small suggestion on "AnandTech Deals" locked posts in Hot Deals Forum...

[Evadman]

Originally posted by: kgraeme

Originally posted by: PsychoAndy
I have asked the mod about this and apparently the AT Deals scavenger is not their jurisdiction.

The AT Deals may not be their jurisdiction, but other threads are. How about the mods take a proactive approach and put up a thread saying "TigerDirect will screw you" and sticky it right under the AT Deals thread? Sounds like a plan to me.

Sounds good to me.

/me goes looking for a mod to bribe...

 

[Banana]

Maybe we can discuss this issue in this thread:

TigerDirect Hot Deal



1YP (Copying a deal is not a "bannable" offence, is it?)

 

[Wozster]

This advertisement makes me want to puke!
I was thinking of purchasing an AnandTech subscriber membership; not any more.

 

[apoppin]

Originally posted by: 1YellowPeril
Maybe we can discuss this issue in this thread:

TigerDirect Hot Deal



1YP (Copying a deal is not a "bannable" offence, is it?)

Your thread was (properly) locked there. HERE is the place to discuss it. And I am also not renewing my AT subscription until this gets resolved (correctly).

 

[Dulanic]

Originally posted by: apoppin

Originally posted by: 1YellowPeril
Maybe we can discuss this issue in this thread:

TigerDirect Hot Deal



1YP (Copying a deal is not a "bannable" offence, is it?)

Your thread was (properly) locked there. HERE is the place to discuss it. And I am also not renewing my AT subscription until this gets resolved (correctly).

I agree 100% I will not be resubscribing because of this. Anand recommending a reseller with a 4.72 rating on resellerratings.com is just awful. I commend Kyle at HardOCP.com with his choice to only advertise for companys with a HIGH ratings.

 

[Trevelyan]

Originally posted by: Dulanic

Originally posted by: apoppin

Originally posted by: 1YellowPeril Maybe we can discuss this issue in this thread: TigerDirect Hot Deal 1YP (Copying a deal is not a "bannable" offence, is it?)

Your thread was (properly) locked there. HERE is the place to discuss it. And I am also not renewing my AT subscription until this gets resolved (correctly).

I agree 100% I will not be resubscribing because of this. Anand recommending a reseller with a 4.72 rating on resellerratings.com is just awful. I commend Kyle at HardOCP.com with his choice to only advertise for companys with a HIGH ratings.

Yes, it's the "Reseller Ratings Elite" program. Details here.

I don't mind TCWO having ads, because they are an AWESOME company, but I really don't like Tigerdirect being advertised... makes me disappointed, and I CAN complain because I subscribe...

 

[aswedc]

Your thread was (properly) locked there. HERE is the place to discuss it. And I am also not renewing my AT subscription until this gets resolved (correctly).

EDIT: I'm satisfied this situation is being handled in a reasonable way (for now )

 

[Rankor]

Should an end user need to return a product purchased from them for return or for RMA, TigerDirect has to have the user call the manufacturer of the product to have (the manufacturer) issue an RMA number so that TigerDirect can take it back.

I knew someone that bought from TigerDirect in that he purchased the extended warranty on a product w/c I think was 1-3 years I believe. The part went bad, the user called TigerDirect and WOULD NOT EVEN HONOR the extended warranty.

[sarcasm]

Now that's service.

[/sarcasm]

 

[randypj]

Why won't Anand respond either in this thread?.....or better yet, via a sticky, as to his reasoning in:

1. Accepting the ad as a sticky, in the first place
2. Leaving it stickied in spite of the expressed experiences of the great unwashed

I mean, even just admitting it is a sellout......I can live with that and just ignore the sticky. Heck, everyone has a price. But to not even address the issue. That just shows a lack of giving a rat's.

I sure was surprised when I went to HD and saw the sticky. My first thought was, "What has this come to?"
--Randy

 

[aphex]

Has anyone gotten a responce to their emails?

 

[olds]

Originally posted by: aphexII
Has anyone gotten a responce to their emails?

Not me.


We have alerted those in charge of Anandtech advertising of your complaints. Believe me, they haven't fallen on deaf ears.

 

[apoppin]

Originally posted by: AnandTech Moderator


We have alerted those in charge of Anandtech advertising of your complaints. Believe me, they haven't fallen on deaf ears.

Thanks for the reassurance! I am really looking to a positive resolution of this affront.

 

[AnandTechDeals]

There have been a number of concerns voiced over the business practices of Tiger Direct. We have noted them and will be discussing them with Tiger Direct management Monday morning. We will be giving Tiger Direct the opportunity to respond. Their reply will be posted as soon as we have one.

 

[NesuD]

My Forum subscription is up for renewal. Now I am having doubts about renewing.

 

[Evadman]

Originally posted by: AnandTech Deals
There have been a number of concerns voiced over the business practices of Tiger Direct. We have noted them and will be discussing them with Tiger Direct management Monday morning. We will be giving Tiger Direct the opportunity to respond. Their reply will be posted as soon as we have one.

Great! At least something good is coming of this! Hopefully Tiger will learn that shady buisness practices will not pass here. I doubt that AT can turn Tiger around all by itself, but 100k people can do a lot.

Please let us know what comes of this. Man many subscribers are willing to battle the slow non-subscriber servers just because of that add.

 

[Antisocial Virge]

Originally posted by: Evadman

Originally posted by: AnandTech Deals
There have been a number of concerns voiced over the business practices of Tiger Direct. We have noted them and will be discussing them with Tiger Direct management Monday morning. We will be giving Tiger Direct the opportunity to respond. Their reply will be posted as soon as we have one.

Great! At least something good is coming of this! Hopefully Tiger will learn that shady buisness practices will not pass here. I doubt that AT can turn Tiger around all by itself, but 100k people can do a lot.

Please let us know what comes of this. Man many subscribers are willing to battle the slow non-subscriber servers just because of that add.

Sorry, but nothing is gonna happen. They were bad when the advertising deal was struck and they will be bad when it is over. I figure this will drag on untill the advertising commitment is over. Whats TD gonna say? "Yes we are shady, so sorry". Dream on. Money talks...ethics walk.

 

[Trevelyan]

Originally posted by: Antisocial-Virge

Originally posted by: Evadman

Originally posted by: AnandTech Deals There have been a number of concerns voiced over the business practices of Tiger Direct. We have noted them and will be discussing them with Tiger Direct management Monday morning. We will be giving Tiger Direct the opportunity to respond. Their reply will be posted as soon as we have one.

Great! At least something good is coming of this! Hopefully Tiger will learn that shady buisness practices will not pass here. I doubt that AT can turn Tiger around all by itself, but 100k people can do a lot. Please let us know what comes of this. Man many subscribers are willing to battle the slow non-subscriber servers just because of that add.

Sorry, but nothing is gonna happen. They were bad when the advertising deal was struck and they will be bad when it is over. I figure this will drag on untill the advertising commitment is over. Whats TD gonna say? "Yes we are shady, so sorry". Dream on. Money talks...ethics walk.

I'm sorry to say that you are 100% correct.

 

[apoppin]

Originally posted by: Trevelyan

Originally posted by: Antisocial-Virge

Originally posted by: Evadman

Originally posted by: AnandTech Deals There have been a number of concerns voiced over the business practices of Tiger Direct. We have noted them and will be discussing them with Tiger Direct management Monday morning. We will be giving Tiger Direct the opportunity to respond. Their reply will be posted as soon as we have one.

Great! At least something good is coming of this! Hopefully Tiger will learn that shady buisness practices will not pass here. I doubt that AT can turn Tiger around all by itself, but 100k people can do a lot. Please let us know what comes of this. Man many subscribers are willing to battle the slow non-subscriber servers just because of that add.

Sorry, but nothing is gonna happen. They were bad when the advertising deal was struck and they will be bad when it is over. I figure this will drag on untill the advertising commitment is over. Whats TD gonna say? "Yes we are shady, so sorry". Dream on. Money talks...ethics walk.

I'm sorry to say that you are 100% correct.

Well, they promised us a reply by Monday - THIS mon, right? - I will wait to see what AT has to say before commenting one way or the other. We'll (hopefully) see the integrity AT is noted for . . . if they want to, they CAN get out of the TD ad deal.

 

[MrHans]

Pretty wacky that they are allowed as advertisers after all the heinous acts they committed. :Q
ResellerRatings Gospel concerning TigerDirect.
TD advertising on Anandtech is just not cool at all.
hans

 

[Anand Lal Shimpi]

Sorry, but nothing is gonna happen. They were bad when the advertising deal was struck and they will be bad when it is over. I figure this will drag on untill the advertising commitment is over. Whats TD gonna say? "Yes we are shady, so sorry". Dream on. Money talks...ethics walk.

No, that's not how things work here. In all fairness we have to give TD a chance to respond which is what the sales staff is doing with my permission.

Well, they promised us a reply by Monday - THIS mon, right? - I will wait to see what AT has to say before commenting one way or the other. We'll (hopefully) see the integrity AT is noted for . . . if they want to, they CAN get out of the TD ad deal.

AFAIK, the matter was discussed with TD today (Monday) we will have their response posted within the next 24 hours. You have my word on that.

This will get resolved and it will be done fairly and justly; if in the process we can help resolve issues with TD then so be it, if not then at least we can say we tried.

Take care,
Anand

P.S. And to those that think otherwise, this will always be treated as a community. Just be patient with me as I can't always get to these things right away, but I always do make a point to handle them in one way or another.

 

[apoppin]

Originally posted by: Anand Lal Shimpi

AFAIK, the matter was discussed with TD today (Monday) we will have their response posted within the next 24 hours. You have my word on that.

This will get resolved and it will be done fairly and justly; if in the process we can help resolve issues with TD then so be it, if not then at least we can say we tried.

Take care,
Anand

P.S. And to those that think otherwise, this will always be treated as a community. Just be patient with me as I can't always get to these things right away, but I always do make a point to handle them in one way or another.

Thank-you for giving this matter your personal attention!

 

[olds]

We knew you'd step up Anand.

 

[AnandTechDeals]

We recieved this statement from Bruce Matthews, VP Business Development for TigerDirect:

TigerDirect appreciates all of the Anandtech's Users' concerns. In addition to providing great deals, we want to assure you that quality customer service is the cornerstone of our business success. Our goal is to make every single customer happy & have every single customer transaction be positive. When there are issue's - we listen & address them immediately.

There have been some negative posts about rebates. TigerDirect does not offer any "direct" rebates, we simply promote the rebates being offered by the manufacturers/vendors. This being said - we will do our best to help with any rebate issues.

There have also been some negative posts in regards to PhoneCards & Credit card numbers. TigerDirect offered a program from a 3rd party provider in the past & based on negative feedback - we permanently shut down this program months ago.

Do not just take our (Tiger's) word for our commitment to customer service - look at what over 100,000 of our customer's are saying:

PriceGrabber Feedback

BizRate Feedback

You can find a link to our privacy policy Here

If there are any open/outstanding customer service issue's - please do not hesitate to contact me directly & I will do my best to take care of them:
Bruce Matthews
bmatthews@tigerdirect.com
305.415.2291
Thank you!

 

[olds]

No disrespect, but what else are they going to say? The facts are the facts.

 

[apoppin]

Originally posted by: AnandTech Deals
TigerDirect appreciates all of the Anandtech's Users' concerns. In addition to providing great deals, we want to assure you that quality customer service is the cornerstone of our business success. Our goal is to make every single customer happy & have every single customer transaction be positive. When there are issue's - we listen & address them immediately.


There have been some negative posts about rebates. TigerDirect does not offer any "direct" rebates, we simply promote the rebates being offered by the manufacturers/vendors. This being said - we will do our best to help with any rebate issues.

There have also been some negative posts in regards to PhoneCards & Credit card numbers. TigerDirect offered a program from a 3rd party provider in the past & based on negative feedback - we permanently shut down this program months ago.

Do not just take our (Tiger's) word for our commitment to customer service - look at what over 100,000 of our customer's are saying:

PriceGrabber Feedback

BizRate Feedback

You can find a link to our privacy policy Here

If there are any open/outstanding customer service issue's - please do not hesitate to contact me directly & I will do my best to take care of them:
Bruce Matthews
bmatthews@tigerdirect.com
305.415.2291
Thank you!

This IS exactly what I expected Tiger Direct to say.

Even reading the COMMENTS at PriceGrabber shows a lot of really negative feedback (44 BAD stories out of 265; 27 neutral). And it covers ONLY the last SIX (6) months of business.

From PG's link, it even shows Tiger Direct does NOT have a 100% Satisfaction Guarantee

From BizRate, 50% of the evaluations have been negative just this week alone! Over the past month, 18% were not postitive. Unless I am mistaken, BizRate does an immediate follow-up, so problems with RMAs and returns are not generally covered.

From their own links, One Customer in Six gets screwed. That is a pretty appalling track record that Tiger Direct seems proud of (after all, they provided the links).

What I am looking for is AnandTech's swift response; that they really RESEARCH the complaints and then decide TigerDirect should NOT be a sponsor.


Edited.