially a single rail design, the single vs multi rail selector switch sort of emulates a multi rail PSU by limiting each of the "rails" to 40A.
I'm not completely sure what that means though.

For your situation I'm guessing single makes more sense.

A poster on reddit tried a 6900xt and had issues with it set to multi rail, but no issues when set to single.
Apparently he had crashes on multirail even when playing something undemanding like Dota 2.

corsair mentions that there's essentially no difference in safety, so single is probably the way to go.
 

Leeea

Diamond Member
Apr 3, 2020
3,696
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BestBuy has the Corsair HX1000i on sale. I just ordered it. Went with that over the RM1000x because it's more efficient and has a better fan (paid $20 more). I also have limited space in my case so the stiffer cables used with the RM might be a problem. I hope that the HX will have enough protection from transients without the in-line caps in the cables (thoughts about that?). I'm getting the PSU on Friday and will have time to install it on Saturday. I'll, of course, update this thread with the results! Thank you everyone for the help!

P.S. That PSU has a switch for single rail vs multi rail. Which should I select?
single.

always single.
 
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IEC

Elite Member
Super Moderator
Jun 10, 2004
14,356
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ALL power supply brands are able to fail, in a bathtub shaped curve of failure over time. I've had to RMA even reputable Seasonic and eVGA units. Some early in life (e.g. a eVGA G2 1000W unit that literally "blew up" with a gunshot-like sound on first power-on complete with smoke...) and some later in life as components age (these can be more insidious in presentation).

The first time I had a PSU failure I was not able to recognize it as the culprit until literally excluding ALL other possible components. It was only noticeable as the GPU not performing as it should. Amusingly, I was running the Heaven benchmark and although it could complete it the GPU performance was well below expectations. It was only after swapping the power supply (Seasonic...) that performance was normal. I RMA'd the power supply and sure enough the replacement unit ran the same GPU just fine.

AMD driver OC tools give you a great way to isolate PSU as the culprit if your system otherwise runs normally in 2D mode or light load:


You can adjust the "Max Frequency" slider and set it to something low like 50% which will force the GPU to use WAY less power. So if your PSU is marginal (e.g. 650W) and was working fine with a less power-hungry GPU that should help you isolate it.

Stock voltage from both AMD and nV tend to be higher than needed with a manual tune due to aggressive GPU boost clock behaviors, so it's rarely the GPU itself in my experience. One exception in my experience was Gigabyte 1070 Xtreme OC cards that had been mined on by a previous owner and were no longer stable at max boost and needed a 50MHz core underclock. But they likely had no margin for stability as a super-binned SKU and I saw reports of non-mined cards also experiencing the same degradation over time.

P.S. Hello to the only other forum user I've seen with a 7900XT
 

Cableman

Member
Dec 6, 2017
78
73
91
Bad news.

Just installed the Corsair PSU. Still same behavior. As soon as I start Heaven, I get a black screen. I checked all cables and connections, tried a different outlet. Same.

I made a video of what's going on:

I couldn't even click start benchmark and it crashed. Keyboard still on (USB working) and the GPU was still working (fans spinning).

Thoughts?
 

blckgrffn

Diamond Member
May 1, 2003
9,198
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www.teamjuchems.com
I wish this forum had a sad emoji. Then I could respond appropriately.

I’ve had much better luck with GPU rma, but then again my sample size is really small and I still fretted it would work perfectly in their test bed and they’d still just ship it right back. I really think you’ve done as much testing as anyone could ask you to do.

The only, only thing I might do is stick in a blank drive, SATA or nvme, and spend 15 minutes throwing down a fresh W10 instance and just the latest AMD driver. If it still does the same thing you will have taken extensive steps to verify it is not software or the PSU causing this issue. While installing windows just say you don’t have a key and choose whatever version, you don’t need to worry about activation.
 

Cableman

Member
Dec 6, 2017
78
73
91
Sad emoji indeed! This is my first GPU in 7 years and I was quite excited about it. I contacted both AMD and XFX (it's a XFX reference model). Waiting for the RMA process...
 

Cableman

Member
Dec 6, 2017
78
73
91
I wish this forum had a sad emoji. Then I could respond appropriately.

I’ve had much better luck with GPU rma, but then again my sample size is really small and I still fretted it would work perfectly in their test bed and they’d still just ship it right back. I really think you’ve done as much testing as anyone could ask you to do.

The only, only thing I might do is stick in a blank drive, SATA or nvme, and spend 15 minutes throwing down a fresh W10 instance and just the latest AMD driver. If it still does the same thing you will have taken extensive steps to verify it is not software or the PSU causing this issue. While installing windows just say you don’t have a key and choose whatever version, you don’t need to worry about activation.
Sadly, I am pretty sure it's the GPU and not a software issue. When I installed it, I ran Heaven 5-6 times without any problems. I then played Witcher 3 for about 30 mins. No problems. When I tried Control with RT I got the first black screen. Since then I get black screens every single time I do anything - Heaven, Witcher 3, Control, etc. I think that it failed the "stress test" and something went wrong with the GPU. It only runs basic Windows, nothing else. And it was fine when I limited the max frequency, I think that if it was a software issue that wouldn't make a difference.
 

jimbomanx

Junior Member
Feb 12, 2023
2
4
36
Looking at your video frame by frame, on the last frame before it crashed it jumps to 1786 mhz, 53% load. The thing that troubled me was the voltage only jumped up to 0.731 Volts which seems low. Granted could be a slight delay in the logging. Since we know the Power supply is fine you could try increase voltage at all points along the voltage curve for testing. I do not have that card so no idea what the normal voltage range is for a 7900xt, for my 5700xt at 1786 it would be approximately at 1.006 Volts.
 

Cableman

Member
Dec 6, 2017
78
73
91
Looking at your video frame by frame, on the last frame before it crashed it jumps to 1786 mhz, 53% load. The thing that troubled me was the voltage only jumped up to 0.731 Volts which seems low. Granted could be a slight delay in the logging. Since we know the Power supply is fine you could try increase voltage at all points along the voltage curve for testing. I do not have that card so no idea what the normal voltage range is for a 7900xt, for my 5700xt at 1786 it would be approximately at 1.006 Volts.

What do you think that points to? Faulty GPU or something else?

P.S. Haven't heard back regarding the RMA, but it's the weekend...
 
Jul 27, 2020
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Maybe just bad luck in silicon lottery. It's possible that the verification process they use at the factory isn't intensive enough to weed out bad silicon. Or maybe some flaky component on the board failed.
 
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jimbomanx

Junior Member
Feb 12, 2023
2
4
36
"IF" the voltage is acutally low for that card at that frequency then it's a GPU issue. If you wanted you could run HW info with sensor timer set to 100ms and do the same thing again to get a more accurate outputs. At this point its a RMA or maybe fix it by jacking voltage up which will increase heat or power (this assumes is low voltage).
 
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Leeea

Diamond Member
Apr 3, 2020
3,696
5,430
136
Maybe just bad luck in silicon lottery. It's possible that the verification process they use at the factory isn't intensive enough to weed out bad silicon. Or maybe some flaky component on the board failed.
I think a VRM failed on his board.


He said it was fine until it wasn't. That feels like a VRM with a bad solder joint.
 

Leeea

Diamond Member
Apr 3, 2020
3,696
5,430
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"IF" the voltage is acutally low for that card at that frequency then it's a GPU issue. If you wanted you could run HW info with sensor timer set to 100ms and do the same thing again to get a more accurate outputs. At this point its a RMA or maybe fix it by jacking voltage up which will increase heat or power (this assumes is low voltage).
This is under warrenty and he deserves a fully functioning card.

RMA it.
 
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