Question Son upgraded to AMD 5700 - randomly freezes / blue screens.

[CuriousMike]

My son (in a different city) recently upgraded his video card, and it's having issues on day 1.
I'm trying to help him remotely diagnose the issue.

He's had it crash and blue screen idling at desktop, or running chrome.
He's gamed for 2 hours playing Rainbow 6 Siege without issue.
He's ran furmark for 17 minutes, then it crashed to desktop.

So, there's a mix of "work" and "crash."

System:
Intel 8600 (non k)
Asus Prime 370a mobo
Corsair CX 500w power supply
16GB ddr 4
1 - 250GB SSD

Old video card: Sapphire R9 390
New video card: Sapphire Pulse RX 5700

The only other thing that changed is he went from DVI-Dual link to a HDMI cable.

My only thoughts are
1. The card is suspect
2. The power supply is suspect. But, the power supply powered that exact system with what I assume is a more power-hungry R9-390 for over 3 years.

Any suggestions here?

 

[extide]

Latest drivers?

https://www.amd.com/en/support/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-series/amd-radeon-rx-5700

 

[CuriousMike]

Yeah I've heard all about the driver issue and I insisted he install the absolute latest.

He chatted with me this morning, similar issue. 2 hours of pure gaming bliss, goes to the main menu and the game (R6) crashed.

 

[DAPUNISHER]

Have him nuke the old drivers with DDU, then install the latest set again. If that does not work, he can try fresh win install. But, he may be among those that are simply having a bad experience with Navi so far. I early adopted, and it was the first time in many years I had bad feels for AMD hardware. They had no business releasing it in the state it was in. That is a great card, so it should not be responsible. That said, QA in Chinese factories has suffered greatly from reading around, so check temps, the cooler may be assembled poorly, etc.

 

[extide]

Yeah I've heard all about the driver issue and I insisted he install the absolute latest.

He chatted with me this morning, similar issue. 2 hours of pure gaming bliss, goes to the main menu and the game (R6) crashed.

So did he update the driver or what?

 

[CuriousMike]

I went over to his house; we DDU'd and re-installed latest drivers.
He gamed for about 15 minutes fine... and then the system hung.

We ended up taking the card back and getting him a plain EVGA 2060 - installed it and he's had zero issues.

Thanks all for your input.

 

[noscop3]

yeah nvidia tends to be the best choice if ur planning to install the drivers and then never touch anything again...learned it on my skin.

 

[Flayed]

It says minimum 600W PSU on Sapphire's site with 650W recommended so I don't think it was the drivers.

https://www.sapphiretech.com/en/consumer/pulse-radeon-rx-5700-8g-gddr6#Specification

 

[VirtualLarry]

Yeah, I was going to say, need a bigger/better PSU. My RX 5700 has TWO 8-pin connectors, most 500W PSUs don't have those, and if they do, it's questionable if they can fully supply enough power to them. A 650W "recommended" PSU sounds about right. (My recommendation: EVGA or Seasonic "Gold"-rated PSU, of 750W or better. Go big or go home, within reason.)

 

[CuriousMike]

As I stated above, he ended up returning it for a 2060 and it's been fine.

Looking at power requirements, it sure seems like his old R9-390 was more power hungry.

Not only that, it looks like the 5700 uses less power than the 2060 - I'm not sure.

It behaved as if it was power supply related, but nothing adds up since either of the new cards should be less power hungry than his old 390.

The AMD Radeon RX 5700 XT & RX 5700 Review: Navi Renews Competition in the Midrange Market

www.anandtech.com

 

[noscop3]

I own a rx580 so if they recommended 500W for that,i'm pretty sure 500W is not enough for a 5700.

 

[Arkaign]

I own a rx580 so if they recommended 500W for that,i'm pretty sure 500W is not enough for a 5700.

The 580 was a barely tweaked, overclocked RX 480, still on 14nm process, which was also pretty solidly overvolted from stock, I do think around 500w makes sense for that, but you have to remember that MFG recommended PSU ranges have to factor in people having a hungry base platform to begin with.

The 5700 is on 7nm, and seems to use nearly the same power ranges as typical 580s at idle, and no more than 30-40W more at full power virus bench. Certainly less than R9 390/390X on the really old 28nm process.

Someone running an i9-980X with 24GB of 1.65v DDR3 1866 for example would be starting out the gate with 200-240W used by the platform in ordinary loads pretty easily, or even more with much of an OC.

OP has an i5-8600 non-OC, which must use less power than the 8600k at stock, which is shown to use 66W by itself (TPU), and total platform minus GPU should be between 85-100 depending on obvious ranges in PSU efficiency, Ram type and voltage, etc.

Either way, I agree getting more PSU is a good idea for flexibility and added peace of mind (I run HX1200i for a single GPU build, lol, maybe overkill but w/e). That said, I think the 7nm 5700 with a stock non-K 8600 should be comfortably in the range of a 500W PSU unless it's suddenly dying, in which case a old process 2060 shouldn't be stable either. It's not that much more efficient, surely.

I haven't looked at the particular PSU specs of that model though, if it's split 12v rail, then it could be pretty marginal with basically any hungry GPU (still making the successful 390 a mystery).

 

[noscop3]

The 580 was a barely tweaked, overclocked RX 480, still on 14nm process, which was also pretty solidly overvolted from stock, I do think around 500w makes sense for that, but you have to remember that MFG recommended PSU ranges have to factor in people having a hungry base platform to begin with.

The 5700 is on 7nm, and seems to use nearly the same power ranges as typical 580s at idle, and no more than 30-40W more at full power virus bench. Certainly less than R9 390/390X on the really old 28nm process.

Someone running an i9-980X with 24GB of 1.65v DDR3 1866 for example would be starting out the gate with 200-240W used by the platform in ordinary loads pretty easily, or even more with much of an OC.

OP has an i5-8600 non-OC, which must use less power than the 8600k at stock, which is shown to use 66W by itself (TPU), and total platform minus GPU should be between 85-100 depending on obvious ranges in PSU efficiency, Ram type and voltage, etc.

Either way, I agree getting more PSU is a good idea for flexibility and added peace of mind (I run HX1200i for a single GPU build, lol, maybe overkill but w/e). That said, I think the 7nm 5700 with a stock non-K 8600 should be comfortably in the range of a 500W PSU unless it's suddenly dying, in which case a old process 2060 shouldn't be stable either. It's not that much more efficient, surely.

I haven't looked at the particular PSU specs of that model though, if it's split 12v rail, then it could be pretty marginal with basically any hungry GPU (still making the successful 390 a mystery).

I never got to experience what it's like to not have enough power from the PSU because when I first built my PC I was advised to get a 750W PSU to make sure there are no problems and that future upgrades will work...
ALSO,op,if your GPU will overheat it's because AMD tends to overvolt cards a lot when it comes to factory settings and sometimes it will literally burn itself for no real reason like it happened with my rx580.Make sure to watch an undervolting guide if u have problems with heat.Mine was overvolted by almost 100 unnecessary mV...And state 4 had more voltage than state 7...