Originally posted by: catocom
Originally posted by: dabench
I've called all the numbers, left messages, emailed, and still I get no response. What do I need to do? My rebate says approved and shipped for the $35 rebate and there is no record for the $40 rebate.
My $40 is showing, but not the $35.
I haven't contacted them yet. I thought I'd give it another week or 2.
forcesho, I got that too, a couple of hours ago.
My gut feeling is that Newegg knows that something is going to hit the fan soon with Soyo, and they're trying to head it off at the pass, at least for those that purchased through Newegg, so as to prevent them from becoming not just ex-Soyo customers, but ex-Newegg customers as well. It's good customer-service that they are being pro-active about it. I didn't buy any of those Soyo FAR boards, but I know that my local Microcenter was pushing them pretty heavily too, and I think TD was also selling them.Originally posted by: isekii
If the manufacturer doesn't make good,
I think the Vendor should make good on it.
They're the ones that are selling their sh!tty brand to the consumers.
If they were held responsible, maybe they'll spot carrying that sh!tty brand.
Dear Valued Customer,
We noticed that you purchased a SOYO SY-P4i865PE+V1.0 Motherboard from us between 08/03/04 & 10/27/04.
As you may recall, our website advertised a mail in rebate for the SOYO SY-P4i865PE+V1.0 during that time. In partnership with SOYO, wed like to make sure youre able to redeem both rebates.
SOYO has provided a web-based application that allows you to check the status of your SOYO rebate(s) online. To use it, simply log on to www.verifyrebate.com. Alternatively, you can e-mail soyo@verifyrebate.com or call 909-292-2528 during regular business hours (9:00 a.m. 5:00 p.m., Monday Friday) to speak with a SOYO representative who can help address your issues or concerns. Please make sure to include your information such as first name, last name, mailing address as registered on the rebate form in the email to expedite your rebate verification process.
Please contact SOYO after the period of processing your rebate has passed (10-14 weeks, as stated on the rebate form) if youre having trouble redeeming one or both rebates. If you need a proof of purchase to support your claim, you may visit the My Account page at www.newegg.com to print out an official invoice.
As a gesture of goodwill, SOYO would like to offer you an exclusive promo code redeemable for $10.00 off your next purchase of select SOYO merchandise at Newegg.com. The promo code is SY732283 and may be applied toward the purchase of one of the following products: N82E16813139141 , N82E16813998101 or N82E16822162301 We view each customer as a customer for life, and in conjunction with SOYO, are pleased to offer you this special discount.
If you have any questions or concerns, please contact SOYO directly. You may also reach our support department by e-mailing service@newegg.com or by calling 1-800-390-1119.
Thanks again for shopping @ Newegg.com.
Best wishes,
Newegg.com Customer Care
Originally posted by: VirtualLarry
My gut feeling is that Newegg knows that something is going to hit the fan soon with Soyo, and they're trying to head it off at the pass, at least for those that purchased through Newegg, so as to prevent them from becoming not just ex-Soyo customers, but ex-Newegg customers as well. It's good customer-service that they are being pro-active about it. I didn't buy any of those Soyo FAR boards, but I know that my local Microcenter was pushing them pretty heavily too, and I think TD was also selling them.Originally posted by: isekii
If the manufacturer doesn't make good,
I think the Vendor should make good on it.
They're the ones that are selling their sh!tty brand to the consumers.
If they were held responsible, maybe they'll spot carrying that sh!tty brand.
---luisb <luisb@verifyrebate.com>
Dear valued Customer:
Thank you for your recent submission of your rebate request.
According to our record, we did not receive your rebate request. If you
believe your mail was lost or misdirected, please contact your mail carrier
directly. According to the rebate program?s terms and
conditions ?manufacturers are not responsible for the lost or misdirected
mail?.
However, I may able to help you if you will sent
1) a copy of your correct rebate form (forms)
2) a copy of invoice or packing list or receipt
3) a copy of UPC Barcode
by register mail to the following address : -
Attn : Luis
Special Care Customer Services Dept
1042 N. Mountain Ave # B 291
Upland CA 91786
I will make sure to process your rebate request within 3 weeks after receive
your mail. Please email me if you do not receive your rebate check within 4
weeks. You may also check your status after 3 weeks at www.verifyrebate.com
I would like to thank you again for your inquiry and patience!
Customer Services
@Special Care Customer Services Division
If you have not recieved any response from Soyo, and no response from Luis B, your next step would be to resubmitt your rebate documents to the address below. Our contact within Soyo has given us this information to forward to our customers. I'm not sure as to what the problem Soyo is experiencing, however if the rebates are resubmitted to this address, they will be reprocessed in approximately two weeks.
Attn: Luis
Special Care Customer Services Dept.
1042 N. Mountain Ave #B291
Upland, CA 91786
Newegg Customer Support
Ph: (800) 390-1119
Fax: (909) 395-8907