Samsung NU7100 freezes

[skaertus]

I have just bought a TV, a 65-inch Samsung NU7100. The image and sound are fine, but I am running into some issues.

I am only using Netflix, Amazon TV Prime and HBO Go, and I have not installed any additional app. The TV runs fine for a few minutes, and then suddenly starts freezing, and does not respond even to basic commands of the remote control (such as turning off or changing the volume). It sometimes even restarts by itself.

Yesterday I was in the middle of a movie on Amazon TV Prime, and then the TV suddenly froze. The TV goes back working after a few minutes turned off, but the problem reappears. Today, I performed a factory reset, and it froze again in the middle of the setup of Amazon TV Prime.

I called Samsung support and they tried to blame everything, such as the batteries from my remote or my Internet connection. But the fact is that even the animations that came pre-installed with the TV freeze.

I have not found any specific report on this problem in any forum. Is this something common? Is this caused by a specific app or something? Or is this seems to be a problem of my device?

I could use a Chromecast or an Apple TV instead of TV apps. But the problem is that, when the TV freezes, I cannot even stream content to it.

I am on the verge of returning the TV, but as it is such a big device, I would prefer to solve the issue in any other way. Thanks!

 

[Muadib]

Are you on the latest firmware? Version 1270.6 just came out, and the website says it's for stability issues and other things. Can't hurt to try before you return it.

 

[skaertus]

Are you on the latest firmware? Version 1270.6 just came out, and the website says it's for stability issues and other things. Can't hurt to try before you return it.

Thanks. I installed the latest firmware and it did not work. The same problem continues.

 

[Muadib]

That sucks! You now know what you must do.

 

[Yonisaa]

I saw some post on facebook

"I watched the video and know exactly what he is talking about. The comment mentioned says it’s happening when playing Xbox. The issue isn’t with Samsung. The issue is with ARC. It happens with my LG as well. Turning arc off fixes the problem. ARC is garbage. If you have a receiver, you should ALWAYS be running your devices through the receiver. It provides way more audio decoding capabilities than any tv has. That’s what makes guys like this so frustrating. He is making it seem like this is a Samsung issue when it absolutely isn’t."


Try to turn of the arc anynet+ CEC, give it a try.