Should you be compensated for the GTX 970 issues and spec changes?

[railven]

Surprised this thread is still going.

Nvidia did wrong, they felt the need to pay out, people make your claims while you can. Every penny you get back counts.

I got three friends who have made claims. Makes me wish I bought that GTX 970 when I was going to for the GF. Could have gotten the Amazon refund back then and the $30 now :/

 

[digitaldurandal]

I don't understand the extreme brand loyalty to the point that you need to write so many posts defending a company. The more baffling thing is the accusations thrown the other way at people who say anything bad about it. There appear to be plenty of 970 owners in the thread that have made comments but the narrative continues to be that this just AMD fans throwing mud.

It doesn't matter what the review performance showed because the specifications can be indicative of likely future performance. With all the threads claiming 4GB is already not enough that come up on this site every month or so.. is 3.5GB going to be enough once performance optimization for this card is no longer a priority?

Nobody made anything up. These things happened. Nvidia has attorneys on staff for sure. Those attorneys decided a settlement was the best move. The information about the card was factually incorrect and no amount of accusations of ulterior motive will change that.

If the lawsuit went all the way we may have found out if the misleading information was intentional. As they'd use special software and hundreds of lawyers to review every document (100s of thousands easily) and find anything that was relevant. These legal reviews costs a lot of money and likely would have cost more than the settlement by a factor of 10. Nvidia likely would settle in many cases even if they could have potentially won.

 

[SteveGrabowski]

Surprised this thread is still going.

Nvidia did wrong, they felt the need to pay out, people make your claims while you can. Every penny you get back counts.

I got three friends who have made claims. Makes me wish I bought that GTX 970 when I was going to for the GF. Could have gotten the Amazon refund back then and the $30 now :/

I thought no one could make claims for at least a couple of weeks once a judge allows the settlement to go through.

 

[railven]

I thought no one could make claims for at least a couple of weeks once a judge allows the settlement to go through.

Not a GTX 970 owner, dunno the process. Perhaps I'm speaking to hastily. I sent a message to a friend when first posted here, he said thanks.

Asked other two friends, said they'll be making a claim.

 

[TurtleCrusher]

Surprised this thread is still going.

Nvidia did wrong, they felt the need to pay out, people make your claims while you can. Every penny you get back counts.

I got three friends who have made claims. Makes me wish I bought that GTX 970 when I was going to for the GF. Could have gotten the Amazon refund back then and the $30 now :/

This is bull. If they felt the need to pay out, they would've done it before a class action lawsuit was brought before them.

 

[Keysplayr]

This is bull. If they felt the need to pay out, they would've done it before a class action lawsuit was brought before them.

You can't possibly hold yourself to the same standards that you hold Nvidia in this comment, can you?

Do you feel the need to pay out if you are never asked to pay out?

 

[AnandThenMan]

This is bull. If they felt the need to pay out, they would've done it before a class action lawsuit was brought before them.

Nvidia could have thrown their loyal users a bone, a rebate or free games or something but instead they waxed poetic on how great the 3.5+0.5 memory was and how we should all thank Nvidia for the innovation.

 

[jackstar7]

You can't possibly hold yourself to the same standards that you hold Nvidia in this comment, can you?

Do you feel the need to pay out if you are never asked to pay out?

Pretty sure he doesn't have customers and shareholders... just a guess though.

So different standards are pretty reasonable.

 

[coercitiv]

You can't possibly hold yourself to the same standards that you hold Nvidia in this comment, can you?

Do you feel the need to pay out if you are never asked to pay out?

Wonder if he also feels a compulsory need to lie to his customers in the first place.

 

[Pantalaimon]

Nvidia could have thrown their loyal users a bone, a rebate or free games or something but instead they waxed poetic on how great the 3.5+0.5 memory was and how we should all thank Nvidia for the innovation.

This. But apparently some people thinks if the company is successful, they are allowed to be arrogant and treat their customers wrongly.

 

[Keysplayr]

Nvidia could have thrown their loyal users a bone, a rebate or free games or something but instead they waxed poetic on how great the 3.5+0.5 memory was and how we should all thank Nvidia for the innovation.

They "waxed" poetic, huh? They openly touted how unbelievably fantastic the 3.5/512 setup was?

 

[Keysplayr]

Wonder if he also feels a compulsory need to lie to his customers in the first place.

One issue at a time please. :thumbsup:

 

[Keysplayr]

This. But apparently some people thinks if the company is successful, they are allowed to be arrogant and treat their customers wrongly.

Your interpretation and not a single person in here said that because a company is successful, they can treat their customers wrongly.

Arrogance though, comes with the top dog territory though and can't be helped.

 

[AnandThenMan]

They "waxed" poetic, huh? They openly touted how unbelievably fantastic the 3.5/512 setup was?

Seems you never actually read the statement here's some highlights.

• We invented a new memory architecture in Maxwell. This new capability was created so that reduced-configurations of Maxwell can have a larger framebuffer – i.e., so that GTX 970 is not limited to 3GB, and can have an additional 1GB.
• GTX 970 is a 4GB card. However, the upper 512MB of the additional 1GB is segmented and has reduced bandwidth. This is a good design because we were able to add an additional 1GB for GTX 970 and our software engineers can keep less frequently used data in the 512MB segment.
  
• Instead of being excited that we invented a way to increase memory of the GTX 970 from 3GB to 4GB, some were disappointed that we didn’t better describe the segmented nature of the architecture for that last 1GB of memory.
• Our only intention was to create the best GPU for you. We wanted GTX 970 to have 4GB of memory, as games are using more memory than ever.
  
• The 4GB of memory on GTX 970 is used and useful to achieve the performance you are enjoying.

I was being kind in my description that above is straight up PR garbage.

 

[Keysplayr]

Seems you never actually read the statement here's some highlights.

• We invented a new memory architecture in Maxwell. This new capability was created so that reduced-configurations of Maxwell can have a larger framebuffer – i.e., so that GTX 970 is not limited to 3GB, and can have an additional 1GB.
• GTX 970 is a 4GB card. However, the upper 512MB of the additional 1GB is segmented and has reduced bandwidth. This is a good design because we were able to add an additional 1GB for GTX 970 and our software engineers can keep less frequently used data in the 512MB segment.
  
• Instead of being excited that we invented a way to increase memory of the GTX 970 from 3GB to 4GB, some were disappointed that we didn’t better describe the segmented nature of the architecture for that last 1GB of memory.
• Our only intention was to create the best GPU for you. We wanted GTX 970 to have 4GB of memory, as games are using more memory than ever.
  
• The 4GB of memory on GTX 970 is used and useful to achieve the performance you are enjoying.

I was being kind in my description that above is straight up PR garbage.

I see.

So if they didn't do this, the GTX970 would have been limited to 3GB. Am I getting that right? And by doing what they did, they enabled it to have the 3.5/512.

And kind? hehe....

Now, I'd like to actually hear from the person whom I originally quoted. "Would you ever pay if you were never asked to pay?" I believe was the cadence of the question.

 

[crisium]

The 970 could have been limited to whatever realistic configuration Nvidia desired. What you're reading is spin.

For example, should you be thankful that they did not go full L2 Cache, ROPs, and bus width à la GTX 670 vis-à-vis GTX 680?

No consumer would ever prefer the 970 configuration to the 670 configuration, relatively.

You don't have to eat up everything they say.

 

[coercitiv]

One issue at a time please. :thumbsup:

Sure, I understand, I'll even ask again for you:

AnandThenMan, if you would happen to con some people, would you give the money back without being asked? ^_^

 

[Keysplayr]

Sure, I understand, I'll even ask again for you:

AnandThenMan, if you would happen to con some people, would you give the money back without being asked? ^_^

Not what I asked. Thanks.

 

[poofyhairguy]

They "waxed" poetic, huh? They openly touted how unbelievably fantastic the 3.5/512 setup was?

That is exactly what they did! They claimed it was a feature! Just like broken async is a fun fact!

Don't piss on me and tell me it's raining!

 

[taltamir]

He's not executing what he's trying to say.

He's trying to say: See, look how people defended NVIDIA when this first began and suggested those upset about it were being unrealistic or off base. In the end, the company is paying up, which is essentially an admission of guilt without directly admitting it. This is why we must always be careful when making assertions before all the facts and details are out.

.... At least, that's pretty much what I think he's trying to say. Which is a fair point, IMHO.

paying up after losing a lawsuit is not an admission of guilt
they admit to nothing, they lost the lawsuit which means the court found them guilty despite anything they had to say to the contrary

 

[taltamir]

A few pages ago I noted that newegg sent me a notice about me getting 30$ for mny GTX980
This seemed rather odd since the issue was with GTX970 not the 980

On Aug 4th I received the following followup email from them

You recently received an email from us regarding a class action lawsuit related to a GeForce GTX 980 product that you purchased. This email was sent in error and was not accurate. There is no current or pending class action lawsuit related to the product that you purchased. We apologize for any misunderstanding this may have caused.

If you have any questions regarding the information provided in this email, please don't hesitate to contact Newegg Customer Service through one of the convenient contact methods provided here.

Sincerely,
Your Newegg Customer Support Team

 

[3DVagabond]

Ideally they should
1. take the card back
2. supply me with a card lives up to the specs or money back
3. compensate me for the time I use hazzling the card in and out of my build and the iterim time without said GPU. My time aint free.

Well, if they had fought it and lost the very well might have had to offer refunds. So, in that light the $30 is cheap, but in the overall picture it's really quite a lot of money. At least if everyone (or mostly everyone) actually requests it.

 

[HumblePie]

Purchased 2 970s and gave one to a friend for a bday gift. So how do I go about getting $60 back from this crap?

 

[HumblePie]

Although technically they should have given everyone a 980 instead as that would have matched or exceeded the initial advertised specifications of the 970.

 

[moonbogg]

The only motivation I can see for someone to defend Nvidia in this situation is a desire to stir the pot and irritate people. By taking the side that is the direct opposite of the truth, people become irritated by this because its so bizarre to see such a thing defended. Its like claiming that the sky isn't blue or that grass isn't green and then trying to convince people that they were silly for ever thinking so. Its trolling 101. That's it.