So I have been trying to fight this issue for months.. After multiple clean installs of Vista x64 and Office 2007 trying to narrow down the cause, after I install Neverwinter Nights 2 or any SecuROM protected title, then run the game, exit the game and remove the CD, then simply sit at the desktop for 10 minutes and try to run Word 2007, I get the following application popup:
Log Name: System
Source: Application Popup
Date: 9/3/2007 8:25:21 PM
Event ID: 26
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Neptune
Description:
Application popup: Windows - No Disk : Exception Processing Message 0xc0000013 Parameters 0x000007FEFD63E75C 0xFFFFFA8004580120 0x000007FEFD63E75C 0x000007FEFD63E75C
Event Xml:
<Event xmlns="
http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" />
<EventID Qualifiers="16384">26</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-09-04T02:25:21.000Z" />
<EventRecordID>5934</EventRecordID>
<Channel>System</Channel>
<Computer>Neptune</Computer>
<Security />
</System>
<EventData>
<Data>Windows - No Disk</Data>
<Data>Exception Processing Message 0xc0000013 Parameters 0x000007FEFD63E75C 0xFFFFFA8004580120 0x000007FEFD63E75C 0x000007FEFD63E75C</Data>
</EventData>
</Event>
Office 2007 isn't to blame either. I can get the same application popup if I run other SecuROM titles or really any app that tries to probe the DVD drive on startup. Office just happens to do it, so I have been testing with that..
I've updated drive firmware and even tried a completely different DVD drive.
This never happens if I keep the SecuROM applications off my PC. Or if I simply don't try to run a SecuROM title since my last reboot. This is not a trojan/virus/spyware/adware related issue. It is 100% attributable to SecuROM.. Any ideas on how I can get this resolved? Securom redirects all email to > /dev/null, so that's a pointless endeavour.
The end result of this is I can work around the problem by telling the app to skip the error and move on or by rebooting every time I run a game but I don't think that's really much of a solution.