Samsung 850 evo dead after 6 weeks

[Pghpooh]

HI
Looks like my samsung 850 evo 250 gig died on me!
I installed it into my 6 year old laptop several weeks ago.
When I installed it, I cloned the old drive that had win 7 on it.
Then updated to win 10 via the free offer.
Laptop ran well since the win 10 update.
Yesterday I went out forgetting to turn the laptop off.
It goes into the sleep mode after 10 minutes or so.
After being in the sleep mode for several hours I pushed the power on button and the start/login screen came on and the laptop froze.
I powered the unit down using the power button, then started the unit back up.
It took several minutes for the boot up and all it showed was a black screen with the Dell logo on it.
Finally the message came on "cannot find o/s.
I have a acronis recovery disk and used it to get the machine started.
Powered the unit down for the night.
This morning, powered the unit up and had the same failure. (no o/s)
Now I get the message (disk read error)
Before I replaced the old drive with the ssd I cloned a second ssd drive with the old win 7.
I installed the second drive into the laptop and all is well.
How can I prove the ssd is bad???? And,,, the part that makes me mad is am I going to have to pay for a new win 10 upgrade,,, or will microsoft be kind and let me install it again???
Again,,, how can I prove the ssd is bad.????

 

[bradly1101]

I think you can just report the symptoms for the warranty, and yes if you activated Win10 you can reinstall it.

I had an EVO mSD card that died pretty quickly. It's good to get higher quality drives if you can afford it.

 

[Elixer]

Yeah, you can just download the win 10 ISO and install it again, it should remember the machine that it was activated on.
As for the SSD, can you read the SMART stats with something like Crystaldiskinfo (portable version) and post screen shot of what it shows?

 

[Sheep221]

plug ssd as second drive to other machine and run Smart stats, if it won't even be detected just RMA it

 

[Ketchup]

Start the RMA process from the Samsung website. They will tell you what info is needed.

 

[Coup27]

Start the RMA process from the Samsung website. They will tell you what info is needed.

No offense but he/she is asking on a forum for advice prior to contacting the manufacturer.

Pghpooh, this is what you need to do:

1. Does the SSD show in BIOS? If the answer is no the drive is dead and contact Samsung. If yes, carry on.

2. Secure erase the SSD using Samsung's Magician. Either create a bootable secure erase tool or connect it to another machine and use Windows Magician. Windows secure erase will only work on Windows 7 though.

3. If you have access to another machine, connect it and run SMART. If all looks good, carry on.

4. Upgrading an OS is always a bad idea. It has never worked well prior to Windows 10 and in my experience Windows 10 is no exception. Your digital entitlement to Windows 10 is essentially tied to your motherboard ID so you will be able to reinstall it on another SSD. Download Windows 10 from Microsoft and make an ISO. Use this to now install a clean copy of Windows 10 (which will also contain the anniversary update) and then see how the system goes. If you got this far, my hunch is the drive is fine and it was a software issue which caused the corruption.

 

[Ketchup]

No offense but he/she is asking on a forum for advice prior to contacting the manufacturer

Is this a conversation you had with OP separately? Because in this of this thread he asks nothing more detailed than how to prove it's bad. Maybe you have more time to kill than I do, but I would rather see what Samsung requires rather than waste time on steps that Samsung might not even consider eligible for accepting RMA.

 

[flexy]

There is always a remote chance for a "gnarly" or lose SATA connection/cable as well.Whether the SSD itself works should be easy to tell if you connect to a free SATA port from the/a running system. Otherwise what Coup27 said, especially should you not even see the drive from BIOS.

 

[Coup27]

Is this a conversation you had with OP separately? Because in this of this thread he asks nothing more detailed than how to prove it's bad. Maybe you have more time to kill than I do, but I would rather see what Samsung requires rather than waste time on steps that Samsung might not even consider eligible for accepting RMA.

For someone with over 12,000 posts you have completely missed the purpose of a community forum on this occasion.

The user has a problem and is asking for help. Whilst they may have written "how do I prove the SSD is bad" I detected that English is not their first language and actually just wants help to resolve the problem, whatever the problem may be. IMO it's more likely a broken Windows 10 upgrade / sleep issue than a failed SSD which is why I suggested the steps above. There is a chance the user will be able to fix this him/herself in a couple of hours without getting messed about by a manufacturer's support department (which always happens) and they will increase their knowledge in the process which they can pass on to other people in the future. If all else fails, then you can contact the manufacturer knowing you have done everything you can already.

 

[dave_the_nerd]

...
This morning, powered the unit up and had the same failure. (no o/s)
Now I get the message (disk read error)
...
How can I prove the ssd is bad???? And,,, the part that makes me mad is am I going to have to pay for a new win 10 upgrade,,, or will microsoft be kind and let me install it again???
Again,,, how can I prove the ssd is bad.????

You shouldn't really have to prove it - just telling them that will likely secure you an RMA agreement.

You will not have to pay for Windows 10.

 

[poohbear]

Did u check the cable? My dad's laptop doesn't post sometimes and it was the simple case of the cable disconnecting.

 

[Puffnstuff]

When I RMA"d my 840 pro to Samsung I had to file through their website and answer some questions for their support staff. My drive went into controller panic lock and froze up so there was no way to use magician or any other software to diagnose it. OP should contact Samsung through their site and start the RMA process.