- Sep 19, 2004
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This message is now divided into two parts: 1. Some extremely good suggestions in this thread for dealing with SOYO rebates I am just summarizing at the top here, and 2. The original problem (which still exists, and about which I will offer updates as--or if--they occur).
1. Suggestions thus far, with requests for specifics when appropriate, in no particular order. I am assuming that anyone reading this has already tried to contact SOYO via their official rebate address: soyo@verifyrebate.com.
a. Call SOYO directly at 909-937-0778. Be polite; be firm; don't take no for an anwer.
b. If you have waited at least 16 weeks, call SOYO directly at (909) 292-2504. If you get an answering machine, press 1, wait a second and press 1 again. This will connect you with either an operator or Rattana herself.
c. Try emailing Mr. Ming Chok, president and CEO of SOYO Group: Mingchok@soyogroup.com or Ming.chok@soyogroup.com
d. Contact credit card company to report fraud.
e. Contact the BBB. Here are two BBB addresses devoted to SOYO. (Surely that must tell us something.) SOYO BBB #1 and SOYO BBB #2
f. A class action suit. Considering the number of people who seem to have been affected by SOYO's business practices, my favorite suggestion thus far. Does anyone know precisely who to contact?
g. complaint to legal authorities. I have heard IFCC and State Attorney General's Office. Does anyone have names or addresses of such authorities? Authorities with addresses are:
FTC, California Department of Consumer Affairs
h. Don't buy Soyo products any more. Good advice for anyone out there still considering a SOYO product.
i. Report bad SOYO behavior to online retailers, especially ZipZoomFly, TigerDirect, and NewEgg. Someone suggested returning the product for a refund, which should wake the retailer up.
j. Where and How to File Complaints Online, another AnandTech thread with some governmental, but also other, non-state or federal reporting agencies like RipOffReport.com
2. I need a strategy for dealing with SOYO
I have $235 worth of SOYO rebates outstanding, beginning from September, 2004. After their initial non-payment of any rebates at all, I emailed them with jpgs of all the rebate material, and they said they would pay in three weeks. When they did not I contacted the BBB. SOYO responded by telling the BBB that I never correctly submitted most of the rebates; they are also implying that I did not pursue the problem through them, and that it is now in any case too late to do so. (Fortunately, I have saved my email correspondence with SOYO, which contradicts these assertions.) They are trying to settle by giving me $60 of $235. Of the more than 150 rebates I have submitted--many of which have been difficult to collect--SOYO has given me by far the most trouble.
I suspect I shall next have to report them to state and local authorities. Can anyone who has done this where SOYO is located give me some information on how to do this? (Their rebate address is 1142 S. Diamond Bar Blvd., #507, Diamond Bar, CA 91765.) Also, has anyone ever been involved in a class action suit, or know how such a suit works?
While SOYO's behavior smacks of fraud, there is always the chance that there might be some misunderstanding on their part. What confirms my suspicion, however, that SOYO is in fact perpetrating a fraud on myself and others is the amount of bad press they get on various websites devoted to this kind of issue: badbusinessbureau.com, FatWallet, and AnandTech, to name just three.
I don't post here often but to buy and sell, so I want to make sure this thread is correct. Here is the "Hot Deals Forum Rules" section I'm using: "If a company has acted dishonestly or fraudulantly, threads discussing legal ways to enforce your rights are a valid and important topic for discussion."
FatWallet SOYO complaint
badbusinessbureau.com SOYO complaint
AnandTech SOYO complaint
Thanks for listening.
1. Suggestions thus far, with requests for specifics when appropriate, in no particular order. I am assuming that anyone reading this has already tried to contact SOYO via their official rebate address: soyo@verifyrebate.com.
a. Call SOYO directly at 909-937-0778. Be polite; be firm; don't take no for an anwer.
b. If you have waited at least 16 weeks, call SOYO directly at (909) 292-2504. If you get an answering machine, press 1, wait a second and press 1 again. This will connect you with either an operator or Rattana herself.
c. Try emailing Mr. Ming Chok, president and CEO of SOYO Group: Mingchok@soyogroup.com or Ming.chok@soyogroup.com
d. Contact credit card company to report fraud.
e. Contact the BBB. Here are two BBB addresses devoted to SOYO. (Surely that must tell us something.) SOYO BBB #1 and SOYO BBB #2
f. A class action suit. Considering the number of people who seem to have been affected by SOYO's business practices, my favorite suggestion thus far. Does anyone know precisely who to contact?
g. complaint to legal authorities. I have heard IFCC and State Attorney General's Office. Does anyone have names or addresses of such authorities? Authorities with addresses are:
FTC, California Department of Consumer Affairs
h. Don't buy Soyo products any more. Good advice for anyone out there still considering a SOYO product.
i. Report bad SOYO behavior to online retailers, especially ZipZoomFly, TigerDirect, and NewEgg. Someone suggested returning the product for a refund, which should wake the retailer up.
j. Where and How to File Complaints Online, another AnandTech thread with some governmental, but also other, non-state or federal reporting agencies like RipOffReport.com
2. I need a strategy for dealing with SOYO
I have $235 worth of SOYO rebates outstanding, beginning from September, 2004. After their initial non-payment of any rebates at all, I emailed them with jpgs of all the rebate material, and they said they would pay in three weeks. When they did not I contacted the BBB. SOYO responded by telling the BBB that I never correctly submitted most of the rebates; they are also implying that I did not pursue the problem through them, and that it is now in any case too late to do so. (Fortunately, I have saved my email correspondence with SOYO, which contradicts these assertions.) They are trying to settle by giving me $60 of $235. Of the more than 150 rebates I have submitted--many of which have been difficult to collect--SOYO has given me by far the most trouble.
I suspect I shall next have to report them to state and local authorities. Can anyone who has done this where SOYO is located give me some information on how to do this? (Their rebate address is 1142 S. Diamond Bar Blvd., #507, Diamond Bar, CA 91765.) Also, has anyone ever been involved in a class action suit, or know how such a suit works?
While SOYO's behavior smacks of fraud, there is always the chance that there might be some misunderstanding on their part. What confirms my suspicion, however, that SOYO is in fact perpetrating a fraud on myself and others is the amount of bad press they get on various websites devoted to this kind of issue: badbusinessbureau.com, FatWallet, and AnandTech, to name just three.
I don't post here often but to buy and sell, so I want to make sure this thread is correct. Here is the "Hot Deals Forum Rules" section I'm using: "If a company has acted dishonestly or fraudulantly, threads discussing legal ways to enforce your rights are a valid and important topic for discussion."
FatWallet SOYO complaint
badbusinessbureau.com SOYO complaint
AnandTech SOYO complaint
Thanks for listening.