Well, I just called this last week (I have been with them for 2 months) and I got 400 minutes for $35, which is not too hot, but ok for now.
Here what I said:
"Hello. I checked my anytime minutes left on account, and I saw it was 34 minutes over. I have 300 anytime and it's at 334. Now, I have no idea how I could have gone *34* minutes over. I watch my minutes very carefully, and the 34 minutes is absolutely... you know I'm baffled. I don't know if it's a glitch or what.
And in addition, I'm somewhat disappointed in the service in general. You know, I got sprint because I thought your national plans were good. Now, I've had sprint for 2 months, and I've become annoyed by some problems with my service, such as, for one thing: poor reception, I'm always getting 2 or 1 bars of reception and even no service numerous times if I'm inside... and I'm in a big metropolitan area, Baltimore.
And on top of that, I'm always getting a few dropped calls every few days. You know. But the reception is a bigger deal because when there are no bars, I can't receive any calls coming in. I also added ringers and more, but I couldn't download any ringers for the first month. And finally I could download them beginning with my second billing cycle. That's 8 downloads wasted for the first month. So.......*long silence CSR seems confused about my complaints*"
Then the CSR started to EXPLAIN why reception was bad that if I were inside obviously I would get bad reception if there's no antenna on the building, and the 34 minutes overage is just that I've been using the wireless web too much. But initially no signs of catching my drift that I'm dissatisfied! And this is 2 CSRs saying about the same things, and not offering any plans.
This is not what others have experienced. Others say they complain about a few problems, and that minutes are not enough, and then they get an offer. Nobody else seems to have gotten LONG EXPLANATIONS of their problems. My CSRs don't seem to see that I was trying to cancel. My 2 conversations were basically the CSR explaining me why I was having problems instead of offering me something. I mean, that big paragraph that I said to them is pretty convincing, I think, eh?
And finally when I got the 400 for $35, I asked "do the night and weekend minutes start at 8PM?" and she said "no sir, 9PM" just a simple answer. Then I asked about "is the first incoming minutes free?" and she said "no sir" once again simple answer.