Since when did newegg start charging a restocking fee for returning defective items?

[Shawn]

:|

 

[Fayd]

if you're not returning for replacement, but rather returning for refund, they've always charged.

 

[Shawn]

I'm pretty sure I wasn't charged before. I had bought a POS video card that kept crashing on me but since they don't have advance RMA I would have been stuck without a computer for 2 weeks. So I just ordered another one and was going to return the old one.

 

[novasatori]

Originally posted by: Shawn
I'm pretty sure I wasn't charged before. I had bought a POS video card that kept crashing on me but since they don't have advance RMA I would have been stuck without a computer for 2 weeks. So I just ordered another one and was going to return the old one.

they did advance rma for me before

I called and asked about it, they said to order a new one with them on the phone there and then they'd refund the price when they got the other item.

I got free shipping on it too.

 

[Pepsei]

if i return it for replacement, and they run out of that part, i'll get full refund....

if i return it for refund, i get charged a restocking fee.

i've never done a refund before...

 

[TwiceOver]

They have been going down hill quickly. But really, where else is there to shop for computer components online these days?

 

[Vette73]

Originally posted by: TwiceOver
They have been going down hill quickly. But really, where else is there to shop for computer components online these days?

www.zipzoomfly.com

www.mwave.com

etc...

 

[fatpat268]

I complained about a restocking fee about a defective part two weeks ago, and they lifted the 15% restocking fee for me

 

[jlee]

Did you try calling them?

 

[SneakyStuff]

I returned a monitor a few years ago, they waived the fee because I complained. They're pretty flexible.

 

[Slick5150]

Yeah, just call them or do a live chat. They'll generally waive the fee if the item was defective.

 

[darkxshade]

I only use newegg as a database these days rather than as retailer... they should just shut down their outfit, and put up ads on their website.

 

[rudeguy]

Originally posted by: JLee
Did you try calling them?

 

[Kreon]

Originally posted by: Marlin1975

Originally posted by: TwiceOver
They have been going down hill quickly. But really, where else is there to shop for computer components online these days?

www.zipzoomfly.com

www.mwave.com

etc...

Tigerdirect is what I use almost exclusively. Like someone said, do the research at NewEgg, buy somewhere else

 

[SAWYER]

restocking a defective item, lol

 

[alkemyst]

Originally posted by: Sawyer
restocking a defective item, lol

well they send it back and then get a new one in a separate order, so yeah there is a restock.

They started doing this because normally one would just get a replacement, now people are using items until they see another merchant for less....they then claim their current item is defective and HAD to source another locally.

It screws those with a real issue.

 

[SAWYER]

That doesn't make any sense. If that's the case, and item sold should have a restocking fee since they are replacing the one sold and "restocking" their inventory.

 

[mugs]

Originally posted by: TwiceOver
They have been going down hill quickly. But really, where else is there to shop for computer components online these days?

I think people have been saying this for years. Actually, people say this about every company. Every company is going downhill, yet most of their customers remain happy.

 

[TwiceOver]

Ohh, don't get me wrong. I'm happy with them. Their prices (without shipping) are better than any other reputable place. It is really the shipping that kills their deals for me.

I understand that they ship multiple items from various locations, but when I buy a power supply +$7 shipping, an extension cable +$3 shipping, and then some thermal goop ($2 item) + $4 shipping and it all comes in one box that could have been shipped for $5... I get a little agrivated.

 

[mugs]

Originally posted by: Sawyer
That doesn't make any sense. If that's the case, and item sold should have a restocking fee since they are replacing the one sold and "restocking" their inventory.

It makes sense because he didn't want a replacement. Restocking fees are nothing more than a disincentive to buy something, try it, and return because you don't like it. From a retailers perspective, that means a return with no replacement.

Additionally, the OP is just assuming the product is defective because it's causing issues with his computer.

 

[dude8604]

Originally posted by: fatpat268
I complained about a restocking fee about a defective part two weeks ago, and they lifted the 15% restocking fee for me

Same here...

 

[Shawn]

Originally posted by: dude8604

Originally posted by: fatpat268
I complained about a restocking fee about a defective part two weeks ago, and they lifted the 15% restocking fee for me

Same here...

Just did for me too. :thumbsup:

 

[Damn Dirty Ape]

Originally posted by: Fayd
if you're not returning for replacement, but rather returning for refund, they've always charged.

go far enough back and they did not always, at one point just CPUS and a couple select things. Now its everything

 

[Damn Dirty Ape]

Originally posted by: darkxshade
I only use newegg as a database these days rather than as retailer... they should just shut down their outfit, and put up ads on their website.

I admit I do use their item comments section even when I'm NOT buying there these days.

 

[Damn Dirty Ape]

Tigerdirect sounds great, BUT I'm in Illinois. Thus Chicago presence, thus TAX.

Originally posted by: Kreon

Originally posted by: Marlin1975

Originally posted by: TwiceOver
They have been going down hill quickly. But really, where else is there to shop for computer components online these days?

www.zipzoomfly.com

www.mwave.com

etc...

Tigerdirect is what I use almost exclusively. Like someone said, do the research at NewEgg, buy somewhere else