I'm not clear on what you mean by a "4 cell block". It is constructed as 5S2P, so I don't see how to consider there being any 4 cell block, and the only way any cell would be below 1V is if it is both defective, and the second series cell in parallel with it is also defective, but both to be that low when the other cells in the pack haven't drained down to less than 3.94V. Even if one of the two cells in parallel were completely dead, then if the other cell in parallel wasn't also weak, before the pair in parallel had drained to 1V, the other cells in the series would have had to drain to no more than 1/2 their total capacity which would be around 3.6V.
After you charge the questionable cells to 3.94V, how long did you wait to try using the Ryobi charger? Is it possible they reached that voltage but then could not hold that charge, then quickly dropped in voltage?
Generalizing, if there is something wrong with the BMS board then it is usually one of the mosfets blown. I have a few Ryobi 4Ah packs but have not had any of them fail, so haven't opened them to become more familiar with that BMS design.
I don't suppose you have a 2nd charger to test, but I do assume that after you charged all cells needing it up to 3.94V, that tools wouldn't run and you get no voltage reading on the battery stem contacts? If not and the cells are all still at 3.94V then yes the BMS has failed, but i still wonder if the pack is about shot for any combination of cells to be down around 1V. How many recharge cycles on this battery?