Thank you everyone for sharing your negotiation process and your new SprintPCS deal. I am currently using family sharing minutes plan like some of you, paying $49.99 + $20 for add a phone service. The minutes I got is terrible, 500 air + 1500 nights and weekends. For long, I have been looking a new cellular phone and a more competitive rate service, but I really love Sprint?s free roaming and free long distance services.
After reading the post. I called the customer service last night. After complaining about bad quality connections and undesirable rate plan, the rep transferred me to the cancellation department. There, another rep started to offer me deals so I would keep my service. Unfortunately, I was not able to get a deal for add a phone promotion. He suggested me break my current account into 2 separate accounts. He offered me $35.99 for 500air + 1000 nights and weekends (well incomparable with some of the deals you guys got). However, I am more interested in the air time minutes. That means for my 2 phones, I will be able to get 1000 minutes air together. The balance for the 2 accounts will be very close to my previous plan but with more minutes. I then started to mention about the deals that some of you got, like 1st incoming call, 8pm off peak starting time. I got them both. I told the sales that I would think about this offering and called back again. He said whenever I decided, just ask the rep to transfer to the cancellation dept., they will know the offer I got. I am in the process of getting more nights and weekends minutes. 1000 minutes is really nothing compare with some of you who got 4000 minutes.
BTW, I just want to mention to those who are thinking about calling. The rep would pull out your past 3 months usage and decide what kind of offer they want to give to you. Just be careful with that.