this is my transcript with customer support
Your question was: i want to buy a wega 32" tv but its out of stock, can i
still get the discount?(Product: HelpCenter)
djkidvicious: hi
Agent jklee: Welcome to 800.COM Live Online Help. My name is Jim.
Agent jklee: I'm sorry,but the 10% ends today.
djkidvicious: yes, but i had emailed yesterday
djkidvicious: no response
djkidvicious: i wanted to buy, but it was out of stock
Agent jklee: Sorry, but we are unable to take orders on items that are not in
stock
djkidvicious: so that means i cant get the discount when you get it in stock?
Agent jklee: Sorry, but that is how the sale works
djkidvicious: when d oyou plan on getting them in?
Agent jklee: We have a bunch on order, hopefully in stock in a week or two
djkidvicious: so why is it that im unable to get a discount even though i tried
to purchase it within the period
djkidvicious: ALL of your wegas are out of stock
Agent jklee: We do not take orders when we are out of stock.
djkidvicious: ok, but why arent i able to recieve a discoutn when you get it in
stock?
djkidvicious: because i tried to buy it
Agent jklee: If you have any other questions, please feel free to contact us
again. Thanks for choosing 800.COM Live Online Help. Good bye and have a great
day!
djkidvicious: ?
second time:
Your question was: i was speaking to jklee, and he abruptly left(Product:
HelpCenter)
Agent sdenchel: Welcome to 800.COM Online Product Support, this is Stephen.
Unfortunately Jim is on another chat at this time. Maybe I can be of
assistance.
djkidvicious: i was speaking with jim, and then the chat just closed out
djkidvicious: that means he left without telling me
djkidvicious: he just cut me off
Agent sdenchel: Actually there is a chance that there was an error in the server
that closed the chat. It is not likely that Jim just cut you off. How can I be
of assistance?
djkidvicious: i was hoping not
djkidvicious: ok
djkidvicious: this is my situation
djkidvicious: a few days ago, while surfing your site, i came across a 32" wega
tv with 10% off
djkidvicious: i attempted to buy it, but to my dismay it was out of stock
djkidvicious: that is why i would like to recieve the discount when you get it
back in stock
djkidvicious: i added it to my wish list
djkidvicious: hoping it would be back in time
djkidvicious: but its not
Agent sdenchel: We are hoping it will be back in stock soon but I do not forsee
it being in stock in time to be available for the 10% off promotion. However
you can get 20% off by using the MSN passport system during checkout when the
item is back in stock.
djkidvicious: yes, i know that but what i dont understand is, if i wanted to
purchase something during a sale period, dont you give a raincheck?
Agent sdenchel: Unfortunately no. If the item is out of stock our system shuts
it down to prevent backorders.
djkidvicious: there has to be some way, i thought its common practice to provide
rainchecks in such cases
Agent sdenchel: Unfortunately no, our system is not set up to take backorders.
djkidvicious: so there is NO way i can get the 10% off because of a technical
problem?
Agent sdenchel: This is not a technical problem. This is the way our system is
designed. I am sorry but we are not able to give out rainchecks.
djkidvicious: oookk... thank you
Agent sdenchel: Thank you for using 800.COM Online Product Support. Have a nice
day. Goodbye.
third time:
Your question was: is it your company policy not to provide ANY
rainchecks?(Product: HelpCenter)
Agent jklee: Welcome to 800.COM Live Online Help. My name is Jim.
Agent jklee: Sorry, we do not provide rainchecks.
djkidvicious: in any situation?
djkidvicious: and that is your company policy, right?
Agent jklee: Yes
djkidvicious: ok, thank you
Agent jklee: Are there any other questions I can answer for you today?
djkidvicious: ok, thank you
djkidvicious: no, thats it
Agent jklee: If you have any other questions, please feel free to contact us
again. Thanks for choosing 800.COM Live Online Help. Good bye and have a great
day!
doesnt look too good about me getting a WEGA i REALLY wanted one though