Splinter Cell & other XBOX platinum hits - $5

[DorkBoy]

1 got cancelled
1 still in process

 

[a2k]

Just got the 10% off email. Gotta give them credit for that. We try to take advantage of their mistake, and they award us "good" customers with a 10% off coupon.

Anybody have any hot ideas of how to use the 10% off?

 

[Crusader Rabbit]

LLLosingit.....

Dave is correct. Best Buy cannot legally overcharge your credit card retroactively simply because they made a pricing error. The disclaimer on their site is not a legal instrument and will not stand up in court. If it were, it would be all too easy for unscrupulous companies to retroactively charge your card on ANY purchase.

Copy and save your documentation, as you could be the key for everyone who got their order cancelled in a class action. Best Buy has really screwed up here. At a minimum, they will lose a percentage of the customers that they cancelled out because of the unethical conduct they have displayed.

I hope that you take some legal action in this matter.

 

[davew0670]

it's just like Microsofts disk copy policy and their $10,000 fine (or whatever it is) for using the same software on more than one pc. Thats nothing but their policy and disclaimer and their wording. Only thing it does is warn you that you could be taken to court so that they can ATTEMPT to collect damges. The Microsoft or Best Buy police are not going to knock on your door and arrest you.

LLLosingit, you definitaley have some serious leverage with Bestbuy and Best Buy has some serious issues. Hope you go after them. They basically stole from you. If you were caught stealing from them do you think they would just let you walk away?


my order got cancelled also. Oh well.

 

[jaspina]

I boutght PoP ($49.99) and 3 games @ $5 two days ago. I chose in-store pick-up, so I drove over there and got them. I returned PoP, but the prices of the Platinum Hits changed to $20 when I returned PoP, so while they credited me the $49.99 that I paid for PoP, they also increased the price of the Platinum Hits titles to $20 each, and the net refund that I got for returning PoP was $5.32. I said that I didn't want to return it for $5.32, but they said that the transaction couldn't be reversed. The guy called BestBuy.com and I talked to one of their customer service reps. He said that he couldn't do anything, so he kicked it up to the billing department where it currently resides. He said that they would probably credit me the difference between the price of the game and the amount of the refund, but I have my doubts.

This seems very sketchy to me. BestBuy and I completed a transaction detailing an agreed upon payment for agreed upon products. After the transaction is completed, it seems like they shouldn't be able to go back and retroactively change the conditions of the transaction. I am currently waiting for the billing department to get in contact, but I am keeping the Platinum Hits unopened in the meantime.

As a sidenote, I also received the 10% off email today, even though I paid for and picked up all of the games that I ordered.

 

[ASheva10]

it's weird, because yesturday morning I got the e-mail saying that they cancelled my order for 4 games, and today at 2pm it still says InProcess when I go to my account, I doubt that this will actually go through, but I hope that the site will screw up again, lol

Those BB cheap bastards. If anyone here remember that mistake on the dell website where you could get a 200gig western digital hdd for like 25 bux, well I actually got those rebates, and the harddrive, so I guess that Dell does care about there customers, where on the other hand Best Buy sucks, not to mention the price difference.

 

[bryantson03]

Yep, got the note that my order would be cancelled but some items are still shipping while others are backordered. Nothing says cancelled yet. Patiently waiting...

 

[Maus]

Originally posted by: jaspina
This seems very sketchy to me. BestBuy and I completed a transaction detailing an agreed upon payment for agreed upon products. After the transaction is completed, it seems like they shouldn't be able to go back and retroactively change the conditions of the transaction.

Sure they can. You're changing the conditions of your transaction, so why can't they?

Think of it like this- if you buy something with a "buy one, get one free" coupon, and return the "one" item, are you going to still get the other one for free? It doesn't work that way

 

[LLLosingit]

Originally posted by: Maus

Originally posted by: jaspina
This seems very sketchy to me. BestBuy and I completed a transaction detailing an agreed upon payment for agreed upon products. After the transaction is completed, it seems like they shouldn't be able to go back and retroactively change the conditions of the transaction.

Sure they can. You're changing the conditions of your transaction, so why can't they?

Think of it like this- if you buy something with a "buy one, get one free" coupon, and return the "one" item, are you going to still get the other one for free? It doesn't work that way

Well it's not like that, I'm being charged $20 for a game they sold me for $5 and I didn't return anything.
How would you feel if you went to a car lot and bought a new car for $20,000 and drove it for a couple days then see that they are making you pay $80,000 for it and won't let you return it because it's been driven?

 

[ttown]

Has anyone tried the mechassault soft-mod here

I'm especially curious if this causes a problem with xbox-live

Does anyone here know?

 

[cmv]

LLLosingit:

Two things to consider:

1) Using a credit card for this type of buying is much better than a debit card. They are much more used to dealing with the type of claim you are involved in now and I believe you can dispute such charges right away. With a debit card the dispute process is simply not as nice (from everything I've read, no personal experience).

2) You definately should dispute the charge and feel free to keep the merchandise for the price you paid. As almost everyone else has said, BestBuy violated their agreement with the credit card processing companies (Visa, etc) when they put your card through.

BTW, just thought of something--hopefully you used the Visa/Mastercard/whatever feature of your credit card instead of putting in your pin for an ATM-type transfer. You should be able to dispute without problem either way but...

 

[LLLosingit]

Originally posted by: cmv
LLLosingit:

Two things to consider:

1) Using a credit card for this type of buying is much better than a debit card. They are much more used to dealing with the type of claim you are involved in now and I believe you can dispute such charges right away. With a debit card the dispute process is simply not as nice (from everything I've read, no personal experience).

2) You definately should dispute the charge and feel free to keep the merchandise for the price you paid. As almost everyone else has said, BestBuy violated their agreement with the credit card processing companies (Visa, etc) when they put your card through.

BTW, just thought of something--hopefully you used the Visa/Mastercard/whatever feature of your credit card instead of putting in your pin for an ATM-type transfer. You should be able to dispute without problem either way but...

The card is a VISA and the bank said they (VISA) will dispute the charge for me and don't see a problem getting my money back, I just have to wait and see what happens.

 

[bryantson03]

Just talked to Best Buy. com people who tried to tell me that they don't have supervisors. Finally got one of these non existing supervisors on the phone. She told me the same that I've heard here, that the purchase agreement states that they can change the price of the purchase upon finding an error. I asked her if they could do this 5 years down the road and she said they wouldn't. So I asked her if there was a timeline for this, she said no. So I asked again and she said "well, yes if you want to take the agreement literally"

This is ridiculous, even though half my order was shipped and the other half was cancelled they will at some point charge me the full price. I called American Express and they said I have to wait until I get the bill and then another 6-8 weeks for the dispute. At that point, unopened or not the games won't be returnable. I could be stuck with paying a huge bill if the dispute is not in my favor. According to BB policy they can charge whatever they want at any point in time they want.

Is it worth it to proceed like I will win the dispute or just skip the hassle and return it? Anybody have a similar experience with a dispute? What do you need for documentation?

 

[riznick]

They can ask you to return the products for up to 1 year. If the product is below cost, which I dont think it is, then legally they can force you to return it. I do not think it would be worth it for them to legally go after anyone. It would hurt their image and cost more than it is worth. Maybe they can go after all those ebayers who bought 90 copies that day.

As for charging your credit card for more, they are not allowed to do that. There are laws about that. If they charge your card for more, you can ask your cc company to reverse the charges. BestBuy will have to pay chargeback fees.

Originally posted by: bryantson03
Just talked to Best Buy. com people who tried to tell me that they don't have supervisors. Finally got one of these non existing supervisors on the phone. She told me the same that I've heard here, that the purchase agreement states that they can change the price of the purchase upon finding an error. I asked her if they could do this 5 years down the road and she said they wouldn't. So I asked her if there was a timeline for this, she said no. So I asked again and she said "well, yes if you want to take the agreement literally"

This is ridiculous, even though half my order was shipped and the other half was cancelled they will at some point charge me the full price. I called American Express and they said I have to wait until I get the bill and then another 6-8 weeks for the dispute. At that point, unopened or not the games won't be returnable. I could be stuck with paying a huge bill if the dispute is not in my favor. According to BB policy they can charge whatever they want at any point in time they want.

Is it worth it to proceed like I will win the dispute or just skip the hassle and return it? Anybody have a similar experience with a dispute? What do you need for documentation?

 

[MailBoxHead]

I received 2 of my games, the bill was adjusted to 10 and change.

Oh well not bad...

 

[John P]

Looks like part of my order was cancelled. They charged me full price for POP and so I got Splinter Cell for free. Then they shipped 6 titles and charged me $5 each. Everything else that was on backorder was cancelled, not too shabby a deal.

 

[transitive]

BestBuy's policy is not the law. After the sale is complete they cannot legally charge you more than you agreed to pay . If they do then they have stolen from you. It's no different than BestBuy showing up on your porch and taking cash out of your wallet.

They can cancel the sale and charge you nothing, but they cannot increase the price and force you to pay because they screwed up.

Keep the receipts and letters and get the full names of the people you talk to at BestBuy then:

Dispute the charges.
Take them to small claims court to recover your losses + court costs.
File a complaint with the BBB

 

[LLLosingit]

For those of you that have the games and say your only being billed for the $5 price, that's what they did with me but later they adjusted it to 19.99 plus tax per game.
When I talk to BB CSR they said they were going to adjust all orders placed with the wrong price.

 

[morbie]

I think I may have lucked out because when I went to my local best buy to pick up 4 of the 8 games, their computers stopped working and so the sales rep wrote up an invoice on paper and she manually wrote in each price as 5 bucks and than she uses the old fashion credit card stamp thingy to copy my credit card number on to the paper invoice and than I sighed it and after that she made a photocopy for me. I looked two days ago to see what my credit card got charged and it was still 21.20. Also as of today, bestbuy.com has finally cancelled the rest of my order?

 

[BladeWalker]

Originally posted by: transitive
BestBuy's policy is not the law. After the sale is complete they cannot legally charge you more than you agreed to pay . If they do then they have stolen from you. It's no different than BestBuy showing up on your porch and taking cash out of your wallet.

They can cancel the sale and charge you nothing, but they cannot increase the price and force you to pay because they screwed up.

Keep the receipts and letters and get the full names of the people you talk to at BestBuy then:

Dispute the charges.
Take them to small claims court to recover your losses + court costs.
File a complaint with the BBB

I agree. No place conducting business can do that legally. All of you guys should get together and file a class action lawsuit.

 

[daid]

Sorry, and I may be out of line here, but I just don't believe these claims that Best Buy is telling people that they will be charged full price for the games they bought, or that they will be charging everyone full price, regardless of what their card was charged. I suppose there could be a couple of people out there who, by some fluke, are having a problem like this, but I really doubt it. When someone doesn't get in on a deal they like to make up stories just to scare people whe did get in on a deal. I'm not pointing any fingers, I'm just saying that it happens. Clearly the only way to get in on this deal was to A) Pick up the games in the store, and B) Only order a couple of games. If you ordered the games for delivery, or ordered like 20 games, then who knows what could have happened. I know this: I ordered PoP, SC, and 7 Platinum Hits. I went to the store to pick them up and had NO problem, except that 2 of the games were no longer in stock. I paid for the games and left. Simple! The only glitch was that my credit card was charged for ALL of the games, which put it around $10.00 over what it should have been. I just waited and sure enough, the credit came through on my card. Using just a LITTLE logic, don't you think BB would have not credited back my card if they were just planning on charging it more? I don't think so. This was a good deal for those who got in on it correctly. Let's just let it die now and move on to the next one. Just my .02 cents.

 

[jaspina]

Well, they seem to be taking the opinion that there was a promotion running that allowed for the purchase of Platinum Hits titles (Mechassault, Hitman 2, and Project Gotham Racing) for $5.00 when you bought Prince of Persia. According to their store policy, this promotion (did anyone see anything indicating a promotion, either on a web page or as a promotional adjustment on your receipt) allows them to adjust the cost of the original items when the terms of the promotion are no longer met (i.e. I returned Prince of Persia). Here is their reply:

Thank you for contacting Best Buy about your recent online purchase. I'm Barb with Customer Care.

We appreciate your concern over the price increase on your online order. Our records show that one of your products was returned from your purchase. Whenever a promotion is offered, the savings will be reflected in your cart when all promotional requirements are met. If you remove any of the required items from your cart or cancel all or part of your order, you will not receive the promotional savings. We are sorry for any inconvenience you may have experienced with your order.

Please click on our policy below concerning canceling or modifying your order, in regards to a free item or promotion.

http://www.bestbuy.com/site/olspage.jsp?id=cat12098&categoryId=cat10001&type=page&contentId=1043363601416

We look forward to your next visit to one of our stores or to www.BestBuy.com. Please do not hesitate to contact us with additional questions or concerns.

Best wishes from Best Buy,
Barb and the Customer Care Team

I sent them an email reply telling them that a thorough search of their website and an investigation of my receipt failed to indicate any kind of promotion. Lacking a promotional discount that would allow them to adjust the price of various non-returned items upon the return of a different item, I asked them to honor the good faith agreement made upon the initial transaction. I also indicated that I would take the matter up with my credit card company and file a complaint with the Better Business Bureau if necessary. I hope it works out and will keep you informed.