- Jan 16, 2001
- 31,528
- 3
- 76
One side of my brain is saying "don't count your chickens before they hatch". The other side is saying "yeah, baby! DSL tonight! " What the hell am I talking about? Read on, please.
My DSL activation date is this coming Tuesday, the 27th. Well, I don't wanna wait that long. (When God was giving out patience, I was in the restroom and missed out!" So, I called SWB and very nicely, sweet-talked the operator (yes, it was a woman! into hooking me up.
She told me "we're not the actual company that physically turns on your service, you'll need to call ASI (Advanced Solutions Inc) and ask them. She gave me the customer service number for ASI and gave me some "inside info" as to what options to choose from the automated menu. You would think that being that my service is not turned on yet, I'd pick the "New Accounts" option from the menu. Nope. She told me to choose "Troubleshoot an Existing Account" and talk to whoever answers.
Well, this guy answers and he seems to be in a good mood. It didn't sound like he was sitting in a "customer support-type cubicle", like when a telemarketer calls, you can hear the other 3,000 telemarketers yakking in the background? It sounded like he was in a warehouse type room. Anyway, I told him "look, I know my service isn't due to be activated until the 27th, but I'm ready, so is there any way we could bump the service activation up a little?" He said, quite simply..."OK, hold on a minute". Comes back about a minute later, apologized for making me wait so long (a minute is long? Wow, some customer service...and I thought that was a dead concept!) and he tells me "your service will be activated by close-of-business tomorrow night..early evening most probably, if not by then, then first thing Friday morning, and if it isn't on by Friday morning, call me back and we'll get you squared away"
To say I was shocked would be putting it mildly! :Q :Q :Q
So, we'll see what happens. Unfortunately, I have to work the second job tonight (how do you think I fund my computer habit?) and won't get home until 2300 or so. First thing I do when I walk thru the door tonight will be to hook up that DSL modem and wait to see that lovely green light stop blinking, and the link light to lite up. No sleep for me tonight, I hope!
Just thought I'd share that with you all. Now, my luck DOES suck, so it wouldn't surprise me if I got screwed yet again, but hey I think I did allright...just by asking nicely.
Moral of the story is...um, like, mind your P's and Q's and you might get what you ask for.
My DSL activation date is this coming Tuesday, the 27th. Well, I don't wanna wait that long. (When God was giving out patience, I was in the restroom and missed out!" So, I called SWB and very nicely, sweet-talked the operator (yes, it was a woman! into hooking me up.
She told me "we're not the actual company that physically turns on your service, you'll need to call ASI (Advanced Solutions Inc) and ask them. She gave me the customer service number for ASI and gave me some "inside info" as to what options to choose from the automated menu. You would think that being that my service is not turned on yet, I'd pick the "New Accounts" option from the menu. Nope. She told me to choose "Troubleshoot an Existing Account" and talk to whoever answers.
Well, this guy answers and he seems to be in a good mood. It didn't sound like he was sitting in a "customer support-type cubicle", like when a telemarketer calls, you can hear the other 3,000 telemarketers yakking in the background? It sounded like he was in a warehouse type room. Anyway, I told him "look, I know my service isn't due to be activated until the 27th, but I'm ready, so is there any way we could bump the service activation up a little?" He said, quite simply..."OK, hold on a minute". Comes back about a minute later, apologized for making me wait so long (a minute is long? Wow, some customer service...and I thought that was a dead concept!) and he tells me "your service will be activated by close-of-business tomorrow night..early evening most probably, if not by then, then first thing Friday morning, and if it isn't on by Friday morning, call me back and we'll get you squared away"
To say I was shocked would be putting it mildly! :Q :Q :Q
So, we'll see what happens. Unfortunately, I have to work the second job tonight (how do you think I fund my computer habit?) and won't get home until 2300 or so. First thing I do when I walk thru the door tonight will be to hook up that DSL modem and wait to see that lovely green light stop blinking, and the link light to lite up. No sleep for me tonight, I hope!
Just thought I'd share that with you all. Now, my luck DOES suck, so it wouldn't surprise me if I got screwed yet again, but hey I think I did allright...just by asking nicely.
Moral of the story is...um, like, mind your P's and Q's and you might get what you ask for.