Originally posted by: JPS
Daye
When I called it went straight through. I just called a minute ago and it said all operators were busy and that my wait would be brief. JUst wait for an operator to come on the line and you are golden.
As always, YMMV!
Originally posted by: spiderman919
JPS-
Another thing that I've been questioning is that I've never agreed to the automated 1 year contract.
THe rep that gave me the retention plan originally last week i guess forgot to send me to that and just assumed or something that whenever you change your plan you automatically renew your contract?? im not too clear on this..
if anyone knows please reply..
When i talked to my first rep today..she was pretty harsh and noted that she wanted to transfer me to the automated contract thing by the end of my call..thing is after she sent me I just hung up. THe 2nd rep i talked to didnt say a word about that so maybe I dont even have another year contract?? they were saying i agree'd to it but you need to confirm it thru the automated crap..does anyone know anything about this??
Originally posted by: JPS
FWIW:
I did not 'sign' any agreement - either verbally or non-verbally.
However, If I go to the PCS website and log in and does not display my account information correctly (though CSR confirm that it is correct). Still a warning is raised until I get my next statement.
Originally posted by: olson2cm
I wish I could do this... I have had my Sprint phone now for 2 1/2 years, but I get a 20% off discount by being an employee of my company... In any case, their business retention center and personal user retention center are two different things. Every time I try to do this, they say I cannot do it becuase it is not in the system. Then, they tell me that if I can give them a phone number of a coworker who got the same plan, THEN they could match it.
Sprint Sucks... I save 20%, but overpay 40% :|
If anyone who has a corporate discount and isn't under their 1 year contract anymore has any luck with this, please post it here.
Originally posted by: fonzinator
Here was my exprience when I called yesterday...
First, I looked around on the internet for a few minutes to see what other providers were offering. I wrote down everything I could, including small perks and plan prices. Tell these things to the CSR when you call and they will know that you aren't trying to BS them. They aren't stupid and I'm sure they do their homework on these retention plans.
I am already somewhat aggrivated by my Sprint service because I experience multiple calls dropped every day while working downtown. I finally got CSR #1 on the line and told them my frustrations, plus that I was "considering dropping their service because there are other plans out there that offer more". The CSR asked me what I had found that was better. I clearly explained all details and prices I had found. Currently I pay $40 for 350 day/3650 night starting at 9pm. The CSR said she would give me 750day/3000 night starting at 8pm for $40. I asked about the PCS to PCS minutes and she said she would throw 500 of them in per month for free...just for asking!! Then wouldn't you know it...my call is dropped.
After finally getting through again, I am now speaking with CSR #2. I explain to him what happend and he pulls the info on my "new plan". He tells me CSR #1 has me set up with 3000 day minutes for $150/month!!?? :Q Quickly I expalin I have no where near $150/month to spend on a phone bill. I then tell CSR #2 the original plan that CSR #1 had offered me. Because of the dropped call, he said he would be willing to give me $75 credit for a new phone. I already have an awesome phone so I tried to negotiate more to increase the credit to make it worth my while. It didn't work and left me with no credit. Oh well, I don't need a new phone anyway. But there's more...
So while I'm nearing the end of my conversation with CSR #2, call is dropped AGAIN :| So, I call back and talk with CSR #3. I explain to him what happened and how rediculious this is. He pulls my plan then on top of everything I already have, he says he will knock off 50% of this months bill, plus give me next month for free! I say "Sounds good", I sign up for my new one year contract, and off I go.
By the way, I have only been with Sprint for 5 months.
Final goods received:
750 day/3000 night starting at 8pm
500 PCS to PCS minutes free every month
50% off this month's bill
next month's bill free
all for $40/month
I'm happy
If I were to pay for this amount of service from Sprint, it would cost $80/month. Shows you how desperate they are to keep customers.
Originally posted by: Bfavre444
So you don't have to be with Sprint for a long time to get retention. Or have your contract expired to get retention. Fonzinator, did you call regular *2 to get a rep or what number did you call to get each CSR?
BTW, does *2 incur airtime?
Originally posted by: Bfavre444
Fonzinator, since you were only 5 months with Sprint, they know that you'll have to pay cancellation fee so why do they need to retain you? I mean, if you say you want to cancel and they see that you only have 5 months, they wouldn't try hard to retain you I would think. Did you charm them?
Originally posted by: Bfavre444
Thanks, fonzinator, that was very informative. You think a 2-month customer will have a chance, since they're desperate to retain?
Originally posted by: eazyc10
Anyone know where they can check how much is left on their agreement online? or do you have to call and find out.