Hey, I know this isn't a hot deal, but it relates to the free wireless web modem deal through Sprint. I searched for Sprint and couldn't find the old threads. Anyway, Sprint keeps calling and wants to set up a meeting to talk about the service. What are you guys telling them to get out of meeting with them and to get them to stop calling? I know it says on the box that whether or not we continue service, the modem is ours to keep, however, I remember people saying that Sprint is trying to get them to send them back if they don't continue service. Also, what are the people doing that sold their modems on eBay and no longer have them?
Thanks for the help, and sorry about the kinda OT post! Hopefully this will help clear things up with everyone that got the free modem out of this deal.
[edit] - thanks to jeoff for this info, read this if you want to cancel your service:
Call the "wireless web/modem tech department" at 1-888-298-0756 and tell them you need to "deactivate your demo aircard that you received from for a 60-day trial". They are going to want to transfer you to 1-877-789-3969, which is the business accounts department. That's fine, but ask them to stay on the line and help you out because you've had trouble getting this taken care of. My agent (Brett) stayed on the line the entire time.
You'll have to provide either the phone number for the modem or the Wireless Web account number you received in the original confirmation email from sprint. You'll also have to add two 0's in front of that account number or it won't pull up in the system.
Again, tell them it's a demo aircard and you need to deactivate it. If they ask for the password on the account, tell them it's a demo aircard and the password should be WWDEMO.
Thanks for the help, and sorry about the kinda OT post! Hopefully this will help clear things up with everyone that got the free modem out of this deal.
[edit] - thanks to jeoff for this info, read this if you want to cancel your service:
Call the "wireless web/modem tech department" at 1-888-298-0756 and tell them you need to "deactivate your demo aircard that you received from for a 60-day trial". They are going to want to transfer you to 1-877-789-3969, which is the business accounts department. That's fine, but ask them to stay on the line and help you out because you've had trouble getting this taken care of. My agent (Brett) stayed on the line the entire time.
You'll have to provide either the phone number for the modem or the Wireless Web account number you received in the original confirmation email from sprint. You'll also have to add two 0's in front of that account number or it won't pull up in the system.
Again, tell them it's a demo aircard and you need to deactivate it. If they ask for the password on the account, tell them it's a demo aircard and the password should be WWDEMO.