seagate rebates suck!

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Hossenfeffer

Diamond Member
Jul 16, 2000
7,462
1
0
My usual procedures for rebates:

1 - Buy stuff
2 - Fill out applicable forms - CLEARLY.
3 - Scan/Copy EVERYTHING. Rebate forms, Receipts, UPC's. Invaluable if you need to resubmit or when you can email/fax your materials.
4 - Put some identifying information on the back of the UPC. This includes, but is not limited to: last name, zip code, rebate offer #.
4 - Label Envelope carefully, preferably printed directly on the envelope, but printed labels can be allright. 3rd choice is writing clearly with a black or blue pen. I take extra care to make the zip code up to 2 or 3 times the size of the rest of things, since that's the important bit.
5 - For further proof that I enclosed a UPC, I'll oftentimes enclose a one-sheet scan that shows everything that's in the envelope. Overboard, I know.
6 - Certified Mail is a decent idea, especially for large rebates. I rarely do it myself, but that's mainly because I've never had a rebate refused.


In FS/FT, you pack something so that it would survive the drop from a two-story building. It's just covering your ass. Same goes for rebates. Take the extra 5-10 minutes prep time and spare yourself much, if not all, of the frustration down the line.
 

TwiceOver

Lifer
Dec 20, 2002
13,544
44
91
Looks like I got in before all the problems. Mine arrived on time but the site still said "Final Processing" after the rebate had already arrived. Good luck to everyone.
 

Peetoeng

Golden Member
Dec 21, 2000
1,866
0
0
Originally posted by: Coquito
I'm in the same boat. The rebates I send to the house in Niagra Falls always come back quick. It's this place in El Paso that tries to screw everyone over.

I bought Western Digital HD with 2 $30 rebates last October. One rebate went to Miami, FL, the other to El Paso, TX.

In the first week of December, I received the check for the rebate that went to Miami. Then, when I checked the other rebate, it was listed that they had not received my rebate submission. I called in and they said (after checking) they had received my rebate submission on Nov, 17, and the rebate had been validated. When I asked why it took longer for the other rebate, they simply shrugged me off with "each rebate house processes differently". I checked the status today, and it is still listed "we have not received rebate materials."
:| they told me weeks ago that they did and it had been validated.

El Paso rebate house is freakin EL BURRO. :|


EDIT: typo.
 

Kelemvor

Lifer
May 23, 2002
16,928
8
81
Let me guess.. This is the one purchased from Outpost.com? I'm in the same boat.

Said the serial number wasn't a valid Seagate serial number. It's the one on the same fricking label as the UPC code. Oh, our systems are down, call back tomorrow. Stupid bastards. I'm debating calling Outpost.com and then calling the CC company to void the transaction since part of the purchasing contract was getting a rebate.....

Anyone have the phone number for rebateshq? I don't have it with me and of course it's not readily available on their website.

Also, mine went to Miami Florida. It's pretty much the whole reabteshq.com company that screws people over.
 

Demon-Xanth

Lifer
Feb 15, 2000
20,551
2
81
Seriously, lets get a metric fuckton of people to call the BBB and put a little heat on them.
 

Ilmater

Diamond Member
Jun 13, 2002
7,516
1
0
Originally posted by: drnickriviera
Yea they sent me a stupid postcard a few days ago saying my drive isn't a retail model. If it's not a retail model, how did I send them the UPC? They know damn well the rebate is good, they just hope I will not resubmit it.
Yeah, I got one saying that my serial number isn't valid. There's no fvcking way I didn't get the serial number right. Any moron can write down the numbers and letters after "S/N:". And I ALWAYS write legibly. Luckily, I make copies of everything, so I can prove I didn't mess this up.

I absolutely NEVER go this far, but in this case I'll make an exception - my father's a Senator, and I promise you the BBB will be hearing from him soon.

BTW, there is an easy online form to fill out to contact the Better Business Bureau, or you can call them at 1-703-276-0100.
 

SP33Demon

Lifer
Jun 22, 2001
27,928
142
106
what's the website to check the status of the TX rebates? I sent one out for a 200GB before xmas... now I'm worried.
 

MustISO

Lifer
Oct 9, 1999
11,927
12
81
I feel your pain. I have two rebates in with Seagate. One has been in the final stages since September. Both rebates were accepted and valid but I have yet to see any checks. I've called them twice and I got a different excuse each time. I guess contacting the BBB is a good idea.
 

sohcrates

Diamond Member
Sep 19, 2000
7,949
0
0
I'm still waiting for my $50 seagate rebate from 3 months ago on a 160 gb drive

got my e-mail over 2 months ago now

i hate rebates
 

Kelemvor

Lifer
May 23, 2002
16,928
8
81
Originally posted by: sohcrates
I'm still waiting for my $50 seagate rebate from 3 months ago on a 160 gb drive

got my e-mail over 2 months ago now

i hate rebates

That's the one I'm waiting for too. Bought back around 9/15/04 or so. Got this today when I emailed them:

Thank you for your rebate inquiry. Because your issue requires
further research, your email has been forwarded to a special team. We
are working hard to research your issue and will respond to you as
quickly as possible.

We sincerely apologize for any inconvenience and appreciate your
participation in this promotion. If there is anything else we can do
to assist you, please contact us at rebates@parago.com. We are always
happy to help.

Well thank God it's been sent to the "Special Team". I'm sure I'll get my check really soon now.
 

MustISO

Lifer
Oct 9, 1999
11,927
12
81
Mine was sent to the investigation team as well. I think it means that means they pass it over to the guy who can understand a rebate form.
 

Demon-Xanth

Lifer
Feb 15, 2000
20,551
2
81
I think the "special team" means that they figured that they couldn't rip you off easily. They'll have to work harder at it.
 

Demon-Xanth

Lifer
Feb 15, 2000
20,551
2
81
Everyone kick up your feel and call up Parago, my serial number is now _BACK_ to being invalid. It's going to take a series of phone calls to get this one sorted out.
 

KeyserSoze

Diamond Member
Oct 11, 2000
6,048
1
81
Yeah, this sucked.

I wrote a very agressive email to them, and had it two weeks later, even before they replied to my email!

Very annoying.





KeyserSoze
 

Demon-Xanth

Lifer
Feb 15, 2000
20,551
2
81
KeyserSore:
Mind PMing me a copy of that and the address you sent that to so I can use it as a guide for writing one of my own?
 
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