SMC 16 Port 10/100 Switch - Deal Killed - No longer Buy One Get One Free - Post updates here

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Nutzo

Senior member
Apr 24, 2000
441
0
0
The 800 number was listed earlier in the thread, but here it is again...

1-888-880-1030


 

HyTekJosh

Golden Member
Jan 20, 2001
1,500
0
0
Dont keep calling! Their supervisors are currently in a meeting (I think about this situation). I should be getting a call from one of them after the meeting so we can discuss this rather LARGE "typographical" error...
 

Sonic625

Senior member
Oct 11, 1999
577
0
0
I am calling reguarding my order that was supposed to be canceled but was shipped instead.
Thanks,
Sonic625
 

pjs

Senior member
Oct 10, 1999
649
0
0
SMC 16-Port 10/100 Switch
$139.95 Buy Wishlist
Buy one SMC 16-Port 10/100 Switch, get a FREE SMC 16-Port 10/100 Switch, when purchased before March 31, 2001! FREE Switch will ship with order

As of this posting, this is still what the bottom of page 5 of their 6 pages of rebates says.

If it is a mistake, Buycom will just have to make good on what they have offered. Simply, it is their problem.

Paul
 

Wik

Platinum Member
Mar 20, 2000
2,284
0
0
This is the part that gets me!

*FREE Switch will ship with order

I can't believe they are telling people so many different storys.
 

JD

Member
Nov 13, 1999
174
0
0
BTW, the manufacturer, SMC, currently has a "BUY-1-GET-1-FREE" offer for this switch on its website...albeit at a higher price:

"BUY-1-GET-1-FREE $279"

(Over the weekend, the same deal was for an even higher price of $359, so this new price is only a day or two old.)

I ordered on 3/4, early AM (4am-ish)...still shows "Sent To Warehouse" ...

"PJS" commented earlier his order was shipped. We both live in the SF Bay Area, so I assume the same BUY.COM warehouse would service both our orders. I haven't called BUY.COM to inquire about my order. The only email from Buy.com simply acknowledges the order...with no mention of backorder.

What I speculate went amiss:

Planned for week beginning 3/5:
Manufacturer to offer "2-for-1" at $279 from online store (see above link).
Dealers would offer ONE at ~1/2 $279 = $140.00 (weekend advertised BUY.COM price for "two" through March 31.)

Miscommunication between dealer and manufacturer: Manufacturer had been involved in supplying 2nd switch to dealer's customers when dealers offered 2-for-1 at $250 (wasn't that the previous BUY.COM deal on this switch?) Manufacturer possibly intended *not* to be a supplier of 2nd switch commencing with their new 2-for-1 online offer of 3/5, and dealer, while lowering unit price to about same level of manufacturer ($279/2 = $140) was supposed to desist with the "free 2nd switch." I suspect possibly this matter was the result of a miscommunication between manufacturer and dealer, in the context of new pricing offers commencing 3/5. Too many changes, not enough attention to detail. Either party could be at fault.

All speculation.







 

SuperRob

Golden Member
Oct 11, 1999
1,236
0
0
While they are up, I've grabbed screen captures of each page with the wording on it. If they want to try to screw me, they need to try to explain that.

You know, it would have been very simple if they had just used the disclaimer "while supplies last." Idiots.
 

mastarecoil

Senior member
Dec 31, 2000
615
0
0
You can record converstations. Just get there premission. Or you can just make 2 little beep noises before you start to talk and its leagle too, I dont have anything to produse the beeps except my computer, but I dont have specifications on the tone/length/etc for the beeps.

Im so pissed I want to start a lawsuit aginst buy.com. Anyone with me? I would do it, im just short some cash (especally now!!!)

Garrett.
 

Stanman

Senior member
May 31, 2000
400
0
0
I ordered mine sunday night and got it today. one switch!! I called and they gave me the typo routine. i think for all the running of mouths about what everybody was going to do on auction sites, everybody ought to spend the time to submit a lousy rating to Resellerratings.com. there is enough of us to make a differance in their ratings, and maybee they will do what is right. :|

Resellerrating Link
 

Zap

Elite Member
Oct 13, 1999
22,377
2
81
The discussion (and moaning/whining) on the Buy.com stuff aside...

I think there's some confusion over hubs and switches, with manufacturers contributing to this problem.

There are hubs sold with liberal use of the word "switch" on the boxes, such as: http://www.trendware.com/products/100Mbps/dual/spec-te100dx24rplus.htm
Some companies are even more obvious than this. I've seen dual-speed hubs advertised as "16 Port 10/100 Switch" without saying they're a hub at all, but were indeed hubs. Now, how can they call a hub a switch? I've seen two reasons. One is that the hub automatically "switches" between 10 and 100 based on what you plug into the port (whoopdeedoo). The other is like the slightly more honest TRENDnet hub where the hub partitions itself into two segments, one 10 and one 100, and the "switch" part communicates between the segments. Still, note that it does specify "capable of cascading up to four hubs per stack" which identifies itself as a hub (otherwise known as a repeater).

So, what makes for a "real" switch? Try this one: http://www.trendware.com/products/100Mbps/switch/spec-te100s1616.htm
Made by the same company, using the same chassis as the previous example. Note that it is an "N-way" switch. These devices offer ½ to 1 MB per port RAM buffer. "Built-in 8K entries per device for Filtering Address Table" I have no idea what that means, but it seems that "true" switches have address tables, versus "switching hubs." Since each port gets pretty much full bandwidth, the device itself needs to be able to handle high bandwidth, thus "2.1 GB switching fabric."

My point in all this is that even if it is called a "switch," it may not be a true N-way switch like you think it would be.

BTW, my company upgraded from a 24 port 10/100 hub to a 24 port N-way switch (with VLAN and trunking). No real performance gains, but of course collisions are reduced, plus we have fewer problems with all the hubs we cascade into the switch (up to 6, LOL, more than there should be). The VLAN part works, where we have two different networks here needing access to the same servers and our router, but that are invisible to each other. Trunking, we have not tried, but it is supposed to allow a super high speed connection between two of these switches where up to 4 cables can be used to connect two switches with trunking ability, meaning 800Mbit bandwidth (duplex) between the two, giving 4X the bandwidth over non-trunking switches/hubs that only uses one cable to cascade two devices.
 

mastaki11a

Golden Member
Jan 13, 2001
1,262
0
0
Pretty big typo huh? Even bigger when the CSR tells me on the phone and email. HAH back goes this pos switch (hope they don't mind if the box is a little 'banged' up)
 

HyTekJosh

Golden Member
Jan 20, 2001
1,500
0
0
I just got off the phone with the main supervisor. This situation has been sent to the executive board and I should hear something tomorrow. They are going to figure something out. I had ordered two switches so the best thing for me is for them to credit one of them. I will update with news tomorrow when I get the call.
 

beekman

Senior member
Feb 27, 2001
527
1
0
Dude, we are screwed. I talked to someone there. It was a typo and they are covered under their whatever. Only thing I tried was citing a conn. law that binds them if they have a error, but they aren't based in conn. My order is shipped, and it will be very light.

What else can we do?
 

jaybert

Diamond Member
Mar 6, 2001
3,523
0
0
i still believe that have to / will honor it. This isnt the sort of typo where its a mistake in the middle of the night because of a computer generated error. When peopel called up to buy.com, their representatives say that the deal is legit. I have an email from them as well saying

"We apologize for any inconvenience that you may have encountered with
this matter. We have researched your question and have found that the
free switch does ship out with the order. Thank you for your patience
and understanding in this matter."

It would be different if the reps. said out front this deal was a mistake and would be canceled, but they did not. Buy.com should stick by their reps. in what they are saying
 

Nutzo

Senior member
Apr 24, 2000
441
0
0
California is also VERY stict on incorrect ads. They are based in California & I'm in California. In fact it would take me less than 20 minutes to drive over to thier HQ. The fact that this ad has been this way for 3 days could cause them problems. This is not a typo like an incorrect price or the wrong part number listed.

I think I'll wait a day or 2 to see what developes. Worse case I'll return them (I'll see if I can drive them over myself to save shipping<g>) and demand that they credit my card for the full amount including shipping.
 

Tominator

Diamond Member
Oct 9, 1999
9,559
1
0
Well, I got one and only one today 3/6. I ordered it Sunday afternoon!

So it looks as though they WILL NOT honor the promotion and it appears they lied to those that were told they would not ship until the end of the month.:|
 

helpme

Diamond Member
Feb 6, 2000
3,090
0
0
They just told me -

&quot;We don't know what's going to happen with the order just yet, it's still being considered a website error. However, the item IS on backorder until the end of the month. We may know what's going to happen with the promo sometime next week.&quot;

 

BigDady92

Senior member
Nov 12, 2000
215
0
0
As of 8:30pm on tuesday the webpage still states

FREE Switch will ship with order

friggin jokers they screw up my kvm cables and now this..sigh glad I bought those dlink 5port 10/100 switches for 39.95.
 

HyTekJosh

Golden Member
Jan 20, 2001
1,500
0
0
As I had said, I had talked to a supervisor and she said they sent the matter up to the executive board to decide what to do. The truth is, is they dont know if it is a typo or not. This is very screwed! I just want a refund for one of my two switches I ordered!
 
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