Did you ever get a response from Roy Reed?
The funny thing is that the rumors had pegged the 970 at $399 before the launch and that they had dropped it to $329 at the last second. Now we know why of course.
I'm sure there are plenty of people at nVidia saying "I told you so!" about the fiasco.
Because THAT is what consumer protection laws are all about. If someone breaks the law and aren't willing to fix the problem as outlined by the laws, then they face potential punitive actions if acted upon by the consumer harmed.
Again go ahead and waste your time(not to mention money) over a GPU that if they offer to refund in full, should be plenty of compensation. Sounds to me like you just want a 980 for 970 prices. Good luck on that. I imagine by the time your situation is resolved one way or another you would be able to buy multiple 980s or whatever card you wanted for the cost to the courts and maybe even out of your pocket, and both the 970 and 980 would be sufficiently outclassed as to make the whole thing a total waste.
Yep they are just so big they take the small loss (to them) and expect to make 10x as much as the return may cost of not more.
snip
That sentence makes it sound like NV purposely duped their customers...such a company?, this isn't a conspiracy.
I didn't know NV had HQ in SA Texas?....I dont see any state strong handing nvidia either..just wishful thinking...
I just hope there is enough negative reaction to prevent this type of thing happening next time around. If things continue like this they will start selling 10 TB hard drives and you open the package to find a 2TB HD and a spindle of DVD-RWs.
I'm surprised they didn't launch at $400 considering that's what the disappointing 770 launched at.
My opinion is kind of split on this. Yes, Nvidia screwed up the marketing, but it doesn't change the performance from what the reviews/benchmarks showed at release, so it's hard to claim Nvidia was deliberately misrepresenting the product. It would be a completely different story if the video cards sent to reviewers had all the L2/ROPs enabled, and the cards that hit shelves didn't.
What do I think Nvidia should do? They have a few options:
Bin a new part with the originally advertised spec, and offer a 1:1 trade to anyone that bought a 970 before the spec was updated.(may have lead time issues)
Full refund of purchase price.
Discounted upgrade to 980.(if customer wants)
Partial refund and downgrade to 960.(if customer wants)
Disagree. Reviewers were under the impression that the hardware was similar to the GTX 980 and in benchmarks used it performed in line with these claims.
Once this new information showed up, review sites put the GTX 980 and GTX 970 to tests that would stress the differences and of course the GTX 970 showed issues were the GTX 980 did not. This fundamentally changes the performance (behavior) of the card.
And before anyone starts to chime in that "that's 4K resolution at <30 FPS, blah blah unplayable" those tests were used specifically to stress the differences of the hardware and prove that there is a performance hit.
Hell, I could probably load up 3.76GBs worth of mods in Skyrim and get hitching that won't exist on a GTX 980.
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And before anyone starts to chime in that "that's 4K resolution at <30 FPS, blah blah unplayable" those tests were used specifically to stress the differences of the hardware and prove that there is a performance hit.
I"m talking to NewEgg's chat right now. My purchase was from late October. What's your suggestion on a replacement set of cards? I'm asking for NewEgg Credit for the 2 I bought (since mine are still new in box!).
I wonder if 2x980s would be an OK replacement, I need to power 3 x1080p resolution. I might go back to AMD because of this fiasco.
EDIT: NewEgg is "filing an internal request" for me. Guess I'll get the same response as you, wait 7 days, and if you didn't hear back from us, well you're outta luck.
Yes, reward Nvidia for lying to everyone by buying their more expensive card. That will show them!I wonder if 2x980s would be an OK replacement, I need to power 3 x1080p resolution. I might go back to AMD because of this fiasco.
Yes, reward Nvidia for lying to everyone by buying their more expensive card. That will show them!
Come on people, think a bit.
Look at your requirements, and look at the games you will be using, and then factor in Nvidia's lies, and then, finally make your decision.
Feel for you, seen customers asking for help on their dead forum and FB page, they just seem to be ignoring customers and spouting same old script.
This is how OcUK is different good or bad news we keep our customers informed around the clock and are very pro-active, when I was made aware of this last Tuesday meetings were had with the owners, then our sister company Caseking the following day announced they would take all RMAs back at their own cost. OcUK had to do a lot more work in the background due to volumes sold but that following day we had a meeting with EVGA and other board partners and launched that certain brands we could now take returns on as they had agreed to support OcUK. We then gave the remaining brands a deadline (end of week) as we intended to accept all cards back with or without their help, so potential big financial cost to OcUK but thankfully nearly all brands gave us a positive answer by our deadline, others soon came back to us after we made our public announcement and only Gigabyte was left in the end who promised us an answer by next week, but OcUK will cover all cost should they not support us.
This is how OcUK is different, I fight like crazy to get customers best deals, exclusives, customer support and will happily work around the clock to achieve it.
I hope those guys sort you out I really do and if they do not in say a week or so let us know and we shall see if we can step up and sort what they failed to do.