PS2 is the only game I currently play from SOE. The layoffs has many of the players in the doom and gloom mindset. Can't say I blame them. How are you going to keep developing the game when you layoff half the people?
Because Devs weren't the ones laid off. According to people who still work there and some who don't, a lot of bull positions were eliminated that needed to be eliminated for 20 years. There was a lot of poorly structured management and needless positions that went bye bye but all the people that need to be there are still there.
Like, stupid customers would call in to whatever number they could find and talk with the phone tech about stupid junk that didn't need to be talked about, like I WANT TO TALK ABOUT BALANCING CLASSES, SINCE YOU HAVE NO OTHER CUSTOMERS TO TALK TO OBVIOUSLY or HEY LETS TALK ABOUT SOME IDEAS I HAVE FOR GAMES kind of garbage.
People would literally call in to their financial services line to complain that someone was mean to them in-game and would whine about garbage for an hour. I'm concerned that I won't be able to talk to someone on the phone about financial issues if I have them, but you can still do that via email. I understand, though, when they have to decide whether phone support stays and they continue to deal with the bull or just cut it and force customer interactions into more manageable segments.
So now, no more support for anything other than email. The same hour-long call can be completed in 2 minutes via email, lowering their work load and reducing the amount of bull that they have to deal with from customers.
Redundant jobs were removed but people who need to be there are all still there.