simmike, i spoke with photoalley today as i'm in the same position as you. i ordered a camera at photoalley on 11/21, and it says it shipped (or billing info received by ups) on 11/24 and has been charged to my credit card, but no email from msn regarding the holiday reward. the person at photoalley said that i should receive an email, but wasn't sure how msn worked and said she would email customercare about my question. i then went to the msn website and chatted online with an eshop promo rep, who said that it's up to the store to contact msn regarding the purchase, even though you used the msn passport express service to purchase the item. he says it can take up to a week to receive the email confirmation from msn, although it wasn't clear whether the 1 week period began from the date of purchase/shipment or the date the store actually emails msn and informs them about the purchase. either way, i would call/write to photoalley and ask them about it in a few days if nothing shows up. i'll let you know if i receive any update from photoalley or msn.