[solved] Windows 10: Occasional sleep problems

[Magic Carpet]

This is what I experience on my test machine. It only happens occasionally but it does happen, and it is a bit annoying. The events log is useless for any sensible troubleshooting, just reports "system lost power" after I manually reset the box.

The hardware is fully compatible with Windows 10 w/ a geforce card, everything seems to be about right. Just a weird issue that happens only sometimes. Anybody else has experienced anything like that? (screen is off, but the system remains to be on)

 

[Puffnstuff]

I"ve found that sometimes when I sleep my laptop that I have issues with the wifi card and when I tried it on my desktop I had issues with it not loading my drivers properly forcing me to reboot. I just shut down normal because it doesn't take very long to cold boot and plus I get everything loaded fresh so it really isn't worth it for me to use it.

 

[Bubbaleone]

You can use the powercfg utility to determine what's preventing sleep state and/or waking the PC unexpectedly. For correct syntax, open an elevated command prompt and enter:

powercfg /?

The commands that will probably be most useful to you are:

powercfg -LASTWAKE

(Reports information about what woke the system from the last sleep transition.)


powercfg -DEVICEQUERY

(Return a list of devices that meet the specified criteria.)

Usage: POWERCFG -DEVICEQUERY <queryflags>

<queryflags> Specifies one of the following criteria:

wake_from_S1_supported

(Return all devices that support waking the system from a light sleep state.)

wake_from_S2_supported

(Return all devices that support waking the system from a deeper sleep state.)

wake_from_S3_supported

(Return all devices that support waking the system from the deepest sleep state.)

wake_from_any

(Return all devices that support waking the system from any sleep state.)

S1_supported

(List devices supporting light sleep.)

S2_supported

(List devices supporting deeper sleep.)

S3_supported

(List devices supporting deepest sleep.)

S4_supported

(List devices supporting hibernation.)

wake_programmable

(List devices that are user-configurable to wake the system from a sleep state.)

wake_armed

(List devices that are currently configured to wake the system from any sleep state.)

all_devices

(Return all devices present in the system.)

all_devices_verbose

(Return verbose list of devices.)

Example: powercfg -DEVICEQUERY wake_armed


powercfg -REQUESTS

(Enumerate application and driver Power Requests. Power Requests prevent the computer from automatically powering off the display or entering a low-power sleep mode.)


powercfg -REQUESTSOVERRIDE

(Sets a Power Request override for a particular Process, Service, or Driver. If no parameters are specified, this command displays the current list of Power Request Overrides.)

Usage: POWERCFG -REQUESTSOVERRIDE <CALLER_TYPE> <NAME> <REQUEST>

<CALLER_TYPE> Specifies one of the following caller type:

PROCESS, SERVICE, DRIVER. This is obtained by calling the powercfg -REQUESTS command.

<NAME> Specifies the caller name. This is the name returned from calling powercfg -REQUESTS command.

<REQUEST> Specifies one or more of the following Power Request Types: Display, System, Awaymode.

Example: >powercfg -REQUESTSOVERRIDE PROCESS wmplayer.exe Display System

.

 

[Mem]

I"ve found that sometimes when I sleep my laptop that I have issues with the wifi card and when I tried it on my desktop I had issues with it not loading my drivers properly forcing me to reboot. I just shut down normal because it doesn't take very long to cold boot and plus I get everything loaded fresh so it really isn't worth it for me to use it.

Try disabling fast bootup, this can sometimes fix sleep/driver issues.

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10-a.html

 

[Magic Carpet]

Thanks for your input guys. Still trying to catch the next black screen. Has been going to sleep / resuming fine ever since I posted this thread. Mystery.

 

[mike2fix]

I have run into the same problem you describe every time I install W10, so far, upgrade or fresh install. Once I go back to W8, problem goes away, annoys me no end, and I have current hardware.

 

[Magic Carpet]

I caught this one again (took a while yeah). This time I let the computer work (screen off, computer operational), when I was back a few hours later the computer had been fully shut down (I couldn't resume it with a hot key). This time I have got something to debug!

On Tue 10.11.2015 15:14:03 GMT your computer crashed
crash dump file: C:\Windows\Minidump\111015-6781-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14E240) 
Bugcheck code: 0x9F (0x3, 0xFFFFE001D21B0A60, 0xFFFFD0008162A990, 0xFFFFE001CCBCEAB0)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

IMAGE_NAME:  netr28ux.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  506581ea

BUCKET_ID_FUNC_OFFSET:  9da45

FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_netr28ux!Unknown_Function

BUCKET_ID:  0x9F_3_POWER_DOWN_netr28ux!Unknown_Function

PRIMARY_PROBLEM_CLASS:  0x9F_3_POWER_DOWN_netr28ux!Unknown_Function

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x9f_3_power_down_netr28ux!unknown_function

It's looking to be a driver issue. This is a huge problem with Windows 10, as not only some apps need updates but also hardware, that once was "fully compatible" with the older Windows (in my case => Win 8.1). The culprit was my Linksys wireless adapter (which didn't have a proper Windows 10 driver yet) in case you are curious. I'm going to replace it.

I have run into the same problem you describe every time I install W10, so far, upgrade or fresh install. Once I go back to W8, problem goes away, annoys me no end, and I have current hardware.

It's likely to be a driver issue of some sort. This can be caused by any USB device, your video card, anything (that includes system bios, HAL errors in your logs) that doesn't properly react to sleep/wake calls. I know, nvidia had similar issues with sleep on Windows 10, but I heard it was fixed in the newer drivers.

 

[Mushkins]

Do you have an ATI GPU in the 5000, 6000, or 7000 series by chance?

 

[Magic Carpet]

Do you have an ATI GPU in the 5000, 6000, or 7000 series by chance?

Of course, that wasn't a "deep sleep" problem. The computer featured in this thread has a Kepler card. I have also got an R9 270 but in another test computer (I know the symptoms).

 

[Hugh Jass]

I caught this one again (took a while yeah). This time I let the computer work (screen off, computer operational), when I was back a few hours later the computer had been fully shut down (I couldn't resume it with a hot key). This time I have got something to debug!

On Tue 10.11.2015 15:14:03 GMT your computer crashed
crash dump file: C:\Windows\Minidump\111015-6781-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14E240) 
Bugcheck code: 0x9F (0x3, 0xFFFFE001D21B0A60, 0xFFFFD0008162A990, 0xFFFFE001CCBCEAB0)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

IMAGE_NAME:  netr28ux.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  506581ea

BUCKET_ID_FUNC_OFFSET:  9da45

FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_netr28ux!Unknown_Function

BUCKET_ID:  0x9F_3_POWER_DOWN_netr28ux!Unknown_Function

PRIMARY_PROBLEM_CLASS:  0x9F_3_POWER_DOWN_netr28ux!Unknown_Function

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x9f_3_power_down_netr28ux!unknown_function

It's looking to be a driver issue. This is a huge problem with Windows 10, as not only some apps need updates but also hardware, that once was "fully compatible" with the older Windows (in my case => Win 8.1). The culprit was my Linksys wireless adapter (which didn't have a proper Windows 10 driver yet) in case you are curious. I'm going to replace it.


It's likely to be a driver issue of some sort. This can be caused by any USB device, your video card, anything (that includes system bios, HAL errors in your logs) that doesn't properly react to sleep/wake calls. I know, nvidia had similar issues with sleep on Windows 10, but I heard it was fixed in the newer drivers.

I'm getting this with my HP Stream 7 that I upgraded to W10.

If I let the tablet idle while plugged in, after a while it will spontaneously reboot and when I look in the event logs after it comes back on the DRIVER_POWER_STATE_FAILURE error is in there.

Can't figure out which driver might be causing this though. Very nerve wracking.

 

[aleader]

I just updated from Win 7 to 10 on my laptop (HP AMD A6-3410MX, 6755G video, 4G RAM). Incidentally the system was so slow aftewards that I ended up getting the Win ISO file and doing a full reinstall, now it's fast again. I do however now have an issue with sleep when I close the lid. When I reopen it there's a black screen for a full 3 minutes before the password window comes back up and then I can enter the password and resume normally. Does it every time and it wasn't an issue in Win 7, although I was having other issues after a recent Win 7 update.

I've looked in the sparse HP BIOS and don't see anything that I could change to solve it. Any ideas?