I ordered my mac mini on Sept 27th, it shows up at my door on Oct 4th. I get it up and running and everything is going great. A month later Leopard comes out and they offer the up to date program for a discounted copy of Leopard.
I spoke to two Apple customer service reps because I couldn't validate my mac mini over their website for the up to date program to Leopard. Both of them said I was qualified for the program based on my delivery date and that I would need to fax in my submission. So I fax it in a get denied.
I call today and was told it needed to be invoiced on Oct 1st or later and since my invoice stated Sept 27th I was denied. I stated that it was absurd since I didn't have it in my possession until Oct 4th and it wasn't like I bought weeks or months before. I explained that Microsoft offered free upgrades to Vista months before it came out, not that Vista is a great, but its the principle of customer service.
I spoke to two Apple customer service reps because I couldn't validate my mac mini over their website for the up to date program to Leopard. Both of them said I was qualified for the program based on my delivery date and that I would need to fax in my submission. So I fax it in a get denied.
I call today and was told it needed to be invoiced on Oct 1st or later and since my invoice stated Sept 27th I was denied. I stated that it was absurd since I didn't have it in my possession until Oct 4th and it wasn't like I bought weeks or months before. I explained that Microsoft offered free upgrades to Vista months before it came out, not that Vista is a great, but its the principle of customer service.