Please wait. A representative will be with you shortly.
One moment please...
We apologize for the delay. A representative will be with you shortly.
Ed says:
Hi TCB,
My name is Ed, how can I help you today?
TCB says:
h
TCB says:
Hi
TCB says:
Yes, I was contacting you guys because I recently purchase a couple of GTX 970 zotac nviia cards
TCB says:
I am not sure if you are aware, but a recent issue a publically acknowledged by Nvidia states the specs of the card does not meet the original avertisement for the card
TCB says:
I have contact Nvidia regarding this and spoke with their legal team about the issue. They stated they are assessing available resolutions for customers, but also advised me to speak with whom I directly purchased the cards from to see if the company or manufacturer has in place a resolution for me.
TCB says:
Do you know anything about this Ed?
Ed says:
May I get your original order number?
TCB says:
sure
TCB says:
100001333
Ed says:
I will need to look into the order first before providing a solution for you
TCB says:
is one of them
Ed says:
Thank you
TCB says:
100001344 is the other
Ed says:
So it looks like order was placed on 12/1/14
Ed says:
and order# 100001344 was placed on the same day
TCB says:
correct
Ed says:
Is this something you are using in your own systems?
TCB says:
One for me and my wife
TCB says:
We were experiencing high stutter problems with some games at ultra textures and high resolutions in some game and were waiting for a possibl driver fix
TCB says:
but the recent Nvidia annoucement stated the problem stems from a hardware problem because of the incorrect amount of ROPs on the chip to address the available 4GB of memory. Which means the cards I purchased does not meet the advertised specs I originally thought they did.
TCB says:
I know you guys aren't the bad guys here in this as you guys are just reselling the product, but I would like to have a good resolution to this problem
Ed says:
If you would like, we can exchange the card for something of your preference using the credit
Ed says:
We definitely want to provide you a GPU that works to your satisfaction
TCB says:
Well the only available card(s) that meet or exceed the original specs of the GTX 970 would be a GTX 980.
Ed says:
If you are interested in the GTX 980, we can provide you a discount and provide a refund on the GTX 970 cards you are currently using
TCB says:
I would prefer a clean swap or a card that meets the advertised specs o the cards purchased or exceeds it. If you guys can't do that now I am willing to wait within a reasonable time frame for a resolution that can do that to be made.
TCB says:
swap of a card*
TCB says:
I'm not trying to put sabre pc on the spot here. I understand the position your company is in here. My state provides some very strong consumer protection laws of which I am very well aware of. I am just using the methods available to me
Ed says:
I understand your concerns
Ed says:
Unfortunately, with the significant price difference, we will not be able to provide a clean swap for the GTX 980
TCB says:
I understand that as well if you cannot do that at this time frame. Do you know if the manufacturer for the cards, Zotac in this instance, can work with you guys in providing a card that meets the original advertised specs, or can modify my current cards to meet those specs, or provide a card through you guys that meet or exceed the original specs for the cards I purchased?
Ed says:
As this is well beyond our powers since we are not the manufacturer, only NVIDIA or Zotac would be able to provide a sound solution for you in this respect
Ed says:
Their customer service team should be able to at least provide you with a different solution
TCB says:
I understand, I am just going through the proper legal motions to get this resolved
TCB says:
as recommended to me
Ed says:
I understand
TCB says:
I hope that your company also raises an issue with both Zotac and Nvidia on this as it is costing your company potentially
TCB says:
As a side note, what would have been sabre pc's offer for the GTX 980?
TCB says:
are you still there Ed?
Ed says:
Yes, I am confirming with our product manager about special pricing
Ed says:
Please give me a minute
TCB says:
ok will do
Ed says:
We would be able to sell it to you for $550
Ed says:
As a one-time offer
TCB says:
for which one?
Ed says:
PNY VCGGTX9804XPB-CG GEFORCE GTX 980 4GB GDDR5 PCIE 3.0 X16 SLI SUPPORT VIDEO CARD
TCB says:
That is a bit more than I am willing to accept unfortunately. I will have to pursue this further then as outlined by my states consumer protection laws. I thank you for trying to help as best a you can on this issue. It's a very bad problem all around.
TCB says:
If sabre pc intends to pursue a better resolution to this issue for their customers through Zotac and comes upon a better offer, please keep me informed
TCB says:
Is there an further information you need from me if sabre pc intends to pursue a better resolution for their customers?
Ed says:
Yes, of course