Piece of shit Spirit Airlines has officially moved to the top of my shit list. So much bullshit and time wastage.
First, they added a $2 additional fee per baggage. I couldn't figure out why and it's complete hell trying to get a hold of a human via their 800#. Eventually found out they charge $2 extra per baggage during the summer months (she directed me to their baggage fee page and it has a blurb about the additional fee).
22 minutes wasted
Then, when checking out, it gave me the option to join their $9 fare club for $19.95 (3 month trial membership). Would lower the checkin baggage fee by $22 by doing so. So I select the option and check out. It didn't discount the baggage fees. Called them on their 800# again and eventually got a hold of a human who told me the terms and conditions say that the discount only applies to future bookings (wtf!). No where on the checkout page does it say so. I told the CSR I wanted the charge removed and to un-sign me from their $9 fare club. She told me sure and told me she'd transfer me to the fare club (before I could stop her). Back to the god damn fucking phone tree which got me no where.
25 minutes wasted
I then called back again, got a hold of someone in website support (only place in the fucking phone tree I could find a human) and told him what I needed. He said he'd transfer me but I stopped him before he did so and told him I want to speak to a human and not to a computer. He said he'd make sure I got a human and put me on hold for 25 minutes. Eventually got another human and that human said he'd refund my money and remove me from the fare club. I then told him a good suggestion for their web team is to provide a small blurb under the check box stating that the trial membership will apply towards future travel only and not the current trip. He laughed and said sure and hung up :| I was practically seeing red at this point.
34 minutes wasted
total of 81 minutes wasted dealing with their shit. I kinda know what I was getting into when booking the ticket but had to fly spirit since the wife and kids will be on the same flight. But fuck those cocksmokers. Will never fly with them again.
/rant
sigh
First, they added a $2 additional fee per baggage. I couldn't figure out why and it's complete hell trying to get a hold of a human via their 800#. Eventually found out they charge $2 extra per baggage during the summer months (she directed me to their baggage fee page and it has a blurb about the additional fee).
22 minutes wasted
Then, when checking out, it gave me the option to join their $9 fare club for $19.95 (3 month trial membership). Would lower the checkin baggage fee by $22 by doing so. So I select the option and check out. It didn't discount the baggage fees. Called them on their 800# again and eventually got a hold of a human who told me the terms and conditions say that the discount only applies to future bookings (wtf!). No where on the checkout page does it say so. I told the CSR I wanted the charge removed and to un-sign me from their $9 fare club. She told me sure and told me she'd transfer me to the fare club (before I could stop her). Back to the god damn fucking phone tree which got me no where.
25 minutes wasted
I then called back again, got a hold of someone in website support (only place in the fucking phone tree I could find a human) and told him what I needed. He said he'd transfer me but I stopped him before he did so and told him I want to speak to a human and not to a computer. He said he'd make sure I got a human and put me on hold for 25 minutes. Eventually got another human and that human said he'd refund my money and remove me from the fare club. I then told him a good suggestion for their web team is to provide a small blurb under the check box stating that the trial membership will apply towards future travel only and not the current trip. He laughed and said sure and hung up :| I was practically seeing red at this point.
34 minutes wasted
total of 81 minutes wasted dealing with their shit. I kinda know what I was getting into when booking the ticket but had to fly spirit since the wife and kids will be on the same flight. But fuck those cocksmokers. Will never fly with them again.
/rant
sigh