I emailed ecare several times and called CS/retentions the first month I had my SERO plan and they all said that they couldnt add perks to my plan since it was already a discount plan (which is bs since alot of others were able to get it added).
I tried again with this deal since the guys in the store were clueless and they gave me 500free/mo for a year.
Here is the email:
Dear Sir,
Thank you for contacting Sprint together with Nextel. I appreciate you
taking the time out of your busy day to write to us. I will be more
than happy to assist you today,
regarding your text message request.
Adding Feature to Account:
*********************
I have added the 500 Text Message Feature to your account for no cost
for 1 year instead of the 300 text messages. From February 24th 2007 to
February 24th 2008. From now until the start of your next billing
cycle, March 11th, you will have 250 Messages available to use. Then on
march 12th 7th you will have the full 500 text message to use. Text
Messages sent or received outside of your plan are charged at $0.15 per
message, and International Text Messages are not covered under your text
message feature unfortunately.
Plan & Phone Information:
********************
To add your wife to your account and have her on the SERO Plan you will
need to apply on our web site:
www.sprint.com/sero. To take advantage
of the $99 Moto Q phone. you can do this by purchasing the Moto Q from
our website, see link below:
http://www1.sprintpcs.com/explore/Phone...Phones.jsp?ATR_ExtraOne=UHP_PCS_Phones
If you have any other qestions please contact us.
Thank you for contacting Sprint together with Nextel. We value your
business. Have a wonderful day!
Jamie H.
E-Care
Sprint together with Nextel
"Where our customers come first!"
To ensure that we are providing excellent customer service on your self
service experience, you may receive a survey on this response.
Original Message Follows:
------------------------
Hello,
I am an existing Sprint Customer and saw a promotion for 300 free
text messages a month for a year for college students on your website
here:
http://www.sprintenterprise.com/college...id9=Ad_collegered_v1_features_facebook
It says it is valid for any Sprint phone and doesnt say anything
about opening new lines. I went into my local store as the site directs me
to and they said they had not recieved the promo yet and would have to
call thier store manager. Is there a way you can add this to my plan
so I do not have to spend another 45minutes to go to the store and see
if they can access it?
Also, am I eligible to add a new line to my service for my wife? I
read that I could, even on the SERO plan, and I may like to take
advantage of this with the new Moto Q for $99 offer.
Thank you,