You're too nice. I would have told those cheap bastards to get their own car at Detroit avis and been golfing.
Why the fuck didnt they call you and tell you about delay? You sure these are friends?
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Last year on consumerist, Spirit was voted second worst company in America, just behind Comcast. Now that is saying something.
Went to Tampa from Canada with 3 buddies for a 1 week golf trip last year. My buddies booked spirit for cheap. I said no fucking way and booked Westjet. I would get there an hour ahead of them so I would pick up the rental car and meet them at the Spirit Terminal.
Of course the cheap flight required them to drive across the border from London, Ont. to Detroit. 2 hours. When they got there they were told the flight was cancelled. they had to get a Hotel for the night and pay for a United flight in the AM. Lost a day of the short holiday and it ended up costing them $100 more each than I paid for my flight direct from the local Airport.
I fucking drove around in circles at the terminal pickup area for 2 hours (no one would let me stop and run inside) until I parked 1/2 mile away and walked to the Spirit arrivals and got on a phone where they told me the flight was cancelled. I was not pleased with their choice either.
Thats horrible. Every airline is becoming shit compared to southwest though. No extra fees and 2 50lb bags.
wow..I just went to their website...everything is laid out in black and white...hmmmm
Thats horrible. Every airline is becoming shit compared to southwest though. No extra fees and 2 50lb bags.
Pretty much this. Any US based airline is shit compared to Southwest. Virgin, Singapore(heck any Asian based airline), Luftansa, all beat the hell out of them. At least last I checked.
Spirit airline and pretty much any American airline is shit. Prove me wrong. I dare ya.
Southwest isn't always my first choice, but they are good. Their planes are sometimes on the small side in seating.
Okay, Airbus sucks. LOL!
And then there is the fees for carrying on luggage. I hate being nickeled-and-dimed - I'll never fly on Spirit.
You think those cheapskates had international roaming minutes? Not a chance. They emailed their wives from the Detriot Hotel wifi and their wives emailed me the new flight info.
Pretty sure this was the airline whose CEO said a year or two ago that he didn't give two shits about customer complaints because his airline is the cheapest. "If they want service, they should go somewhere else and pay more" was the mantra. I seem to recall it coming up because someone wanted to refund their ticket because they became terminally ill or something, and the airline to him/her to pound sand.
Every airline is becoming shit compared to southwest though.
Pretty much this. Any US based airline is shit compared to Southwest.
:hmm: How often do you two fly? I am guessing not much as I fail to see how other airlines are shit compared to Southwest when, over the last YEAR Southwest has had the worst on time arrival rate of any major US airline. I cringe any time I have to book a flight with them that's anything other than the first flight of the day. In January less than 60% of their flights landed on time. Not that their management took the hint. They just blamed the weather. Yet - oddly - Delta who operates major hubs in DTW and MSP did not seem to suffer form the exact same weather patters. Weather. Sure. Thats why your customers are so pissed off that you finally got the hint that we don't like running through airports to make our connections and started making changes after 8 months of shit operations.
Oh - and to make matters worse Southwest has no inter-line agreements so when you are delayed your problem is compounded. If you get stuck on Delta\United\US\AA then they can get you out on a flight on another airline if its possible. My Air Canada flight got cancelled so United got me on a British Airways flight to London. Thats not even the same alliance!
If you fly Southwest you are at their mercy even if the next flight they can get you on isn't for 4 more days. (Happened to me in PHX. Flight cancelled. Next available flight they could put me on was in 4 days. Ended up flying to Columbus and driving through a blizzard to Michigan)
There are things I really don't like about Delta (FF program, not really friendly) but Southwest could learn a thing or two about airline operations from them
Spirit airline and pretty much any American airline is shit. Prove me wrong. I dare ya.
SW seems to fly about 400 miles in any segment. This puts a lot of pressure on their scheduling. All it takes is one of those segment stops to get delayed to send the entire chain into a frenzy. I lost interest in SW awhile ago because their fares are as expensive or worse than Delta or Sun Country and especially Spirit. But they require me to stop 1-3 times to any destination I want to travel.
There are things I really don't like about Delta (FF program, not really friendly) but Southwest could learn a thing or two about airline operations from them
They can't undercut the other airlines as much now that a lot of the beneficial fuel hedging is gone, so naturally their pricing is more in line with the legacy carriers for service that is now (in many cases) actually worse. Southwest has accumulated a loyal following though over the years though.
Do you fly much? Three hours late at best for many flights is like winning the lottery.
Oh yeah when their fuel hedging contracts ran out they lost a competitive edge. Just today I am pricing out airfare to Dallas from MSP for labor day weekend. Sun Country is 216 with taxes on a non-stop flight. SW is about 300 with multiple stops.
If they had a reasonable FF program and a hub in a city I lived in they wound be my preferred carrier.
SW hasn't been the cheapest (or anything close) in a while.