Truth is, few people buy the latest and greatest tech products based on the performance now. If you drop over $300 on a single pc component, you expect some degree of future proofing. I hope nvidia doea the right thing
dredd, I don't know how you are still going on and on defending a product that isn't what is stated it is on the package.
Sure the 970 is a nice card but it isn't what was advertised.
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Ed says:
Hi TCB,
My name is Ed, how can I help you today?
TCB says:
h
TCB says:
Hi
TCB says:
Yes, I was contacting you guys because I recently purchase a couple of GTX 970 zotac nviia cards
TCB says:
I am not sure if you are aware, but a recent issue a publically acknowledged by Nvidia states the specs of the card does not meet the original avertisement for the card
TCB says:
I have contact Nvidia regarding this and spoke with their legal team about the issue. They stated they are assessing available resolutions for customers, but also advised me to speak with whom I directly purchased the cards from to see if the company or manufacturer has in place a resolution for me.
TCB says:
Do you know anything about this Ed?
Ed says:
May I get your original order number?
TCB says:
sure
TCB says:
100001333
Ed says:
I will need to look into the order first before providing a solution for you
TCB says:
is one of them
Ed says:
Thank you
TCB says:
100001344 is the other
Ed says:
So it looks like order was placed on 12/1/14
Ed says:
and order# 100001344 was placed on the same day
TCB says:
correct
Ed says:
Is this something you are using in your own systems?
TCB says:
One for me and my wife
TCB says:
We were experiencing high stutter problems with some games at ultra textures and high resolutions in some game and were waiting for a possibl driver fix
TCB says:
but the recent Nvidia annoucement stated the problem stems from a hardware problem because of the incorrect amount of ROPs on the chip to address the available 4GB of memory. Which means the cards I purchased does not meet the advertised specs I originally thought they did.
TCB says:
I know you guys aren't the bad guys here in this as you guys are just reselling the product, but I would like to have a good resolution to this problem
Ed says:
If you would like, we can exchange the card for something of your preference using the credit
Ed says:
We definitely want to provide you a GPU that works to your satisfaction
TCB says:
Well the only available card(s) that meet or exceed the original specs of the GTX 970 would be a GTX 980.
Ed says:
If you are interested in the GTX 980, we can provide you a discount and provide a refund on the GTX 970 cards you are currently using
TCB says:
I would prefer a clean swap or a card that meets the advertised specs o the cards purchased or exceeds it. If you guys can't do that now I am willing to wait within a reasonable time frame for a resolution that can do that to be made.
TCB says:
swap of a card*
TCB says:
I'm not trying to put sabre pc on the spot here. I understand the position your company is in here. My state provides some very strong consumer protection laws of which I am very well aware of. I am just using the methods available to me
Ed says:
I understand your concerns
Ed says:
Unfortunately, with the significant price difference, we will not be able to provide a clean swap for the GTX 980
TCB says:
I understand that as well if you cannot do that at this time frame. Do you know if the manufacturer for the cards, Zotac in this instance, can work with you guys in providing a card that meets the original advertised specs, or can modify my current cards to meet those specs, or provide a card through you guys that meet or exceed the original specs for the cards I purchased?
Ed says:
As this is well beyond our powers since we are not the manufacturer, only NVIDIA or Zotac would be able to provide a sound solution for you in this respect
Ed says:
Their customer service team should be able to at least provide you with a different solution
TCB says:
I understand, I am just going through the proper legal motions to get this resolved
TCB says:
as recommended to me
Ed says:
I understand
TCB says:
I hope that your company also raises an issue with both Zotac and Nvidia on this as it is costing your company potentially
TCB says:
As a side note, what would have been sabre pc's offer for the GTX 980?
TCB says:
are you still there Ed?
Ed says:
Yes, I am confirming with our product manager about special pricing
Ed says:
Please give me a minute
TCB says:
ok will do
Ed says:
We would be able to sell it to you for $550
Ed says:
As a one-time offer
TCB says:
for which one?
Ed says:
PNY VCGGTX9804XPB-CG GEFORCE GTX 980 4GB GDDR5 PCIE 3.0 X16 SLI SUPPORT VIDEO CARD
TCB says:
That is a bit more than I am willing to accept unfortunately. I will have to pursue this further then as outlined by my states consumer protection laws. I thank you for trying to help as best a you can on this issue. It's a very bad problem all around.
TCB says:
If sabre pc intends to pursue a better resolution to this issue for their customers through Zotac and comes upon a better offer, please keep me informed
TCB says:
Is there an further information you need from me if sabre pc intends to pursue a better resolution for their customers?
Ed says:
Yes, of course
To whom it my concern,
I recently purchased a pair of Zotac made Nvidia GTX 970 video cards from the merchant Sabre PC on 12/1/2014. It has recently come to light the products I purchased do not meet the advertised product I originally thought it was according to a recent Nvidia press release. I know this puts your company in a tight spot as I beleive the cards your company produced were based on specifications/schematics produced by Nvidia. As the cards do not meet their advertised specs, I had noticing issues while using the cards that I had originally attributed to driver problems with some 3d applications. Since the problems are hardware and not software at this point, I am writing as a concerned consumer asking about what resolution your company may be able to provide.
I have already contacted Sabre PC and they are not able to offer an agreeable resolution at this point which meets the consumer protection laws as outlined by my state. If a representative of Zotac can take the time to contact me and help address my concerns I would certainly appreciate it.
Thanks,
TCB
Does it matter to the end user if MSI is using a 3rd party to represent them or not?Do we know they are not 3rd party affiliation?
There is techically 4 gb of memory on the card so going to court may not pan out, but nvidia should do the right thing and compensate everyone they deceived
There is techically 4 gb of memory on the card so going to court may not pan out, but nvidia should do the right thing and compensate everyone they deceived
And here is the contact email I sent to Zotac as I await their response
Does it matter to the end user if MSI is using a 3rd party to represent them or not?
Shouldn't they make sure their support and PR network is up to date on what they should say to the end user no matter if they are in house or hired?
If Amazon is already offering returns and refunds though, then Newegg will be compelled to do the same.
Hey man, good luck! For what it is worth, i'd like to note that your tone was fairly even and balanced, that despite what happened with the product(s). Then again, some will try and colour you to be a loon, just don't pay attention to such. Keep us all in loop, if it is not too much work.And here is the contact email I sent to Zotac as I await their response
Amazon offer refunds for pretty much everything for any reason.
Thats why they are awesome to buy from.
I get that it's how it usually is done in a lot of companies, but ideally they should have instructed their representatives.I am saying that I don't fault a company too quickly if they use a call center or outsource their customer service reps for generic questions. I need to escalate my inquiry up a bit to get someone internal. Many people who work customer service can only give generic answers or read off a script from a book. Ideally you would want a knowledgable rep on the forums but that isn't the norm from what I have seen.
So can Amazon, Newegg et al knock some sense back into Nvidia :hmm:Just got off a chat with Newegg, and apparently they might consider returns and refunds. They said they will get back with me in a few days, so now it's a waiting game..
If Amazon is already offering returns and refunds though, then Newegg will be compelled to do the same. If I do get approved, I'm going to return my cards and put the money towards a Titan X..
So can Amazon, Newegg et al knock some sense back into Nvidia :hmm:
I'd like to think in this digital age the potential for a PR disaster is exceptionally high, like we're witnessing now, & that online retailers are also taking a massive hit, especially those who're not accepting returns atm.
I'm not from the States so would like to have a perspective of how Amazon(which operates under a marketplace model here) can influence a smaller firm, like Nvidia, mainly in cases where the latter is clearly & positedly in the wrong.
Did you really notice stuttering? What game(s), what resolution do you play at? The reason I ask is because some here have said that you won't notice it at playable settings. I don't believe that to be true as games are becoming so vram heavy. Just curious what your gaming experience and settings were.
And I say keep at it, glad you're pushing the issue. If people just shrug their shoulders and move on like it is no big deal, who knows what undisclosed limitations might be in upcoming parts.
I didn't say a game. I said 3d applications. And I can notice it quite well in Furmark.
I didn't say a game. I said 3d applications. And I can notice it quite well in Furmark.
Hey man, good luck! For what it is worth, i'd like to note that your tone was fairly even and balanced, that despite what happened with the product(s). Then again, some will try and colour you to be a loon, just don't pay attention to such. Keep us all in loop, if it is not too much work.
I don't think Furmark that's the best example. It forced cards to throttle to begin with.
Does it matter what application I am using where I notice the problem as attributed to the hardware misspecs? How I use the product doesn't matter at all, it's the fact that the product doesn't meet the advertised specs and the wrong specs are noticeable from use on my end as a consumer.
It does since Furmark forces all cards to throttle regardless of GPU type or brand. That's just a bad example. Furmark doesn't even use that much memory to begin with, and what exactly do you think furmark is showing you is wrong?
Uhh, I can get furmark to use all available memory without throttling. It shows a stutter even past 30 fps by doing so.