Originally posted by: wpeng
Sorry for bringing this thread back up again, but I just found it. I just resigned my 1-yr contract at 26.95 several months ago (before the both the 20 and 15/month promotion). Is it still possible to re-rate? Can I threaten to cancel even if I signed a 1-year contract?
It should work (it has worked for others). And you have nothing to lose if you try. Just because you threaten to cancel doesn't mean that you actually have to follow through with it.
I have a funny story about my experience with calling SBC this morning. I have also been on the 26.95 plan, but my contract expired last month. I called 1-800-579-7861, not sure if this goes straight to retention or what (got the # from DSL Reports), but I asked to re-sign for a year at the new rate (for the basic plan).
CSR: Since you were at the 26.95 rate, I can re-sign you at that rate.
Me: Well, I would rather re-sign at the current rate
CSR: we are only authorized to give you the 26.95 rate since that was what you signed up at, 15.95 is a rate for new customers signing up on-line blablabla ... yadda ya....
Me: Well, I would like to get the 15.95 rate please
(this is where it gets funny)
CSR: What will you do if we don't give you that lower rate (obviously trying to get me to say the word "cancel")
Me: I guess I will cancel my service and go with somebody else or re-sign with SBC
CSR: OK that's what I needed to hear you say. I don't know why we have to go through the hassle, but they make us wait for that word and then we are authorized to give you the lower rate.
Me: The magic word huh?
CSR: The magic word.
about 10 minutes of holding, and fifteen minutes and 3 seconds total call time to get my new rate.