I have Ameritech. I kittied up for the big line 1500 down/ 386 up. It's $60 a month, but you have to do the whole gift card garbage. Good thing I read this post... I had forgotten about that!!! Probably part of the scam. Leave it up to us guys to forget about getting their $$ back and they get to keep it. Anyway, I don't have that much experience with reliability but I found the tech support to be quite good actually. The guys who work the lines were having a bad day or something when they came to hook me up. I went away on a week business trip, came home and DSL was supposed to be active. Not only was DSL not active, but all my phone lines had been disconnected!! Turns out the DSL guy came out, hooked me up, tested the line, and forgot to plug my house back into the line out to the pole. Something in that mysterious gray box.
Anyway, I found that @ midnight and got a call in to repairs at 9am, they were at my house and had it fixed by 11am. Then I talked to tech support for a while because DSL did not work. Turns out it's a new house and I didn't know I had an alarm system! Once I unhooked that - whala. But they spent the better part of an hour on with me, I waited 2 minutes on hold to get to them, and they had scheduled a tech to come to my house that afternoon when it looked like we weren't getting anywhere. In general - I've been impressed with them so far.
I was quite dissappointed in the whole being unplugged thing - but hey ... even the best of us have those days. How many times have you fiddled with your computer, put it all together and then foudn you left the cable disconnected from the hard drive? I've done it a couple times in my life. I'll admit it.
Anyway, back to the deal... I like their service. BUT... does the $45 /include/ your phone service, or you have to pay $45 in phone service to get the cheap DSL? If it's the latter, I'd just go for the $60 a month 1.5/386 line. It's very sweet. Anyway, that's my advice.
Maybe if you're calling to ask tech support about the status of their backbones, ping times, etc. they'll be clueless. But if you're just looking for setup support (which, apparently based on the posts for reliability is all you'll likely need from them.) they've got it down. You really shouldn't have any problems anyway.
<<
<< As long as you don't need tech support or reliability. Ameritech is for you! >>
Tech support , yea I agree. Reilability, not the case. I`ve had Ameritech in Ohio for 18 months , I`ve been down once since I`ve signed on. Getting 1300k down, 256k up, 24 hours a day. >>