shutdown problems

[imported_fincal]

When I select 'Shutdown' from the 'START' menu in XP, everything will shutdown, except the powersupply and the fans. I have to manually turn it off from the power button. Restarting is not problem, though.

 

[Pirotech]

Maybe you don't shut down your computer but Standby it? Try to manage power supply options (start - control panel)

 

[Execration]

I have had the exact same problem with shutting down XP for 1.5 years and it isn't in my power management options. I check forums oocasionally and found some talking about a problem with windows. Doubt it is the powersupply I have a thermaltake toughpower 750W. What do you have for powersupply?

 

[bchivers]

See if there is anything here that may help.
http://www.aumha.org/win5/a/shtdwnxp.htm

 

[corkyg]

I was going to give you the same link that BCHIVERS did. That is a very comprensive study of ALL related shutdown problems. Scroll down and close review the POWERDOWN section - it distinguished that from SHUTDOWN of Windows, i.e., it is hardware related in most cases.

PD

 

[imported_iNGEN]

Some PSUs maintain standby current and exhaust for several minutes after shutdown. Mine does so for exactly four minutes. Why four minutes, I dunno, but it is exactly four minutes to the second.

 

[gxshockwav]

Hey everyone, I didn't want to start a new thread so I'm going to bump this up because I'm currently experiencing the same issue with some minor differences from the OP.

I recently bought a Biostar TA690G and have been having problems shutting down Windows XP SP2 (Fresh Install). Everything but the PSU and CPU fans turn off. I have checked my "power supply options" settings in control panel and nothing is out of the ordinary. I have also tried powering down the system by holding down the power button on my pc for 4-6 seconds and the problem remains. I followed some of the steps outlined at www.aumha.org and still no luck.

Thinking it was the PSU, I switched it twice and the system still does not power down. I also let the psu and cpu fans run for about 30 minutes after "shutting down" and that did not resolve the issue either. I have checked the bios and I have not changed any of the settings. Naturally I checked to see if there were any power settings in there, but they're essentially non-existant even though the manual lists that I should be able to access them.

I want to try flashing, but upon installing the software included with the motherboard, it said that I had the most recent bios. I am really frustrated with all these problems and hope that perhaps some of you guys could provide any other suggestions. I don't think it is any of my system components causing conflicts, but below, you'll find them listed. Thank you in advance for any help.

AMD Athlon X2 3600+ Dual Core CPU (Brisbane)
Western Digital 250GB SATA Hard Drive
Corsair 2GB DDR2TWIN2X2048-6400C4 memory
NEC/Optirac AD-7170A IDE 18x DVD Burner
Seasonic S12 430w Power Supply Unit
Logitech USB G5 mouse
Logitech USB Media Keyboard Elite

 

[gxshockwav]

really need help with this...can't seem to find much on the net about this problem other than some of the potential solutions already listed here.

 

[hennessy1]

i had this issue with an asus mobo based on the nvidia 590 chipset its a different mobo i know but the issue is directly linked to the mobo I current have a new mobo and the rest of the hardware is the same as I used before cpu, psu, ram, os everything and it shutsdown fine. I'm not sure what causes it but I know that its the mobo that causes it not to shutdown completely.

 

[bchivers]

Have you checked out this site yet?Text

 

[gxshockwav]

yeah i actually did check it out before i posted. None of what I did which was suggested on the site helped...fans are still spinning.

It's a good stable board aside from this annoying issue. I can't seem to get ahold of tech support at Biostar and I'm really disappointed at their poor customer service. I might just end up having to ship this back cross country to eWiz for a replacement and hope for the best.

But I do still have 2 weeks to try out other suggestions so if anything else comes to mind, please let me know. Thanks guys!

 

[hennessy1]

I know it is frustrating but as long as your board is stable thats what matters but this symptom can be a sign of things to come. It has nothing to do with xp or w/e because I did different installs and it still kept doing it.

 

[bchivers]

I want to try flashing, but upon installing the software included with the motherboard, it said that I had the most recent bios.

Sometimes the most recent is not always the best for your system, I don't run the latest bios for my system. Just for the heck of it you might want to try C:\WINDOWS\system32\shutdown.exe
Are there any support forums for this board? When I have a problem that can't seem to be resolved I will use more than 1 forum. I like Slick Deals as well.

 

[gxshockwav]

I'll give that program a shot later tonight Bchivers.

In response to Hennessy1:

So yesterday, I decided to wipe my hard drive and reinstall (friend's suggestion). I used an older windows xp sp2 pro disc that my buddy gave me and after installation, my pc shuts down completely.

The only thing is, it wasn't a legit copy. I wiped it afterwards and then reinstalled with my legitimate copy and the problem came back. Our thinking was that perhaps it was a driver or windows update causing the problem from my very first installation.

And just in case anyone decides to get on my case about using illegitimate software, please do not turn this thread into a playground for character assasination and stay on topic.

It seems that windows is causing the problem and not the mobo. I'm not sure what the heck it is in the latest windows xp sp2 installation cd that is causing the problem now. Any ideas?

 

[hennessy1]

i apologize for misdiagnoseing the problem I thought it was the same that I had with my mobo. It might have to do with the power saving setting, and power management.

 

[gxshockwav]

No need to apologize dude; I appreciate all help/advice I receive. I'm pretty sure it isn't the power management options because I did check, but I'll check it again tonight.

I'll probably try another reinstall with Windows XP SP1 and work my way up patch wise after I've tried out some of the things you guys have posted up.

 

[bchivers]

Here is another article that may help aumha.org
I did a google search for "MSKB" shutdown xp and came up with some interesting things, not sure if I am on the right track though.

I hope there is some different things here then in the first link I gave you.

 

[bchivers]

Found 1 more thing.

SINGLE CLICK SHUTDOWN


Did you know that in Windows XP you can shut down your computer from the (eventually DOS prompt) command line box? Moreover, you can do this by clicking your mouse only once.
All you need to do is... right-click on an empty Desktop spot -> select New -> Shortcut -> type shutdown followed by a space, and then enter one or more of the parameters listed below -> click Next -> type a suggestive name for your new shortcut -> finally, click Finish.
This is the Shutdown.exe (located in %windir%\System32, usually C:\Windows\System32) syntax:

shutdown [-i|-l|-s|-r|-a] [-f] [-m \\computername] [-t xx] [-c "Text"] [-d[p]:xx:yy]

Valid command line switches:

-a = Abort system shutdown in progress ONLY IF the -t xx timeout option was already set to ANY value other than 0. ALL switches except -l and -m are ignored during abort.

-c "Text" = Text comment (case insensitive) to be displayed in the Message area of the System Shutdown window. MUST be enclosed between quotes. Maximum allowed 127 ASCII characters.

-d [p]:xx:yy = Reason code for shutdown:
u = User code.
p = Planned shutdown code.
xx = Major reason code. Positive integer number less than 256.
yy = Minor reason code. Positive integer number less than 65536.

-f = Force running applications to close without warning.

-i = Display the shutdown interface (GUI). MUST be the first option!

-l = Log off the current user of the local computer (default action). CanNOT be used with the -m option unless the current user has Administrator rights, in which case the -m switch takes precedence.

-m \\computername = Remote/network computer name (most always case sensitive) to log off/restart/shut down. Current user MUST have Administrator rights to be allowed to use this switch!

-s = Shut down the local computer.

-r = Shut down and restart (reboot) the local computer.

-t xx = Set shutdown timer to timeout for xx seconds. IF NOT specified defaults to 20 seconds. Allowed values between 0 and 99 seconds. The -a switch is the ONLY one that CAN be used during the timeout period.

NOTES:

* The dash (-) in front of these switches can be replaced by a forward slash (/).
* Spaces are NOT required to separate the shutdown command from ANY following switches, but ARE required to separate ANY switch from its following parameter(s), if any.

For example:

shutdown -s -c "Shutting down!" -t 3

tells your computer to shutdown after waiting for 3 seconds while the System Shutdown window will display text above in the Message area.

Optional: after you're done creating your customized shortcut for shutdown -> right-click on it -> select Properties -> enter your desired key "combo" in the Shortcut Key box (example: Ctrl + Alt + End) -> click OK/Apply.
From now on just left-click on your shutdown shortcut or hit that key combination to turn off/restart/log off your XP computer.

FYI: Windows NT4/2000 owners can use this similar 3rd party ShutDown command line tool [40 KB, freeware].

Hope something works for you.

 

[gxshockwav]

Update: I found out the exact source of the problem and it is Windows and how it is detecting my dual-core processor. I decided to do some more testing this weekend so I reinstalled the illegitimate copy of windows xp today, but shutdown didn't work at first. I powered back on and checked Control Panel>Power Options and went to the APM Tab and enabled. After doing that, the pc shutdown properly. The reason why shutdown seems to work with the illegitimate cd activation code also seems to be because it detects the computer in Device Manager as a "standard PC" instead of an "ACPI Multiprocessor PC." Seems the illegitimate and legitimate CD keys default to some sort of preset configuration...I did not know this was possible.

I then decided to install the genuine edition again. After installing it on the same illegitimate cd, but with a genuine activation code, the APM Tab in Power options is no longer present and the PC now detects as an ACPI Multiprocessor PC in Device Manager. I have no idea why it is, but now proper shutdown is impossible once again.

After that, I found a Microsoft hotfix which looked like the answer to my problem. It can be viewed here.

I installed the AMD dual core optimizer driver/software before applying the hotfix following a restart. After installing the hotfix and restarting, the PC booted up but then asked me for a login password for my account. The problem is, I didn't set up a password to begin with and I had to repair my installation.

The repair finished and this time, I set up a password for my account before trying the hotfix again. No go...had to repair again because I couldn't log in with the pw I set up. Gah!! The frustration I felt.

I am writing this from the PC giving me issues and since this hot fix doesn't work, I'm not sure if there's anything else I can try aside from what Bchivers suggested in the last post. I respectfully don't believe the single click shutdown suggestion will alleviate my issue, however.

The TSSHUTDN function from the command prompt suggested at aumha.org did not work.
EDIT: All of the aumha.org suggestions have failed me now...although I have not tried the ?ShutNTdown" registry solution yet.

More suggestions would be appreciated!

 

[bchivers]

Don't know if this on track or not but you did say More suggestions would be appreciated! So here goes. This is the link that I used when I installed my dual core, it requires editing the registry to enable the HOTFIX, quite a bit more involed then I had thought it would be.Just a wild guess. Extreme Systems Hope this helps.

 

[gxshockwav]

Yup that's the link I used. Looks like I messed up the instructions a bit, haha. I guess the frustration has affected my reading ability. Will report back tomorrow night!

 

[gxshockwav]

It's confirmed - the hotfix causes a whole new issue for my system. I called MS up for tech support but the person I spoke with admitted that this is an issue that's been reported by 3 other users without any resolutions thus far. I'm waiting for their callback at this point. Maybe I should just install Vista and see what happens instead.

 

[gxshockwav]

Got the hot fix installed properly and I did some further testing with my system...and it doesn't seem like it's the OS and the mobo now.

It's some sort of weird issue with power. I took the PC to work and had the IT guy look at it and it shut down with no problems on all attempts. I tested it several times myself to make sure that I wasn't hallucinating.

Thinking it was a power strip issue, I took it home and replaced the strip and power cable going to the PSU.

Shutdown issues came back. Could it be that there's some sort problem with the electrical outlets in my home?

 

[bchivers]

I wouldn't think so but try to move it to a different room inthe house, kitchen or laundry room they usually have fewer outlets/circuit. Make sure that there are no p&p gizmoes plugged into it that wern't there when they tried it at work, such as mouse, keyboard, modem, etc...

 

[gxshockwav]

It was some sort of issue with the outlets in my room. The PC shutdown fine in other areas of my home. Wow, to see that the source of my problems was the freakin' outlet is crazy. Thanks.