Samsung ML-2510 Laser Printer Refurb: $39.99 after GCO

[phatj]

deal.

Warning: A report that this does not ship with power cord or toner...

 

[jodhas]

Special Returns Policy
Due to manufacturers' policies, Buy.com cannot accept returns on this item for any reason. The manufacturer will handle all exchanges and replacements. Please contact the manufacturer directly and they will assist you with repair or replacements. NO REFUNDS ARE AVAILABLE FOR THIS PRODUCT UNDER ANY CIRCUMSTANCES. THIS PRODUCT CAN ONLY BE RETURNED FOR REPAIR OR EXCHANGE.

 

[RaiderJ]

If the Dell 1100 laser printer is a rebadged Samsung, then it's a pretty decent printer. I just recently refilled the toner and it's still working like a champ.

 

[jodhas]

i actually picked one up. I think its a good deal. Its like buying a cheap toner with the printer included for free =)

 

[phatj]

Needless to say, I bought one... I'm excited, this is my first laser. Remanufactured toner is about $38 for about 3,000 pages

 

[digitsdad]

Don't know if it will come around again, but Staples had this one for $49.99AR new last week.

 

[Athena]

FWIW, I have a Samsung ML2010 that worked wonderfully...until midway into my second full toner cartridge. Now it jams all the time and I'm looking for a replacement.

 

[jodhas]

Uhmm... mine came today. I didn't come with the toner nor a power cable.

 

[phatj]

Ahh that sucks... mine is showing delivery for next Monday. On the product demo, Consumables>Yield>"Average Cartridge Yield 3,000 standard pages. Declared yield value in accordance with ISO/IEC 19752 (Ships with 1,000 pages Starter Toner Cartridge)"

 

[jodhas]

Originally posted by: phatj
Ahh that sucks... mine is showing delivery for next Monday. On the product demo, Consumables>Yield>"Average Cartridge Yield 3,000 standard pages. Declared yield value in accordance with ISO/IEC 19752 (Ships with 1,000 pages Starter Toner Cartridge)"

Where does it say "On the product demo, Consumables>Yield>"Average Cartridge Yield 3,000 standard pages. Declared yield value in accordance with ISO/IEC 19752 (Ships with 1,000 pages Starter Toner Cartridge)"

Can you provide a link to that site?

 

[jodhas]

Answer to my own question:

I tried to link it but it is not linking.

Here is the Google Cache of the deal.

Next to the Product Image, click on the "Product Demo", Click on the "Specifications" Tab and scroll all the way down.

Under Consumables, it should say that it ships with 1,000 pages starter toner cartridge.

 

[jodhas]

I guess I took one for the team. 55 minutes on a cell phone!!! Thank God I'm on the SERO Plan!
Anyhow...

I was on the phone with the Supervisor of buy.com
He studied the product page and acknowledged that it should come with 1,000 starter toner.
He then put me on hold for 20 minutes. He came back and tells me that mine was a refurbished unit and therefore I don't get a starter cartdridge.

I showed him the google cache page of the deal and it took him 20 minutes to verify that it does indeed come with the starter toner.
He then put me on hold for another 20 minutes only to come back to me and tell me that he will escalate this issue to the corporate office and that I should get a free toner. In any case I should not be receiving the toner, he said that I will be able to return the printer for a full refund.
He told me that I should be hearing from him in 24 hours.

Information of the Supervisor of Buy.com
Alex Ponce ext. 33169

If you want to email him email address is : support@customersupport.buy.com Make sure to put "attention: Alex"

He'll get the email.

I'll keep everyone posted.

 

[phatj]

Thanks.. I'm not sure if I should call now or not.. I took a screenshot of that page just in case... I suppose I should wait until I get the package, but I safely assume that I won't get the toner...

 

[jodhas]

Here is an update. I haven't heard back anything concrete as to what Buy.com will do.
Following is an email I've received on the day this whole trouble began...


**************************************************************
from Buy.com Customer Support <support@customersupport.buy.com>
to joshua xxxxxxxx <jxxxxxxxxx@gmail.com>,
date Nov 7, 2007 6:00 PM
subject Re: ATTN Alex (KMM1460877I13900L0KM)



Reply


Dear Joshua,

Thank you for contacting Buy.com.

In an endeavor to resolve your problem, your case has already been
escalated.

We will respond to you once we have a solution.

Please be assured of our best service.

We thank you for your patience in this matter.


Sincerely,

Alex
Buy.com Customer Service
www.buy.com

**************************************************************



I was hoping that since the problem was "ecalated" that it would get solved ASAP. Well, it didn't. So Here is an email that I've sent to them 2 days later.



**************************************************************
to "Buy.com Customer Support" <support@customersupport.buy.com>,
date Nov 9, 2007 1:23 PM
subject Re: ATTN Alex (KMM1460877I13900L0KM)
mailed-by gmail.com



Reply


I still haven't heard back. Is this what "escalating" to the corporate
office means?
I expect a reply back by this afternoon. This is as unprofessional as
things can get.
**************************************************************





And I got the following "copy and paste" answer.

**************************************************************

from support@customerservice.buy.com
to jxxxxxxxxxx@gmail.com,
date Nov 9, 2007 8:46 PM
subject Re: Shipment was Damaged, Defective, or Wrong [Ref:3191870]

hide details Nov 9 (3 days ago)



Reply


Hello Joshua xxxxxxxxxx,

Thank you for contacting Buy.com.

This is in reference to your email regarding order #35914285.

In an endeavor to resolve your concern regarding the missing parts, your case has already been escalated.

We will respond to your original email once we have a solution.

Please be assured of our best service.

We thank you for the patience in the matter.

Sincerely,

Jenny
Buy.com Customer Service
www.buy.com
Order #: 35914285
**************************************************************



Is there a way to put more pressure on these guys? Clearly the advertisement was that the printer was.....

1. $49.99 (here is a Screenshot of the AD and here is Google Cache page that I've uploaded to my webspace.)
2. It includes a 1000 page starter toner

I'm afraid that if we don't put more pressure, that they'll drag on and that everything will just fizzle away...

 

[imported_Skorpio]

Mine came last Wensday. It looked brand new, with power cable and unopened toner, manual and driver CD's. However I needed to buy a USB cable.

 

[phatj]

I received my printer today, and it came with both the toner and the power cable. I wish I could help

 

[jodhas]

Can you guys share your order number? copy of invoice? It will certainly help. You guys can PM me or email me.

 

[jodhas]

Thanks for the info.

 

[jodhas]

can you maybe share your order number? with the info I can say "see! others got it how about me?" and hopefully buy.com will admit their mistake.

thanks.